EAS EU & UK Compliance
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We informed EAS in writing in January that we had switched to a UK fulfilment centre and asked what needed to be changed. The only answer was "let's have a call". In February EAS themselves confirmed our store setup needed to be reset - it never happened. Instead, the app kept auto-charging per-order import fees for months, in June even including our own free-of-charge replacement orders. On top, we are in an HMRC verification of a VAT return EAS filed, and our request for the filing working papers has received nothing but auto-replies for a week. Support responsiveness and billing accuracy are not what you need from a tax compliance provider. I will update this review if EAS resolves the billing and provides the documents.
0 stars. I cancelled their service within a few hours, yet they still kept sending me invoices for payment. When I raised a complaint, one of their employees responded in a very rude and unprofessional manner. I was also told that if I paid the invoice, I would receive a full refund — which clearly showed there was never any real overdue payment issue in the first place. Since I chose not to pay, I expected the invoice to be written off. Instead, they are now chasing me again for payment. Terrible customer service, poor communication, and a completely unacceptable experience. I would not recommend this company to anyone.
Upon receiving your registration and completed onboarding questionnaire, EAS filed your official EU IOSS registration with the tax authority, a formal, government-level process that remains legally active for two months following cancellation. Alongside this, we configured your Shopify store, provided onboarding support, and processed an IOSS-liable order through your account. The invoice was issued because this work was completed in full before your cancellation request. We accept that the communication during your complaint was not handled to the standard we hold ourselves to, and we are addressing that internally. In good faith, we waived the two-month termination fee and eventually promised waive the existing invoice - which we simply forgot to do. The reminder was automatic and deserves no such outburst nor foul language to our emails. We are sorry the experience did not reflect what the majority of our customers receive. If you would like to discuss the matter directly, you are welcome to reach us at [email protected].
I'm paying too much money all the time... They're not providing service... We've been emailing for 15 days... I barely got them to lower the package... They charged me half the service fee... They charged me a high service fee of 199 euros... It's a total rip-off.
Thank you for your review, and I’m genuinely sorry to hear you feel this way. To clarify, the €199 charge was for Express Onboarding, which was selected during signup together with your other services. We delivered the Express Onboarding as ordered, and your onboarding was completed accordingly. That said, we understand this may have been selected by mistake. Even though the service had already been provided, we still refunded the Express Onboarding fee as a goodwill gesture. We also downgraded your subscription plan as requested, credited the difference, and removed the late payment fee from the invoice that had become overdue. If anything still appears unclear or incorrect on your account, we’d be happy to review it again with you directly.
Excellent experience. Setup was seamless and done for me within 24 hours. Highly recommended.
Seamless integration, setup and great customer service. Simplifies something that can often be complex in cost-effective, efficient way. Highly recommended.
I have registered and have been waiting a few weeks to get a response from your team. If there is a problem can you please let me know. Your silence has a direct impact on the development and full launch of my business. Thank you...... EAS have been in touch and I am delighted with their handling of my concern. Special thanks to Emma.
Really simple to setup and use. Definitely recommend.
We have been using EAS's services for a few years now. Their systems work flawlessly, and the customer services is fantastic. Would have no hesitation in recommending them.
Absolutely excellent app and customer service: Teemu and the team made the difficult and confusing process of selling into EU very understandable and easy to implement, and their response and advice is clear, detailed and very generous Would highly recommend to anyone thinking about using them
EAS has helped simply something that would otherwise be a lot of hassle. I am suprised by how prompt and helpful responses are from Teemu and team. Even with the introduction of U.S. tariffs, EAS Project have made sure our taxes are set up properly. Shopify should really offer its own IOSS service, but as they dont EAS Project are the only service we would use to make taxes a EU breeze. - Allan
Nice guys, nice system, amazing customer support. Thanks Ross, Aleksandra & everyone else! Only thing is I wish that it was a bit easier and cheaper to pay via paypal - I get many orders via paypal and converting currency many times is expensive. But that's more of a paypal issue I guess.
Working with EAS has been fantastic. They feel like a small team but deliver first class service even to a small player like us. Attentive, responsive and easy to deal with, I don't know how we would have navigated the EU and UK taxes without them.
Amazing company! Always there to help and quick with it as well. Would 100% reccomend.
I am very pleased indeed with this app and the fabulous customer service too! My IOSS application became complicated (I think due to me having half registered previously) This meant my application took a little longer than it usually does (mine was an unusual situation, as I understand it usually the process is very quick and smooth) but the customer service and regular updates I recived during this time meant I felt well informed and very reassured that my registration was in very safe hands. Now I am registered for IOSS and the app works perfectly. I had a question about invoicing and this was answered promptly and very thoroughly. I honestly could not be happier with this app and the help I have received from the staff.
After a few teething problems, EAS has gone above and beyond to help ensure my EU orders are processed easily and has been available to answer any questions I have. I highly recommend them.
Thank you for your feedback, and we truly appreciate your kind words about the app itself. We apologise for the delay in our support response. Over the past two weeks, we've experienced an unusually high volume of new registrations, which has unfortunately impacted our usual response times. We're actively onboarding new team members to ensure we can get back to providing the fast and helpful support you, and all our users deserve. PS: We actually replied to your IOSS question yesterday, but just in case it didn’t reach you, we're happy to resend it! Thanks again for your patience and for helping us improve.
Such an easy 5 star review. The exact system we'd been looking for, to make our EU orders easier with customs. We've already seen the difference in customer service, with our orders flying through customs via IOSS and arriving quicker with the tax fees handled upfront. The onboarding was superb too. We had a few quirks to deal with (we sell some books with zero VAT, but they're not always zero rated in the EU) and the team configured everything for us and got us all up and running with the minimum effort from us. Thank you!
The team at EAS is wonderful to work with! Teemu, Daria, and Peter helped me get the app set up and even did some video chats with me to help me. Can't say enough about how great the customer service is.
Huge thanks to Peter from EAS who has been amazing in helping us set up our Shopify store so we can, once again, sell into the EU. Peter set up the tax side of Shopify and carefully guided us through what we needed to do from our end. What I thought was going to be a very complicated process turned out to be very quick hassle free.
The EAS onboarding person made the process for IOSS set up very easy, taking the time to explain everything. I would highly recommend!
Absolutely outstanding service! I’ve struggled getting the IOSS set up, I had zero worries. Everything up and running within 48 hours. www.auf.pet
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