EDP ‑ Easy Digital Products
Easy Digital Products - Sell Files & License Keys on...
Rating
5.0
feedback
172
chart
#4,245
All reviews
Review RSS Feed
July 14, 2021
We were a little worried before rolling out a big download for the first time and as the very first thing we do with this app. It could not have gone better. The downloads were rock solid and we had zero customer support tickets about it. It's also worth mentioning that the developer offers incredible support. Very responsive and accommodating, which makes us feel like it was a great choice to trust their solution for our brand. Short version: get it. The peace of mind is worth every penny.
Thank you so much! Your review definitely made my day :) I'm more than happy to help you when you have any questions and glad to read that you are recommending my app to other merchants! Thanks again!
July 1, 2021
我用这个应用派发激活码，很好用。如果能支持多语种就更好了。还有基于不同的种类分开不同的提示也会更好。目前来说功能是基本够用的，但是对于未来，是否能有一些组合定制的可能性或者也能对使用有更多的帮助。给予好评。
Thanks for your review! It's in Chinese but I was able to translate it. If you want to share more details about the suggestion you made here by email, feel free to contact me, I'm always happy to improve my app based on great suggestions like yours :)
July 1, 2021
Very simple to set up and great support! Exactly what's needed to include license keys in purchases.
Using app
1 day
Total reviews
1
Average rating
5.0
Thank you so much! Don't hesitation to come back to me if you have any questions about the app, I'm always happy to help :)
June 19, 2021
This app is EXACTLY what I was looking for. I tried out SendOwl and it was a complete disaster. Easy Digital Products however is perfect. Strong and reliable feature set and a great interface. Highly recommend!
Thank you so much! I'm so happy to read that my app perfectly fits your needs. I'm also glad you mentioned the app interface since it's a point I particularly take in consideration while developing new features in the app! Thank you so much again :)
May 30, 2021
Excellent app for digital downloads and also excellent customer service. Used this app since we opened up shop and couldn't be happier with it!
Thank you very much for your review! I’m always happy to help you when you have any questions so don’t hesitate to come back to me directly in the chat or via e-mail :) . Thanks again!
May 7, 2021
Majority of products that I sell in my online shop is digital. I had been using other app for a few years and I was looking for an app that's more advance. This app is perfect. The interface is amazing and the customer service is amazing!!!
Thanks a lot Audria! I'm so happy you like my app, its interface and my customer service! I'm always glad to help so if you have any other questions, you already have my email : don't hesitate :) . Thanks again!
May 4, 2021
I've just been using this app for a couple of days since transfering my store from Squarespace to Shopify and I'm really pleased with it so far. Axel is quick to respond on email and so far I've had no issues reported from my customers. Easy and straight forward :)
Thank you so much! I’m really glad to know that my app makes the transition from your old Squarespace website to Shopify easier. Don’t hesitate to come back to me if you have any other questions, I’m always more than happy to help! :)
March 28, 2021
Much faster than the other digital download apps I've tried. I'm very impressed with the continued updates from the developer and improvements constantly coming out.
Thank you very much for this wonderful review. I'm glad you liked the updates I make for the app. More will come in the next few days based on merchant's reviews like you :) . Thanks again!
Jan. 22, 2023
Elegant easy to setup and use app which delivers a range of eBooks faultlessly. The support is outstanding - quick and painstaking (immediate response on a Sunday evening!!) Highly recommended. Been using this app for a couple years now on two different sites. Support is also awesome - on a Sunday morning (UK time) the support response was 5 minutes after emailing them, and the problem was sorted immediately based on their advice! Outstanding!
Thank you so much for your awesome review! I'm always happy to help and even during weekends :) ! Glad you mentioned the fact that the app is easy to use! Thanks again!
Feb. 20, 2021
Excellent product. I highly recommend it. Congratulations! It worked very well in my digital store. Upgrade only to multiple files per product. Thanks.
Thank you so much! Glad you liked the app! You have my email if you have any questions about the app, I'm always happy to help. Thanks again :)
Feb. 10, 2021
Perfect app for our digital products! So far everything works just fine and Axel even took some time to implement some extra wishes we had. Great app, great customer service - highly recommended. Keep up that good work :-) Best, Philip
Thank you so much Philip! I was happy to integrate your suggestion that will bring value to everyone in the app. Don't hesitate to contact me again if you have any questions or any other suggestions in the future :)
Feb. 2, 2021
This app is professional and well done, not to mention the superior customer service. They genuinely care, thanks.
Thank you so much! I'm always happy to help or to reply any questions you have :) thanks again!
Feb. 2, 2021
Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.
- EDITED ON February 15th, 2021 - The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed. ORIGINAL ANSWER BELOW : As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!
Jan. 6, 2021
So far so good! We ran into a little problem creating an email template but Axel was very quick to respond and fixed the issue. Great customer service and user-friendly app!
Thank you so much! Always happy to help if you encounter something unusual! I'm glad you mentioned the "user-friendly" side of my app : that's a point on which I focus A LOT when developing new features in Easy Digital Products :)
Dec. 30, 2020
The app is exactly what it's said to be - "easy". Very convenient interface and settings, something that I was missing with other apps. Customer service is second to none. Axel is super responsive and answered in minutes when we had an issue - fixing everything very quickly. Customer service is not so important until it's important - and then you are grateful when it's good. <3
Thank you so much for your review! It's the 50th on this app and I could not expect a better end of the 2020 year than with a wonderful review like this one. Thanks again and when you need anything, have a question or a suggestion for my app, you can always contact me and I will be super happy to help / hear what you have to say... Thanks and happy new year :) !
Dec. 28, 2020
My shop specifically deals with digital downloads, I needed something 100% reliable for me a) to be able to upload files easily and more importantly b) for my customers to be able to receive their download instantly without glitch and this has been absolutely the perfect solution.
Thank you so much! An awesome review to read and I'm happy to see that the app gives you the value you are looking for. You know that if you have any question you can contact me and I'm always happy to help. Thanks again for your wonderful review here :)
Dec. 15, 2020
Love this app so much! It has helped us quickly launch our product, and the constant communication that the developer has with both updates to the app and answers to emails has been great. Highly recommend!
Thank you very much! Don't hesitate to come back to me when you have a new idea to improve the app or if you have any questions. Thanks again :)
Dec. 8, 2020
I'm not big on adding paid apps to my store, but I have found a tremendous amount of value in this app. I am able to send license keys without a file attachment and use my custom license keys. Setup took about 10 minutes total. I've contacted support and the developer has been very responsive.
Thank you very much! Very happy to read this kind of review! In any case, if you have more questions or suggestions for the app, you know that you can always contact me when you want :)
Dec. 7, 2020
Simple to install and simple to use. Great app for digital products with superb new features coming all the time. Axel is very responsive and always happy to improve the app.
Thank you so much! I'm always happy to help and to make new features for the app. v2.5 will be released today, hope you will like it :) !
Nov. 22, 2020
Axel if fantastic, so far everything we needed to be implemented he has done. At times, him and his team has even made improvements on the suggestions we provided. He goes above and beyond for his clients. We are satisfied and continue to work with him to bring improvements for our use-purpose. We highly recommend anyone that maybe interested in doing digital goods to try Easy Digital Products and reach out to their support for any ideas or questions. You will be pleasantly surprised to see what they can do an possibly cater to your wants and needs. Highly recommend!
Thank you so much! Your kind words are motivating me to always improve the app again and again. On top of that, you made awesome suggestions that will definitely make the app a better one in the next few days and weeks. Thanks again!