Easy Wholesale Locks for B2B
Access control app to lock Shopify store.
Rating
4.7
feedback
279
chart
#1,270
All reviews
Rating Breakdown
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Nov. 7, 2024
There is no free plan, only premium plan. You must pay yes or yes.
Hi Mayam, I'm sorry for this! The app has a free plan for development stores only, eg stores not yet setup, this is shown in our pricing on the app page. Thanks, Alex & the Easy Lockdown team
March 8, 2022
This app installed code that broke our product pages across our entire store. I have emailed requesting assistance to fix the issues caused by this app but have not gotten a response for a few days. I will update this review as soon as I get a response from your support team.
Hi there, UPD 22.03.2022: I'm really sorry that even taking in account the issue was not related to our app, and our support team fixed the issue caused by another 3rd party app for you, you did not find a moment to update your review. I'm really sorry our app did not fit your needs! Our support team replied to your email in less than 1hr after we received it, and as I see in the ticket system, the issue is now resolved and it was not related to our app at all. If you still need any assistance from our end, please feel free to reach back to our support team, we're always around to help! Thanks, Den
Jan. 9, 2021
The lock does not work thoroughly because no matter whether you lock by product or collection or page, the product you are locking will still show in the search bar. So when I raised my concern about this, they offered to edit our site theme and by doing so, they messed up with our code so our customers could not visit our products for a significant amount of time because their editing was reckless and did not have a proper audit trail. It's a good thing we duplicated our theme before allowing them access but it was a tad late to realize what they did so we still lost a bit of exposure time to our customers. Our concern is valid because there's a reason why people want to lock products / pages but if it shows up as a result of typing in the search bar anyway, and consequently, can be added to favorites or any shopping cart shortcut even by a customer from a geolocation which is supposed to be locked out, then what's the point?!
Hi there, We really sorry our app did not fit your needs and truly apologize for this inconvenience! Our app is working properly with native Shopify search. Autocomplete search bar you're referring to contains custom suggestion widget, which is not standard Shopify functionality, so our app really did not filter that search results out of the box. In the most cases it's possible to hide locked products in that results as well, but as that's custom functionality it depends on the theme or 3rd party app that added that feature. As for the issue with inaccessible products after our changes, we take that very seriously and checked with our dev team and support team members who were involved. After the changes, our support team agent checked your website, and the products were accessible (except on the country that was locked according to our app locks settings). The inconvenience might be caused by the lock settings, as support team noticed that all the products were locked, not just selected collection as it was before. But we thought that configuration was changed by you, and that's how it supposed to be. So that might be app misconfiguration, but not the error in the theme code. Anyway we truly apologize for all the troubles caused, and we'll do our best to make our app support more themes and 3rd party apps out of the box. Best, EasyLockdown team
July 28, 2020
I've been trying to get ahold of support all day, I wanted to lock one product for certain customers yall ended up locking my whole site, so I followed directions to Uninstall and im still locked out!!!
Hi there, I'm really sorry that you have not found a moment to update your review after the issue was fixed, so I'd like to clarify some points: - Our dev team get back to you within an hour after your initial request was sent and found out that our app code was already removed from your website automatically - Our dev team step into to investigate why the website is locked, and found out the issue is caused by the code of another 3rd party app that was already removed from your store. So we've commented that code for you to make sure your website is working properly. - The issue was solved within 2hrs after your first email, taking in account that was late night our time, and issue itself was caused by another app. Best, EasyLockdown team
June 9, 2020
Poor support. Had a question and never got an answer. I've waited 7 days with no reply. Try harder at support if you want to charge people for your app.
Hello, We truly apologize for the inconvenience. We respond to all the support requests within 24 hrs (usually 3-4hrs max). I've just double-checked our ticket system (incl. spam folder) and I don't see any request from the email address related to your store or your store domain. Maybe there was some typo in the email address?.. Anyway, if you'll decide to give our app another try our support team will be happy to help and we'll respond to all the requests in a timely manner. You can contact us using the "Get support" link on this page, or by email [email protected]. Thank you, EasyLockdown team
April 1, 2020
I used the trial of this app and ended up removing it as it didn't meet my needs. After removing the app all the content of my Shopify website was wiped and is completely gone. I am enraged. Do not use this app!
Hi there, We are really sorry for this inconvenience. If you faced that problem then most probably you uninstalled the app leaving some lock enabled. The easiest way to fix that is to install app again temporarily, go to Installation / Uninstallation section and click the Uninstall App Code button. That will completely remove all the app code from your theme. After that, you'll be able to uninstall the app again without any issues. Our support team already sent you email with possible solutions. Please contact our support team by email [email protected] and we'll do our best to solve that issue ASAP. Thanks, EasyLockdown team
May 4, 2020
DO NOT USE THIS APP! I followed all uninstall protocols and this app completely broke my website. It wiped away my home screen and is just showing error messages. I would not recommend this app to anyone
June 25, 2019
Just installed and haven't even created a single lockdown. Entire site is broke. Only showing header and footer. I removed the app according to their instructions and the site still isn't fixed. I am having to use Rewind to install an old theme now which better work. Avoid this app at all costs.
June 3, 2019
Do not use this app. It crashed my website when I uninstalled. Terrible. I have never had this happen before.
I truly apologize for that inconvenience. Our support team tried to reach you by email to help with that issue but no luck. Unfortunately, if you've removed the app and have not disabled locks you've created, that may really cause some issues with your website. We have reminders about that that in the app itself, and also the app automatically sent you a notification about that when you removed it. Unfortunately, due to app nature, to make locks really safe, the app should add some code to your theme. And due to Shopify API limitations, we technically can't disable locks automatically during the app uninstallation. So it's important to disable your locks before the uninstallation. If you still have any issues please feel free to contact us by email [email protected] and we'll do our best to fix that ASAP.
May 11, 2019
Beware- this App didn't work with either of our themes and when uninstalled completely ruined our site!
I'm sorry you had some issues with our app, but as we discussed by email, the app was not working on the new theme you've installed after the app, so it was missing the app code. That issue might be fixed by installing the app code to your new theme using Installation/Uninstallation section of our app. The broken theme was caused by another 3rd party app code left in your theme, and our support team fixed that issue for you.
May 7, 2019
I used this app and it was fine for what it was. However, when I went to uninstall it crashed my whole site. Three hours with tech support. Whatever you do, do not use this app.
I'm really sorry that you've experienced those issues with our app. We tried to reach you by email to help with that issue but did not get any response yet... Such issues may appear if you removed the app with some locks enabled. Unfortunately, due to Shopify limitations, we technically can't automatically remove all our app code from your theme if you just remove the app from the Apps section of your store. That's why we've added notices in the app UI to make sure you've disabled your locks before the uninstallation. Also, our app automatically sends you an email immediately after uninstallation, in case some of the locks left enabled. Maybe that email went to the spam folder for some reason... Anyway, if you still have any issues related to our app you may just install it back (temporary, you won't be charged!), go to Installation/Uninstallation section, uninstall the app from your theme there, and then remove the app again. Or you may contact our support team by email [email protected] and we'll remove app code manually for you and make sure everything is working properly. Once again, I truly apologize for that inconvenience, and please let me know if you'll need any help from our side.
Jan. 30, 2019
Wish I could give it negative stars. DO NOT DOWNLOAD. This app cost me SO MUCH in lost revenue. Their coding does not work properly and it caused every single page on our website to have a "noindex" tag, which made it completely invisible to Google and other search engines. Our sales tanked for the last 2 months and it took hiring an outside developer to realize this app was the cause. Before installing this app, we were on the first page of Google for most of our relevant keywords, now we can't even be found. It is going to take an unbelievable amount of time and money to get our position back in search, not even counting all of the lost revenue, especially over the holiday season. I have to imagine the customers leaving positive reviews on this app just haven't realized yet that they are lost to search engines... Not worth the risk, this is literally THE WORST app ever made.
I'm really sorry that you had such issues with your website indexing, but as our support team explained you after studying the piece of code your developer sent, noindex issue is not related to our app. The code you sent us (the one your developer found out to cause that problems) is not the code our app is adding to your theme to lock the products. Our app really adds noindex tag to locked products (that don't have public access anyway), but it adds that tag with another code, in a different way. We clearly understand how seriously that noindex issue might affect your business, and I'm really sorry you had such issues, but that issues is not related to our app in any way.
Jan. 24, 2019
I read some reviews before installing the app. There was some negatives ones but i like to try things for my self. So i downloaded the app and it worked well we decided that we didn't need the app anymore. Prior to deleting the app it crashed our site. Which caused me to loose sales for the whole day because my developer could not work out what was the issue until i told him that i deleted deleted the easylock app before the site stopped working. He then got to fix the issue by deleted the easy lock codes completely off my site.
Dec. 5, 2018
Just like all the other 1-star reviews says, this app crashed our website as well when uninstalling. When it worked, it worked. However, the uninstall part was a red flag for this app. Take caution while using EasyLockdown.
Nov. 2, 2018
DO NOT USE. Caused a huge bug that prevented our customers from checking out. Incredibly frustrating. Be very very careful
Aug. 2, 2018
Worst App Ever. DON"T INSTALL. I REPEAT DON"T INSTALL. It slowed down our site and after we uninstalled it all the products were gone from the store. They were not visible and it was showing a 404 not found page. We lost a lot of revenue but luckily we had a clean backup of our current theme and we had to reinstall the backup and that is how we got this fixed
May 15, 2018
STAY AWAY! DON'T INSTALL!! this app is very unstable and corrupted our theme. Then it is impossible to uninstall. Shopify had to go in and fix the theme files. I followed all the uninstall instructions but our site was still broken.
March 22, 2018
Piece of JUNK!!! I just decided to take it off because I wanted to go in a different direction after working on my site for 48 hours. I deleted the app, it deleted my entire site!!! DON'T INSTALL THIS UNDER ANY CIRCUMSTANCES!!
March 9, 2018
Wow what a piece of GARBAGE. After trialling this product to hide one specific collection on my store, I decided it wasn't for me so I removed the app. As soon as I did that however the entire body content within my store disappeared with only my header and footer still showing. Upon inspecting my code, some code had appeared diverting my content to a locked down easylockdown page. WTF? I never once put a lock anywhere NEAR my main content. Lucky I'm a developer and I could figure out what went wrong. Too bad if you weren't, I can't imagine how long it would take to get someone to find the problem and get the store back up and online. This app has left junk code and files all over my store. Who knows what other problems it will cause me now I've tried to remove it. AVOID AT ALL COSTS!