CedCommerce eBay Integration
Effortlessly sell on eBay to improve sales
Rating
4.7
feedback
1,294
chart
#522
All reviews
Rating Breakdown
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Aug. 15, 2024
Representative was knowledgeable and extremely helpful. The app was easy to use and effectively fairly seamless with regards to troubleshooting and problem resolution. So far, highly recommended.
Aug. 15, 2024
I've only just started the integration process. I haven't found it easy but the customer service support is amazing and has taken me through step-by step. Would recommend for the support alone.
Aug. 14, 2024
Great experience its a must have application if you want to connect your shopify to ebay
Aug. 13, 2024
great tool. works perfect and. the customer service is impeccable. I didn't have to talk on the phone, through chat with a live agent on the site, all my questions were answered quickly and. effectively. I highly recommend it.
Aug. 9, 2024
Wonderful experience with very supportive staff support member personally video call me and resolve my issue Thanks
Aug. 8, 2024
Great application easy to use and great customer service support very easy to upload from this platform to my selling platform. Am so grateful from the support i got from the customer service. Thank you
Aug. 8, 2024
Very good, has alot to offer and great support team, does what its labeled all a quick easy process
Aug. 7, 2024
The CedCommerce support team was super helpful in the onboarding process and I was able to schedule calls day of to help with the onboarding process. The app interface + customer service made the transition to ebay very easy.
Aug. 7, 2024
This app has great built-in features and customer service. Very helpful and responsive to any issues or questions.
Aug. 24, 2024
This app is a constant source of stress and frustration for me. It doesn't "just work" at what it's supposed to do and you have to watch it like a hawk. I sell single vintage items 200+ per week on shopify, then import them to eBay. I have always had the ongoing issue of items selling on my website and not being taken down from eBay even though they are out of stock on Shopify. When this happens the order on eBay of the unavailable item on Shopify doesn't sync to my shop so I am unaware until an angry customer reaches out to me because their order is past due and stuck in eBay. I'll have to refund the customer and it hurts my eBay seller status. One month I even had 20+ cancellations and incurred an higher final value fee from eBay until I was eligible for re-evaluation the next period. This is crazy because overall we are very on top of things. I also find that the support doesn't understand English very well and will often touch settings on my integration without explicit permission. This has happened at least 2 times which has caused me great concern.
Dear Customer, Thanks for sharing the honest feedback and your concerns. Our team is committed to resolve all your concerns and will stay connected with you till it resolved. Please stay connected with them for quick resolution. We are their 24x7 to help our clients better and resolve their problems. Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations. Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention. Best regards, CedCommerce
Sept. 11, 2024
Update - Support has seemingly fixed the situation, but only time will tell for sure. ------------------- Having used this for at least a year now, I can say that this app is not great. The UI is very clunky; lack of filtering options. Doesn't sync eBay/Shopify quantity properly, so I frequently end up over selling or not having the order from eBay brought over to Shopify becasue Shopify is out of stock and eBay isn't. Whenver I contact support about this, it's always 'Okay, we've synced it for you'. Never 'I can see this is a problem, and this is what we'll do to fix it going forward'.
Dear Customer, Thanks for sharing the honest feedback and your concerns. Our team is committed to resolve all your concerns and will stay connected with you till it get resolved. We are their 24x7 to help our clients better and resolve their problems. Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations. Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention. Best regards, CedCommerce
July 31, 2024
I recently started using CedCommerce for eBay and Shopify, and I am beyond impressed with the level of service and user experience it provides. From the moment I downloaded the app, everything has been seamless and intuitive. The customer support team deserves special mention for their prompt and helpful responses. I had a minor issue setting up my account, and they resolved it within minutes. It's rare to find such dedicated and efficient support in today's app market.
July 31, 2024
I downloaded the app and had some questions. I was immediately helped by the support team. They walked me through the setup and in no time I was up and running. Cant ask for any better!
July 30, 2024
We eventually had a great experience. Rishu is great. He cares about the customer's smooth experience, and is attentive and very understanding. Thank you.