EAS EU & UK Compliance
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0 stars. I cancelled their service within a few hours, yet they still kept sending me invoices for payment. When I raised a complaint, one of their employees responded in a very rude and unprofessional manner. I was also told that if I paid the invoice, I would receive a full refund — which clearly showed there was never any real overdue payment issue in the first place. Since I chose not to pay, I expected the invoice to be written off. Instead, they are now chasing me again for payment. Terrible customer service, poor communication, and a completely unacceptable experience. I would not recommend this company to anyone.
Upon receiving your registration and completed onboarding questionnaire, EAS filed your official EU IOSS registration with the tax authority, a formal, government-level process that remains legally active for two months following cancellation. Alongside this, we configured your Shopify store, provided onboarding support, and processed an IOSS-liable order through your account. The invoice was issued because this work was completed in full before your cancellation request. We accept that the communication during your complaint was not handled to the standard we hold ourselves to, and we are addressing that internally. In good faith, we waived the two-month termination fee and eventually promised waive the existing invoice - which we simply forgot to do. The reminder was automatic and deserves no such outburst nor foul language to our emails. We are sorry the experience did not reflect what the majority of our customers receive. If you would like to discuss the matter directly, you are welcome to reach us at [email protected].
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