EcoCart: Carbon Neutral Orders
Create a sustainable shopping experience your customers love
Rating
4.6
feedback
154
chart
#3,018
All reviews
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Oct. 10, 2023
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
April 17, 2023
Several of our apps and even our 3PL are having a hard time working with Eco Cart with the way it's setup, creating a new variation/sku each time an order is placed. EcoCart tried to help, but they cannot change the fundamental way they are setup. We are going to have to remove the app.
Oct. 25, 2022
I really want to leave more stars as I like the app in general, but I have a few issues and someone needs to get back to me otherwise I will need to delete it.