Webgility ‑ QBO & Xero Sync

Nov. 1, 2025

Spent 30 min trying to cancel the plan and still no success

Oct. 16, 2025

Not a good experience. Signed up, for the top plan, explained everything to their sales team that we wanted a turn key solution. Didn't care how much the cost was. After signup, It started off good, but then payouts didn't match up to the bank feed. After spending 45 days on it wasting many hours, with online screen shares, they had to keep going back to their engineers because something was not correct. Finally, I found Acuity through A2x software, and they said the same thing. They are constantly moving customers from webgility because their software does not work. We also spend an additional $200 with webgility to take care of the entire setup. At the end, they stuck us for $680 and we were never able to import any transactions into quickbooks online. They said they don't refund. So make sure you have money to waste if you plan on signing up. They keep saying they want to try it again and they fixed the problem, etc. We have moved on to a2x and it is working great! Setup was 1 day.

May 23, 2023

Subscribed to webgility Shopify sync to Quickbooks Online & eBay. QBs worked well, tech support never got eBay sync to work. I cancelled and now they will not refund. Not happy. Test before you buy with these guys

Aug. 3, 2022

It was a nightmare. We tried to replace an existing app with this one for our Quickbooks sync, however, this app reorganized our inventory by adding a duplicate SKU of each product and then went back three months and created new invoices for every sale receipt we had done! This caused our inventory to be way off as the new invoices created took another item from inventory. We are still trying to correct this mess on our second day of making corrections. The support chat was unanswered, so I am guessing they are on the east coast and have limited hours.

March 3, 2021

Just wasted my time with this app, if you are not in the US, the Xero integration will not work for you. Poor customer service. You have been warned!

March 2, 2021

Very poor customer service, we lost thousands trying to integrate with them and they were not flexible at all with refunds. Do not make the same mistake we did, stay far away from these guys!

Oct. 22, 2020

The price is very misleading. IT'S NOT $49 IT'S $249 MINIMUM A MONTH FOR QUICKBOOKS DESKTOP. This is not honest.

Aug. 5, 2020

Do not Buy Desktop version Always glitches. Program Stops its own and not sync hours and hours ..Engineer team needs to work on it. Technical Support response so late they are in INDIA

Aug. 25, 2020

This is a robust program with far more bells and whistles then you probably ever need or use. From the time Webgility was installed, the software never performed properly. The scheduler continually would freeze our company QuickBooks File and not allow other users to then login. We updated our version of QuickBooks, rebuilt our company file, moved computers, contacted level 2 support and nothing worked. Ultimately Webgility put in a ticket to Intuit because they could not deliver a solution. In the end, we had the software shut down for a month until we found a better, simpler solution called Connex which I would highly recommend over Webgility.

Dec. 27, 2018

Annual price increased 3 times. We feel they "bait and switched" us. Find another solution. Not sure how they expect to increase their prices three fold and no one would find another solution. We are.