CedCommerce eBay Integration
Effortlessly sell on eBay to improve sales
Rating
4.7
feedback
1,182
chart
#779
All reviews
Rating Breakdown
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March 2, 2023
It's quite labour-intensive to create multiple templates for each item. Previously on the old eBay app, you could select the item then fill in the required fields eBay needs on top of what Shopify has. With this app, you would have to review the item, then open another tab to create the product template and create the shipping template, then check that the templates were applied to the product. Several times that I had a support issue related to pricing or inventory not being synced, and it would take several weeks to resolve. The worst feature is the title matching between eBay and Shopify which doesn't work, and defaults to SKU matching no matter how many times I mention that I enabled title matching, support kept saying it was using SKU matching. One of my price syncing issue was found by support as being caused by a "pending offer" on eBay, but that offer was already declined long ago, then they gave up and told me to update the price manually on eBay. One month later, one of their representatives sent me an request to use their "site optimization" services because they found my site running slow. This last part frustrated me because they failed repeatedly to provide me with core functionality needed from their eBay app, and tried to upsell on other services.
Feb. 15, 2023
Be Very careful using this app. It seems that it can create "risky behaviour" on eBay and have your account suspended
Hello sinful wood, Thank you for sharing your feedback about our app, and I'm sorry to hear that you had a negative experience. We take all reports of "risky behavior" on eBay very seriously, and we can assure you that our app does not intentionally or unintentionally engage in any such behavior. However, we understand that eBay has strict policies and may take action against accounts that they believe are not in compliance. If you have experienced any issues or concerns related to your eBay account, please do not hesitate to contact our customer support team. We will work with you and eBay to resolve any outstanding issues and ensure that your account is in good standing. Best Regards, Team Cedcommerce.
Jan. 23, 2023
Read the other 1 star reviews. You will be glad you did cause you will end up in the same boat. Orders disappear, they never show up in your Shopify, the orders fail to load. This is not an app that appears to do what is on the box. Good luck, I'm trying something else. A shame Shopify actually recommended this app in their emails too.
Hello delka.net.au, We understand that issues like orders disappearing or failing to load can be incredibly frustrating, and we apologize for any inconvenience caused. We take these issues very seriously, and we are actively working to resolve any outstanding issues with our platform. We appreciate your feedback and want to assure you that we are committed to providing the best possible experience for our users. If you are open to it, we would love the opportunity to investigate the issue further and provide a resolution to any outstanding issues you may be experiencing. Thank you for considering our app, and we hope to earn your trust and business in the future. Best Regards, Team Cedcommerce.
March 22, 2024
Was a good product, ever since an update, now the size and colour item specifics and other ebay attributes no longer sync, therefore you have to now manually add those in, which defeats the purpose of having and paying for this, also, you cannot even manually add these because you have to do it direct through ebay and because the listings are published through ced commerce, it wont allow you to. Still waiting to hear back from the team after contacting weeks ago about this issue, now on my 4th attempt to talk to them to get them to help. no luck as of yet
Hey, Bisy Clothing, thank you so much for taking the time to leave such a kind review! Thank you for your lovely feedback, Team is always going above and beyond. We’ll be sure to share your praises with them and also we always try to provide instant support to our clients through skype, calls, emails, Whatsapp, or whatever the sellers prefer., and we try to make them experts so that they can solve their concerns in the future without anyone's help. We are very much happy to hear such appreciation from you. Best Regards, Team Cedcommerce.!
Dec. 19, 2022
This app does not work well for sellers looking to list a large variety of items. We are an antiques and home interiors store dealing in one of a kind, pre-owned items. Because of the required step to create templates, our work flow becomes unnecessarily labor intensive and complicated. We would be better suited with an app that allows each product to be edited per eBay's requirements / item specifics individually rather than in bulk. Their team was prompt in replying with assistance and were eager to help us try to find work-arounds for our needs, but ultimately this app has some serious functionality blind spots. UPDATE: I have changed my review from two stars to one star because after posting my initial review, they called my personal cell phone number asking me to remove my honest review of their app. This type of behavior is absolutely unprofessional and unethical.
Hello, Goodman's Interiors & Antiques, We really apologize for the inconvenience that you faced while using our app. The creation of templates is a one-time process for the uploading of products. And as an integration software, we have restrictions regarding the handling of products from Shopify to eBay.We have to work according to the Shopify & eBay policies to get a product uploaded and also we are listed on a public platform so bulk actions are the need of the hour as per the research our team did, You have a unique & one of the kind catalog so we are really sorry we couldn’t help you with that. Being a software as a service provider we can’t alter the whole structuring of the app, we have to look out on a global level for one a kind catalog. And regarding the review removal, there might be some miscommunication as our executive called you to check out the app & try to upload a few products because a few other functionalities were left unexplored. Thank you for the honest reply. We highly appreciate it. Best Regards, Team Cedcommerce.
June 8, 2023
So after 2 years I quit using the app, selling things on eBay at a price from several years ago just wasn't a great experience for me or my customers. To the credit of ced commences, they assigned an account manager and tried to resolve the issues I outline below. Unfortunately, the manager seemed most invested in fixing my review rating and less invested in fixing the underlying problems. Once it became apparent that wasn't in the cards he disappeared without resolving these issues. The support is just bad. Why have a live chat if the answer is always "we need to escalate your issue to a developer, and will followup in a few days"? A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life. 2) because of 1, I often sell on ebay at prices from a year ago. 3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this. 4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?
Dec. 5, 2022
AFTER ONE YEAR WITH ALL THE CED COMMERCE APPS- it took over a month working with this people to get the apps to run properly, since then i must say as SHOPIFY EXPERTS, there has not been a single week where we need to contact support to fix something, we are moving out of this apps, if you dont have time left to waste following up every little thing keep away from this company or any of their apps, we BIULD STORES FOR CUSTOMERS and somehow every time we have an issue the app is always perfect and it is always us the ones we don't know, the apps simply does not work as intended, the sync process is really bad, automation, don't work so you have to do everything manually, i don't see the point to spend literary thousands of dollars with this company.BEWARE!!!
Dec. 2, 2022
Avoid this app. Its filled with bugs, and customer service is very little help in fixing issues. In fact, of the 10+ times I talked to them they made the situation worse. The app doesn't do what's advertised yet its one of the more expensive ones out there. I figured you get what pay for, but not with this app. Waste of time, and waste of money. Trust me avoid it. Also they charged me $49.00 when they said wouldn't charge me anything for up to a year of service. They lie, and steal. How this app is even allowed on the store is beyond me. I have emails from their customer service showing proof of all this. DO THE RIGHT THING AND REFUND THE MONEY YOU STOLE!
Hello WoodBlank.com, We really apologize for the inconvenience that you faced while using our app. Also, we accept that you experienced some issues during the initial app setup, but we had rectified all those concerns and provided the best possible solution. As you have mentioned that $49 amount was deducted, so for this, we would like to update you that all the payments are managed through Shopify, and are bound by the billing cycle. The subscription charges are added to our payout as per your billing cycle. The refunds can only be initiated from our side after receiving the subscription charges from Shopify. And we refunded the amount in your account as soon as we received the payment from Shopify. You can check your email and see the refunded amount screenshot, that we have already shared with you. Apart from that as promised, we are still offering you a free subscription to the app for one year. As for us, customer satisfaction does matter. Please give us one more chance to serve you and our team will help you with all the setup at zero cost. You may reach us anytime at [email protected]. Best Regards, Team Cedcommerce.!
Nov. 17, 2022
App is terrible, does not import, upload or push orders. We have spent two weeks with support, they do not respond to question instead make excuses that their servers are backlogged today, etc. not realising we have had the same issue every day for two weeks. They uploaded an entire catalogue, including items with zero inventory which sold on eBay. Now our seller score has been compromised because we do not have stock of these items. We have very large catalogue with thousands of products and this app simply does not work. Support is zero star, they do not communicate or respond to any issue.
Hello MODE Auto Concepts, We apologize for the inconvenience held to you while using the app. It seems there might be some confusion because the app has the basic functionality to import products from Shopify to the app and then help you in listing them to the eBay marketplace. Once you have any sale on ebay then that order will be synced to your Shopify store and reduced inventory will be sent back to ebay. Also, we accept there might be some delays in the inventory sync at that time, due to server issues, but they are now all resolved, and we have even launched our new updated version of the app using which you can manage multiple eBay accounts from a single Shopify store. We would like you to please give us one more chance to serve you. If you get back to us, we will surely help you in the best way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce
Nov. 2, 2022
Excessive bugs in app led me to remove it after 3 weeks. First would not transfer all of my pictures from shopify to ebay. Then, some of the variants for items were transposed so the wrong variant name was applied to the wrong picture. This transposition wasn't even in the exact same listing, but a similiar, albeit different listing. Several orders were not transferred properly including products sold via Shopify POS were not properly pulled off ebay within a timely manner (12 hours is not timely) which caused the item to be sold again on ebay which then caused an out-of-stock demerit negatively impacting my ebay rating. Had another incident where an ebay customer bought an item, then minutes later in a second transaction bought a second item of the same thing, but the app only transferred one of the orders to shopify, presumably because the app flagged it as a double order when in fact it wasn't. When I asked why this problem occurred, they did not provide an answer, at all. At least 3 times when discussing these glitches (bugs), the response I received was 'server issues'. For comparison, I typically have about 500-600 listings from Shopify that are listed to ebay. The app developers are based in India which in and of itself is not a problem, but the customer service team that is available during US business hours are not app developers, so when a problem does arise it cannot be resolved until the app developers come to work during their daytime (our nighttime) which means any issues typically are not resolved for a minimum of 12 hours - which is not timely and I would not consider 24/7 service. The app itself is counter-intuitive and hard to learn, especially when some wording is definitely colloquial to India.
Hello Maverick Disc Golf, We apologize for the inconvenience and would request you to please provide us another chance to help you set up your business on eBay. Allow me to apologize on behalf of the team. How can we make it right? we’re sorry to hear that we didn’t meet your expectations. Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you! You may reach us anytime at [email protected]. Best Regards, Team Cedcommerce.!
Sept. 29, 2022
Used this app for ten minutes, very confusing. You are expected to jump in the deep end and survive. Tried to end products on EBay, they show as listed No guides on how to upload and what to upload. Terrible, don't waste your time
Hi, Test Valley Models.com, we apologize for the confusion; we can communicate and guide you about the app functionality. We’d love to be able to fulfill but the reason we don’t is that. We appreciate your understanding, and we hope to serve you again. If you have any additional suggestions for how we can improve your experience, please don’t hesitate to reach out to us. Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you! You may reach us anytime at [email protected]. Best Regards, Team Cedcommerce.!
Aug. 16, 2022
Be aware, they are Tricky, no free plan available. they just make a workaround to let you think there are one. Customer service really pushy, call you, mail you what's app you, get an email tell me they charge even then it said free plan. not so easy use
Hello MaDistribution, We apologize for not meeting your expectations. that is not okay, and we apologize that you had to experience this. This is not how we aim to run our business. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time. Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you! You may reach us anytime at [email protected]. Best Regards, Team Cedcommerce.!
Nov. 21, 2023
I cancelled my yearly subscription with the majority of months left and have yet to receive a refund. My advice is do not opt for the yearly subscription.
Thank you MPM Hobbies, for leaving us such a great review. We are glad that you loved our services. The team here at CedCommerce always strives to deliver the best by going above and beyond. Thanks & Regards. Team Cedcommerce!!
May 20, 2022
IF I COULD GIVE NEGATIVE 5 STARS I WOULD!..THIS APP SUCKS THIS BAD!!! And the people constantly call you all day long for what reason i dont even know! dont even give your number! I have tried countless times tin integrate this system to ebay and all i got was ERROR>>>ERROR>>>>>>ERROR>>>>>ERROR! its like playing WHACKAMOLE and im not an IT and dont have time for this BULLSHIT! So i told theses guys their IT should be taken in the back ans SHOT for producing such shitty crappy software i have ever seen! GOOD LUCK TO WHOEVER ADDS THIS SHIT TO THEIR SHOPIFY!
Hello Muscle Shirts, We would like to apologize if any of our team members were unprofessional or made you feel otherwise during this process. I’m sorry for the experience that you had. Please feel free to reach out via email or through our live chat feature on our website We’re committed to providing excellent customer service and are looking forward to hearing from you! To Join our WhatsApp Support group: https://chat.whatsapp.com/HPbJm00yENw6QhWfskNWLa To Join our Skype Support Group: https://join.skype.com/GbdPBTuVsNgN You may reach us anytime at [email protected]. Best Regards, Team Cedcommerce.
July 26, 2021
This App Is Useless. That's All I Can Say About This App. Purely Useless. Don't Waste Your Precious Time As I Just Did. Now To Find An eBay Integration App That Actually Does Work.
Hello Cup Of Coffee, We are sorry that your experience at Cedcommerce for eBay Integration didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. You may reach us anytime at [email protected]. Thank you.!
April 16, 2021
This is the worse app I've ever worked with. Full of bugs and issue. The devs will tell you that they have 2500+ happy clients...but it's Not True. DO NOT USE THIS APP unless you are prepared to deal with a LOT of issues.
Hello Geek & Co. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you.
Oct. 26, 2020
Notice how all of the reviews state they got great support after a problem etc... These uneducated people just sweet talk for your money. App doesn't work. Wish I read reviews before I used it and listened to them.
Hello Amazingcoutour. It appears that there is some confusion raised while using the application. At the point when we checked the record, we found that you have only installed the app but didn't proceed with the app set up. The app connects through your Shopify store with eBay once you complete the initial set up of the app. Until that point, there is no link between your Shopify store to eBay through our app. We would incredibly like the occasion to talk about the issues further with you. Kindly connect with us at [email protected]. We will assign a personal account manager who will work with you on your panel and set up your account with eBay marketplaces. I will look forward to your response.
Oct. 14, 2020
Started pretty good. Ended very poorly. Had to scrap all the effort invested and use the leading competitor's service, which is where I should've started to begin with. I hope these guys can get it together.
Hello, Celebrity Owned, We are apologizing on your confronted issues. We have provided you with the maximum customization according to your necessities and constantly attempted to improve your experience. Yet, for fulfilling all the further requirements, the team is already working for execution & testing part of your mentioned requirements cause without the best possible testing; we were unable to make any element live. We are open to the suggestions & requirements mentioned by our sellers and always try our best to fulfil them all as soon as possible. For the most part, reviews of CedCommerce are overwhelmingly & positive both in terms of customer support and app utilization, so it is surprising and disappointing for us to hear neither met your expectations. Be that as it may, on the off chance that you need assistance from our side in future, kindly don't spare a moment to connect with us. Team CedCommerce!!
Jan. 4, 2023
Worst expierence with a software ever in my life! The support is really bad, no solutions only excuses and wrong informations!
Hello MODELLEISENBAHNGEBRAUCHT.DE, We really apologize for the inconvenience that you faced while using our app. Also, we accept that you experienced some issues during the initial app setup, but we had rectified all those concerns and provided the best possible solution. We had set up separate cron & webhooks for your account & did every custom work possible free of cost. You were in talks with a different app for the past 1 month which caused conflicts but we weren't aware of it. Everything worked fine for the past 1.5 years. We’re committed to providing excellent customer service and are looking forward to hearing from you! You may reach us anytime at [email protected]. Best Regards, Team Cedcommerce.!
Sept. 13, 2020
i used this app for 14days on the silver plan($39.99) and had more problems than sales, the app is not very good and i wouldn't recommend it at all. Don't waste your time
Hello Pricers-Defense, Firstly, I would like to apologize to see you for facing problems - of course. We acknowledge your comments on pricing but firmly believe that quality software costs money to develop. We recognize your remarks on pricing yet solidly believe that quality program costs money to create. We believe our pricing offers enormous value for all the benefits our application provides. We don't confine merchants to list their things on the eBay commercial center. We show the same response in our app that we get on the products from the ebay marketplace. We uphold numerous times sellers than those who have left reviews that show that we provide the best possible solution to our sellers who notify us of their experiences from the app. Team CedCommerce!!