EcoCart: Carbon Neutral Orders
Create a sustainable shopping experience your customers love
Rating
4.6
feedback
154
chart
#3,018
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Feb. 27, 2023
We highly DISCOURAGE the use of Ecocart and will never recommend it again. We disabled the app from September 2021 after finding an alternate solution and confirming with the team that we wouldn't be charged moving forward. However, they began charging us again in January, explained that they had migrated to a newer version of their widget so it was automatically enabled on our store again; this was done WITHOUT ANY NOTICE. Furthermore, given that they have retired the offsets for donations collected, there won't be any refunds. We cannot trust a company that is not transparent with their updates or integrations and continues to charge without any warning even after we disabled it. Although we support carbon neutral delivery, there are many alternative, more trustworthy solutions available, and we do not recommend Ecocart.
June 26, 2021
Pretty convinced this app is a scam. I've sent them multiple emails through different methods (from Shopify's app, in app, and on their site), and I haven't heard a reply from them. It's been about a month, so I'm not being impatient. Really frustrating for a handful of reasons but the main one is: WHAT ARE THEY ACTUALLY DOING WITH THE MONEY? It's hard to believe a company that is supposed to donate money on behalf of my business is legitimate with this type of experience. I'm pretty shaken up by this app because I wanted to show goodwill on behalf of my business and my customer would be too with willingness to donate to a cause. Can anyone verify this organization's legitimacy?
Using app
16 days
Total reviews
4
Average rating
4.0
Hi there! Dane, CEO and co-founder of EcoCart here. Thanks so much for letting us know. Your messages were unfortunately being caught in the suspended tickets section of Zendesk due to them being from an "automated system." I sincerely apologize for the lack of response. I've reached out to you personally to schedule a call to explain more about how EcoCart works. In short, we're funding certified carbon offset projects like planting trees or building wind farms with the carbon offset donations from your customers. I look forward to speaking with you :)