easy Google Customer Reviews
The Easy Google Customer Reviews app has received mostly positive feedback from users. Customers appreciate the ease of use, great customer service, and the effectiveness of the app in collecting and displaying Google Customer Reviews. Many users highlighted the quick and helpful support provided by the developer, Steve. The app is praised for its seamless integration with Shopify and Google Merchant Center, as well as its ability to boost trust and sales for e-commerce businesses. However, some users mentioned issues with the design of the opt-in page and the lack of customization options. Additionally, a few users expressed concerns about the high monthly cost for the app.
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Easy Google Customer Reviews by Union Works has been fantastic. Steve was incredibly helpful throughout the entire setup process and made everything easy to understand. He went above and beyond to help me get everything working correctly. I can't recommend this app highly enough, excellent support and a great product. Thanks again, Steve!
The app is nice. It does trigger the Google reviews. However, the page in which the opt in take place is poorly designed, and you can't change the look or the text. Contacting support gave only bot answers. No real human. Charging $20/mo for half baked app is too much.
Thank you for taking the time to leave your feedback, and we're sorry to hear about your experience with our support chatbot over the bank holiday weekend. You're right that you deserved a more helpful interaction and we apologize for the frustration. Under normal circumstances, we would have noticed the conversation wasn't progressing and stepped in to help directly. Our chatbot will always do its best, but it does have its limits, and our team is usually just a message away when you need a human touch. Regarding the text on the opt-in page, our chatbot was actually correct on this one, the reason that text isn't customisable is that it's fully translated into many different languages, so that international customers are automatically presented with the page in their own language. Allowing custom text would unfortunately break this automatic translation. It's a deliberate design choice to ensure the best experience for international customers. We'd be more than happy to help with the styling of the proxy page if you'd like to reach out to our support team now that the bank holiday weekend is over.
Well supported by the developers. (Thanks, Steve!)
Thanks for the great review Roy! ⭐ Please let us know how you get on with the direct link to the Google Survey opt-in pop-up when you've implemented it.
Easy to use and great customer service.
Thanks for the great review Zahid! ⭐⭐⭐⭐⭐ We’re really glad to hear that the app has been easy to set-up and that you've been happy with the support you received.🙌
The easy Google Customer Reviews app is perfect for displaying and receiving customers reviews. It was so easy to set up and no coding is required. Customer service are fantastic, Steve helped us out so quickly when we needed assistance. Highly recommend!
Thanks so much for the great review Allana! ⭐ We love hearing that the app was easy to set up (no code is always a win) and that it’s doing the job when it comes to collecting your Google Customer Reviews. Thanks for the recommendation. It genuinely means a lot to us! 🙌
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