EasyCall ‑ Phone Number & Call

July 11, 2023

This APP charges much. thought I found this and I know there are many alternatives on the market, I still pay every months bills, with time pass, I don't aware for a long time, I don't get any call, when i contact them and ask them to resolve my problem, the service department keep saying it's a complex problem and they can only wait to get reply from other team, I have been waiting a week and still not get an answer, to forward calls is basic function this app promising and they told me it's a complex problems, and investigated for a week, I found I have a lot calls and angry customers. so it's my suggestion, get away from this APP

May 22, 2023

I downloaded this app to forward calls but it has never worked and is prone to faults. As a result, it's cost my business sales and angered my customers. If you're looking for an app to forward calls - look elsewhere.

May 17, 2023

Great customer support! I am new to using the app so I am looking forward to seeing how everything works out.

May 4, 2023

I liked how simple this app was to use and the quality of calls were good. However, we had many problems that the agents couldn't work out how to fix. Our number had a dial tone that sounded like a fax machine. Customers would instantly hang up thinking it may be a scam number and it degraded the reputation of our business. I gave them a lot of time to try resolve this as I really enjoyed the interface and usability. Hopefully they can resolve these issues.

Aug. 24, 2023

I installed the Easy Call app with the intention of utilizing their SMS service. However, despite their team advising me to subscribe for the SMS service, I later discovered that the number provided does not support SMS. This misleading guidance has not only wasted my time but also my financial resources. I have been requesting a refund for the past month, but my pleas have fallen on deaf ears. The lack of response and support from the Easy Call team is highly unprofessional and unacceptable. Especially ASH from the support team who does not respect customers and keeps us online without a reply although he knows we are furious!!!! I feel deceived and strongly caution others to think twice before subscribing to their services. I hope that sharing my experience will prevent others from facing similar disappointment.

Feb. 5, 2023

great customer support ,very resourceful and offer best suggest help need going forward to get started ,, well worth the addition to the store

Dec. 1, 2022

The initial setup process is NOT intuitive. Kept getting error messages and server timeout messages. I've been working with support for a couple of hours and still have nothing. Support, by the way, is through chat when you log on...did I mention that it keeps kicking me out with a server timeout message?! That means I'm also being kicked out of support. If we get this sorted, I may change my review, but how do you give more than 1 star to this experience? I cannot recommend at this time.

Nov. 22, 2022

charging money even you select the free plan for all type of charges like for the phone number you need to pay separately and for other things.

Oct. 16, 2022

I couldn't see my phone widget on my Shopify store. Ashley from customer service sent me a link to an article that resolved the issue. The widget was only visible to customers during operating hours. I changed settings to all hours and viewed the website as a customer, that worked. I really appreciate that he followed up to see if the problem was resolved. Thank you so much Ashley for great customer service.

July 1, 2022

Easy to use and set up for my online store. Quick and excellent response to any issues I might have.

Feb. 28, 2022

I haven't tried it yet but Alex was super helpful so I probably will, now that I have all of the info I asked for - it looks like it does everything I need

Jan. 10, 2022

Alex was very helpful and answered all of my questions very quickly. Very easy to deal with. Even included screen shot pictures for directions

Dec. 22, 2021

I used the app today for the first time. Nicely done, really great support team. Hoping to give my customers a way to contact us without any issues using this app.

Dec. 21, 2021

This app is a great solution for a quick, low-cost way of adding phone support to our business. We recommend this app for any small business looking to save on customer service costs by using a pay-per-use app such as this one! Thanks EasyCall!

Nov. 26, 2021

Customer service was immediately available and extremely helpful with setting up my account and linking it to my Shopify store. We are a new e-commerce business and their customer service saved a lot of time. Definitely recommended.

Nov. 6, 2021

Just getting started with a new store and I found the EasyCall integration and set up to be seamless, had to check a few things with customer support and Anton was very knowledgable and responsive to my questions, very impressed

Oct. 22, 2021

This is a must have app for your store. It's easy to use and they have great support, always happy to help

Oct. 21, 2021

This is a MUST HAVE app for your Shopify store! It's very easy to use and they have awesome support!

Oct. 18, 2021

I needed an app that will give me the full solution of reaching out customers who abandoned their checkouts from all countries, EasyCall is exactly what I was looking for. I was surprised by the customer support! Thank you!

Sept. 19, 2021

The team is very supportive. They helped me with the queries regarding the app and its functionalities. Just looking forward to their app release.