easy Google Customer Reviews
The reviews are overwhelmingly positive, with most merchants praising the app for being easy to set up, reliable, and effective at getting Google Customer Reviews working again, especially after Shopify checkout changes. A major strength mentioned repeatedly is the quality of support: Steve and the Union Works team are described as responsive, knowledgeable, and willing to go above and beyond to solve setup issues or even clean up prior configuration problems. Several reviewers also note that the app works quickly, integrates well with Google Merchant Center, and helps build trust and improve conversion by displaying verified reviews. The main negatives are limited but important. One reviewer criticized the opt-in page design as poor and said the look and text cannot be customized, which makes the experience feel inflexible. That same review also complained about receiving bot-only support and felt the pricing was too high for what they considered a half-finished product. A few other reviews mention initial setup wrinkles or teething problems, but these were generally resolved quickly with support. Overall, the app is seen as a simple, dependable solution with standout customer service, though customization limitations and pricing concerns come up occasionally.
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Easy Google Customer Reviews by Union Works has been fantastic. Steve was incredibly helpful throughout the entire setup process and made everything easy to understand. He went above and beyond to help me get everything working correctly. I can't recommend this app highly enough, excellent support and a great product. Thanks again, Steve!
Thank you for taking the time to leave such a kind review James! It was a pleasure helping you with your set-up. Please do let us know how you get on with the direct link to the Google Survey opt-in pop-up once it has been implemented.
The app is nice. It does trigger the Google reviews. However, the page in which the opt in take place is poorly designed, and you can't change the look or the text. Contacting support gave only bot answers. No real human. Charging $20/mo for half baked app is too much.
Thank you for taking the time to leave your feedback, and we're sorry to hear about your experience with our support chatbot over the bank holiday weekend. You're right that you deserved a more helpful interaction and we apologize for the frustration. Under normal circumstances, we would have noticed the conversation wasn't progressing and stepped in to help directly. Our chatbot will always do its best, but it does have its limits, and our team is usually just a message away when you need a human touch. Regarding the text on the opt-in page, our chatbot was actually correct on this one, the reason that text isn't customisable is that it's fully translated into many different languages, so that international customers are automatically presented with the page in their own language. Allowing custom text would unfortunately break this automatic translation. It's a deliberate design choice to ensure the best experience for international customers. We'd be more than happy to help with the styling of the proxy page if you'd like to reach out to our support team now that the bank holiday weekend is over.
Well supported by the developers. (Thanks, Steve!)
Thanks for the great review Roy! ⭐ Please let us know how you get on with the direct link to the Google Survey opt-in pop-up when you've implemented it.
Easy to use and great customer service.
Thanks for the great review Zahid! ⭐⭐⭐⭐⭐ We’re really glad to hear that the app has been easy to set-up and that you've been happy with the support you received.🙌
The easy Google Customer Reviews app is perfect for displaying and receiving customers reviews. It was so easy to set up and no coding is required. Customer service are fantastic, Steve helped us out so quickly when we needed assistance. Highly recommend!
Thanks so much for the great review Allana! ⭐ We love hearing that the app was easy to set up (no code is always a win) and that it’s doing the job when it comes to collecting your Google Customer Reviews. Thanks for the recommendation. It genuinely means a lot to us! 🙌
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