CedCommerce eBay Integration
Effortlessly sell on eBay to improve sales
Rating
4.8
feedback
858
chart
#658
All reviews
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March 22, 2024
Was a good product, ever since an update, now the size and colour item specifics and other ebay attributes no longer sync, therefore you have to now manually add those in, which defeats the purpose of having and paying for this, also, you cannot even manually add these because you have to do it direct through ebay and because the listings are published through ced commerce, it wont allow you to. Still waiting to hear back from the team after contacting weeks ago about this issue, now on my 4th attempt to talk to them to get them to help. no luck as of yet
Hey, Bisy Clothing, thank you so much for taking the time to leave such a kind review! Thank you for your lovely feedback, Team is always going above and beyond. We’ll be sure to share your praises with them and also we always try to provide instant support to our clients through skype, calls, emails, Whatsapp, or whatever the sellers prefer., and we try to make them experts so that they can solve their concerns in the future without anyone's help. We are very much happy to hear such appreciation from you. Best Regards, Team Cedcommerce.!
Dec. 19, 2022
This app does not work well for sellers looking to list a large variety of items. We are an antiques and home interiors store dealing in one of a kind, pre-owned items. Because of the required step to create templates, our work flow becomes unnecessarily labor intensive and complicated. We would be better suited with an app that allows each product to be edited per eBay's requirements / item specifics individually rather than in bulk. Their team was prompt in replying with assistance and were eager to help us try to find work-arounds for our needs, but ultimately this app has some serious functionality blind spots. UPDATE: I have changed my review from two stars to one star because after posting my initial review, they called my personal cell phone number asking me to remove my honest review of their app. This type of behavior is absolutely unprofessional and unethical.
Hello, Goodman's Interiors & Antiques, We really apologize for the inconvenience that you faced while using our app. The creation of templates is a one-time process for the uploading of products. And as an integration software, we have restrictions regarding the handling of products from Shopify to eBay.We have to work according to the Shopify & eBay policies to get a product uploaded and also we are listed on a public platform so bulk actions are the need of the hour as per the research our team did, You have a unique & one of the kind catalog so we are really sorry we couldn’t help you with that. Being a software as a service provider we can’t alter the whole structuring of the app, we have to look out on a global level for one a kind catalog. And regarding the review removal, there might be some miscommunication as our executive called you to check out the app & try to upload a few products because a few other functionalities were left unexplored. Thank you for the honest reply. We highly appreciate it. Best Regards, Team Cedcommerce.
June 8, 2023
So after 2 years I quit using the app, selling things on eBay at a price from several years ago just wasn't a great experience for me or my customers. To the credit of ced commences, they assigned an account manager and tried to resolve the issues I outline below. Unfortunately, the manager seemed most invested in fixing my review rating and less invested in fixing the underlying problems. Once it became apparent that wasn't in the cards he disappeared without resolving these issues. The support is just bad. Why have a live chat if the answer is always "we need to escalate your issue to a developer, and will followup in a few days"? A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life. 2) because of 1, I often sell on ebay at prices from a year ago. 3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this. 4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?
Dec. 5, 2022
AFTER ONE YEAR WITH ALL THE CED COMMERCE APPS- it took over a month working with this people to get the apps to run properly, since then i must say as SHOPIFY EXPERTS, there has not been a single week where we need to contact support to fix something, we are moving out of this apps, if you dont have time left to waste following up every little thing keep away from this company or any of their apps, we BIULD STORES FOR CUSTOMERS and somehow every time we have an issue the app is always perfect and it is always us the ones we don't know, the apps simply does not work as intended, the sync process is really bad, automation, don't work so you have to do everything manually, i don't see the point to spend literary thousands of dollars with this company.BEWARE!!!
Nov. 17, 2022
App is terrible, does not import, upload or push orders. We have spent two weeks with support, they do not respond to question instead make excuses that their servers are backlogged today, etc. not realising we have had the same issue every day for two weeks. They uploaded an entire catalogue, including items with zero inventory which sold on eBay. Now our seller score has been compromised because we do not have stock of these items. We have very large catalogue with thousands of products and this app simply does not work. Support is zero star, they do not communicate or respond to any issue.
Hello MODE Auto Concepts, We apologize for the inconvenience held to you while using the app. It seems there might be some confusion because the app has the basic functionality to import products from Shopify to the app and then help you in listing them to the eBay marketplace. Once you have any sale on ebay then that order will be synced to your Shopify store and reduced inventory will be sent back to ebay. Also, we accept there might be some delays in the inventory sync at that time, due to server issues, but they are now all resolved, and we have even launched our new updated version of the app using which you can manage multiple eBay accounts from a single Shopify store. We would like you to please give us one more chance to serve you. If you get back to us, we will surely help you in the best way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce
Nov. 2, 2022
Excessive bugs in app led me to remove it after 3 weeks. First would not transfer all of my pictures from shopify to ebay. Then, some of the variants for items were transposed so the wrong variant name was applied to the wrong picture. This transposition wasn't even in the exact same listing, but a similiar, albeit different listing. Several orders were not transferred properly including products sold via Shopify POS were not properly pulled off ebay within a timely manner (12 hours is not timely) which caused the item to be sold again on ebay which then caused an out-of-stock demerit negatively impacting my ebay rating. Had another incident where an ebay customer bought an item, then minutes later in a second transaction bought a second item of the same thing, but the app only transferred one of the orders to shopify, presumably because the app flagged it as a double order when in fact it wasn't. When I asked why this problem occurred, they did not provide an answer, at all. At least 3 times when discussing these glitches (bugs), the response I received was 'server issues'. For comparison, I typically have about 500-600 listings from Shopify that are listed to ebay. The app developers are based in India which in and of itself is not a problem, but the customer service team that is available during US business hours are not app developers, so when a problem does arise it cannot be resolved until the app developers come to work during their daytime (our nighttime) which means any issues typically are not resolved for a minimum of 12 hours - which is not timely and I would not consider 24/7 service. The app itself is counter-intuitive and hard to learn, especially when some wording is definitely colloquial to India.
Hello Maverick Disc Golf, We apologize for the inconvenience and would request you to please provide us another chance to help you set up your business on eBay. Allow me to apologize on behalf of the team. How can we make it right? we’re sorry to hear that we didn’t meet your expectations. Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you! You may reach us anytime at [email protected]. Best Regards, Team Cedcommerce.!
Nov. 21, 2023
I cancelled my yearly subscription with the majority of months left and have yet to receive a refund. My advice is do not opt for the yearly subscription.
Thank you MPM Hobbies, for leaving us such a great review. We are glad that you loved our services. The team here at CedCommerce always strives to deliver the best by going above and beyond. Thanks & Regards. Team Cedcommerce!!
May 20, 2022
IF I COULD GIVE NEGATIVE 5 STARS I WOULD!..THIS APP SUCKS THIS BAD!!! And the people constantly call you all day long for what reason i dont even know! dont even give your number! I have tried countless times tin integrate this system to ebay and all i got was ERROR>>>ERROR>>>>>>ERROR>>>>>ERROR! its like playing WHACKAMOLE and im not an IT and dont have time for this BULLSHIT! So i told theses guys their IT should be taken in the back ans SHOT for producing such shitty crappy software i have ever seen! GOOD LUCK TO WHOEVER ADDS THIS SHIT TO THEIR SHOPIFY!
Hello Muscle Shirts, We would like to apologize if any of our team members were unprofessional or made you feel otherwise during this process. I’m sorry for the experience that you had. Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you! To Join our WhatsApp Support group: https://chat.whatsapp.com/HPbJm00yENw6QhWfskNWLa To Join our Skype Support Group: https://join.skype.com/GbdPBTuVsNgN You may reach us anytime at [email protected]. Best Regards, Team Cedcommerce.
Oct. 14, 2020
Started pretty good. Ended very poorly. Had to scrap all the effort invested and use the leading competitor's service, which is where I should've started to begin with. I hope these guys can get it together.
Hello, Celebrity Owned, We are apologizing on your confronted issues. We have provided you with the maximum customization according to your necessities and constantly attempted to improve your experience. Yet, for fulfilling all the further requirements, the team is already working for execution & testing part of your mentioned requirements cause without the best possible testing; we were unable to make any element live. We are open to the suggestions & requirements mentioned by our sellers and always try our best to fulfil them all as soon as possible. For the most part, reviews of CedCommerce are overwhelmingly & positive both in terms of customer support and app utilization, so it is surprising and disappointing for us to hear neither met your expectations. Be that as it may, on the off chance that you need assistance from our side in future, kindly don't spare a moment to connect with us. Team CedCommerce!!
May 18, 2020
After trying to use this app i am convinced that most of the reviews below me are bots/paid for. the app was terrible! and the customer service even worse ( i waited 45 minutes just to have my own questio nrepeated back to me in broken english). Trying to upload with this app returns error messages as it relies on linking business policies that dont exist in the UK ebay platform!
Dear UPVC Warehouse, As eBay is a large marketplace, it is having lots of settings, terms & conditions so that the seller can get the benefit of selling on eBay. The eBay marketplace requires business Policies(Shipping, Return, Payment). If eBay marketplace found any missing information or your products violates the listing policies, then they throw the error with the products and do not list them until you fix them. We do not restrict sellers to list their items on the eBay marketplace. We show the details in our panel what we get from the ebay marketplace. Apart from this, we are apologies that you get the late response from the team. We have more than 15k active sellers on the integration app. Continuously & daily we serve all the sellers at our best way. If you get back to us, we will surely help you in the same way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce
May 11, 2020
Unfortunately support does not understand English very well and their app was buggy in the import of SKUs from Ebay.
Sorry for the inconvenience JasonL Office Furniture, it was unfortunate to see your review for our ebay integration app. The eBay integration app helps sellers to list their products from SHOPIFY to EBAY Marketplace. It does not IMPORT SKU/Products from EBAY MARKETPLACE to SHOPIFY. Both processes( products from SHOPIFY to EBAY Marketplace & from EBAY MARKETPLACE to SHOPIFY) are different from each other. We have a separate app (Multichannel Importer) to import products from MARKETPLACE(eBay, Amazon, Walmart etc. ) whereas the eBay integration app publishes your products on eBay marketplace. Our support member was trying to convey the same thing, but unfortunately, you did not get that and left this review. We currently serve more than 15k active sellers of overall the world. If you get back to us, we will surely help you in the same way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce
March 29, 2020
This is how they scam you money. After you installed, you will find out it does not work as it advertised! When you tried for hours and want to unsub, the only option is to freeze your sub and you have to pay $12/month. No other option. That is no matter what you lost $12! What liar! Will call shopify and see their response!
Hello 5Ktoy, We are apologizing on your faced issues. It seems that there is some confusion raised while using the app. The app has a FREE PLAN for the seller to test the app. When we have checked the record, we found that you have not chosen any subscription plan so nothing is charged for the eBay integration app. In the reported issue, we would like to say that there is no plan available at $12/month. You may cross-check from here: https://apps.cedcommerce.com/ebay-marketplace-integration/#sm_pricing The app can be installed via your shopify store that is totally free as well there is no charges are applicable for the UNINSTALLATIONS. We would greatly appreciate the opportunity to discuss the issues further with you. Please reach out to us at [email protected]. We will assign a personal account manager who will work with you on your panel and helps you to set up your account with eBay marketplaces. We have the free credits at $0, please use the eBay integration app without paying a single penny. Will look forward to your reply.
Aug. 3, 2022
The app that almost sent me broke. Twice over one month I removed their one star feedback as I was promised by the owner that all the issues this caused me would be fixed. Ebay have also had complaints about this so it may pay to even contact them before proceeding. Many hours lost and revenue over a month period. All I got was appologies and promises that never came to fruition. In the end I was told it was because of coronavirus, thats when I finally walked away. Happy to share more detail but enough time spent on this thing. Now 3/8/2022 Came across these guys again - nothing has changed poor service
Hello Mongrel Fishing Tackle, We are apologies for the inconvenience. The app has a set of features & all the necessary functionality for New & already selling Sellers. It was really unfortunate that the app could not fulfill your requirement at this moment immediately. The updates which were possible on an urgent basis, the development team did but to fulfill all the requirements, the team needed more time to implement that. Without doing proper testing, we could not make any features live. We wish you have a great & more successful business. But if you need any assistance from our side in future, please do not hesitate to reach out to us. Team CedCommerce
Sept. 4, 2019
I have no idea whether or not this app works because the documentation is terrible and the non-english speaking customer service can't understand a word I say. After 3 days of repeating myself and being told a two-way inventory sync would take "10-15 days" per product I gave up. I wish I could get my time back. Total waste.
Hello AmFed Coin & Bullion, Thank you for sharing your concern and we are apologies for the trouble that you have faced. The eBay Integration app definitely provides the two-way inventory syncing between Shopify Store & the eBay marketplace. We would like to request you to reconnect with us so that we can assist you in a better way. The service that you want our app to yield is flawlessly present. The app follows the below-mentioned process- "Whenever inventory gets updated to Shopify Store, the app syncs and updates it on eBay marketplace. In the same way, if an order is placed on eBay marketplace, the app fetches that order, creates it on your Shopify store. At the same time, the inventory gets updated for that product(s) on your Shopify Store. " The inventory syncing takes 10-15 minutes only and not 10-15 days, hereby clearing the air of confusion. Hope you to stay associated with us! Thanks. Team CedCommerce