easy Google Customer Reviews
The Easy Google Customer Reviews app by Union Works has received overwhelmingly positive feedback from users. Customers praise the app for its ease of use, excellent customer service provided by Steve, and seamless integration with Shopify and Google Merchant Center. Many users highlight the quick setup process and responsive support team as major strengths of the app. Additionally, the app is commended for its ability to collect verified reviews from real customers, boost seller ratings on Google Shopping, and enhance trust with customers. However, a few users have raised concerns about the design limitations of the opt-in page and the lack of customization options. Some users also mentioned difficulties in reaching human support when needed.
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Easy Google Customer Reviews by Union Works has been fantastic. Steve was incredibly helpful throughout the entire setup process and made everything easy to understand. He went above and beyond to help me get everything working correctly. I can't recommend this app highly enough, excellent support and a great product. Thanks again, Steve!
Thank you for taking the time to leave such a kind review James! It was a pleasure helping you with your set-up. Please do let us know how you get on with the direct link to the Google Survey opt-in pop-up once it has been implemented.
The app is nice. It does trigger the Google reviews. However, the page in which the opt in take place is poorly designed, and you can't change the look or the text. Contacting support gave only bot answers. No real human. Charging $20/mo for half baked app is too much.
Thank you for taking the time to leave your feedback, and we're sorry to hear about your experience with our support chatbot over the bank holiday weekend. You're right that you deserved a more helpful interaction and we apologize for the frustration. Under normal circumstances, we would have noticed the conversation wasn't progressing and stepped in to help directly. Our chatbot will always do its best, but it does have its limits, and our team is usually just a message away when you need a human touch. Regarding the text on the opt-in page, our chatbot was actually correct on this one, the reason that text isn't customisable is that it's fully translated into many different languages, so that international customers are automatically presented with the page in their own language. Allowing custom text would unfortunately break this automatic translation. It's a deliberate design choice to ensure the best experience for international customers. We'd be more than happy to help with the styling of the proxy page if you'd like to reach out to our support team now that the bank holiday weekend is over.
Well supported by the developers. (Thanks, Steve!)
Thanks for the great review Roy! ⭐ Please let us know how you get on with the direct link to the Google Survey opt-in pop-up when you've implemented it.
Easy to use and great customer service.
Thanks for the great review Zahid! ⭐⭐⭐⭐⭐ We’re really glad to hear that the app has been easy to set-up and that you've been happy with the support you received.🙌
The easy Google Customer Reviews app is perfect for displaying and receiving customers reviews. It was so easy to set up and no coding is required. Customer service are fantastic, Steve helped us out so quickly when we needed assistance. Highly recommend!
Thanks so much for the great review Allana! ⭐ We love hearing that the app was easy to set up (no code is always a win) and that it’s doing the job when it comes to collecting your Google Customer Reviews. Thanks for the recommendation. It genuinely means a lot to us! 🙌
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