All reviews

Rating Breakdown

  • 5
    96% (3,322 ratings)
  • 4
    2% (70 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (24 ratings)

Reviews with Text

  • 97% (3,311)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 30, 2023

The app is fun to use new learning seriously.! Even the customer support is fun to talk with his name is Andy. Even the smallest concerns I asked to Andy, he is there to help , SWIFTLY. I really appreciate this things, small things. Thanks Andy. Commended. I highly recommend this app. I researched before using this compared the prices, updates and reviews and I didn't commit a mistake using this. The price is reasonably affordable compared to the No.1 appearing on the suggestions. Will surely recommend this app, not only the app. the customer support excellence in attending their client concern.

Using app

About 9 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2023

Andy was fantastic in assisting me with tedious task on building my landing page. he showed me video to demonstrate and went ahead and did the work for me. THis saved me time. great app and great Service!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 29, 2023

Service client rapide, beaucoup de fonctionnalité une application donc je ne peux me passer

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2023

Fantástica la ayuda que he recibido, he podido crear una landing page mientras Olivia me daba soporte en todo momento.

Store

MAYUK

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2023

Fast and efficient. We like eComposer very much, thank you.

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

Nous sommes uniquement sur l'essai gratuit, mais nous avions une problématique sur notre landing page. En écrivant au service client, nous avons eu une réponse rapide et le tout était réglé en moins de 5 minutes. Excellent service !

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

Brilliant app & even better customer support! 5 stars.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

I recently took this new job and had not used shopify and ecomposer for that matter and I was having some issues with some of the website layout done by a former employee. I reached out to Olivia and I got amazing help. I explained my problem and shared screenshots to help spotlight the issues and she was able to not only fix the problem but also show me how to fix the issue. I am so thankful for the help and learning opportunity.

Store

ProCare

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

Olivia has been very helpful!!!

Using app

16 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 26, 2023

Snabb support men lite svårt att hitta bland alla val.

Using app

14 days

Total reviews

3

Average rating

4.7

4 / 5 Share

Nov. 14, 2023

I am updating my rating to 4-star from 2. Here is why: Previously I was unhappy about the experience I got from this app and made my review 2-star. However I didn't quit using it since its features were quite well. After then the executives and customer support team had contacted with me and supported me to create my own landing pages with ease. Anytime I face with an issue (and it is couple of times per day) they helped me, solved my issue and showed how to do it later. They were quite positive and helpful. The technical features are already good, but one should know the limitations.  Thus I created couple of pages, tested and published them. I highly recommend using this app. And now, why it isn't 5-star? Well, I need more time to rate it again. 5-star means perfect, and I really need to know if it is so. --- my old rating was 2-star -- Quite a challenging experience for me. 1. The templates are impressive. 2. User-friendly interface with full control over details. 3. Caution! The undo feature is disabled once you save, costing me two hours of work. 4. All visuals are copyrighted, which I learned the hard way. Using your own images significantly delays publishing. 5. Some images are labeled "preview only," which actually applies to all images, even background gradients. Essentially, you're working with a blank canvas. 6. The preview looks great, but issues arise only after publishing. Don't trust it. 7. Customer service is hit or miss, and not particularly eager to resolve issues. I'd honestly rate it a 1, but given that many 5 and 1-star reviews seem fake, I'm giving it a 2 for authenticity.

Using app

22 days

Total reviews

10

Average rating

3.0

Developer Reply

Hi there, This is Rainy, Customer Success Manager at EComposer. Thank you for your insightful feedback & I am truly sorry for your experience. I would love to clarify some points as follows: 3. The undo/redo is disabled after you publish your page to optimize the editor efficiency and speed. We design the Revision history function so you can just go there and revert your old version if you want. So it is the alternative for undo/redo. 4 + 5 + 6. All of these issues are related to images in our templates that are not able to be used in your live site. We've updated this, which allows you to use almost images from prebuilt templates except related product images, which you normally need to change to yours. 7. Customer support is delaying a bit at the time you reached out. We're aware of this issue and is putting more people at that shift to make sure users no need to wait. I am really sorry for your past experience and thank you again for staying with us. I hope you will have better experience from now. Best regards, Rainy

5 / 5 Share

Oct. 26, 2023

Ecomposer is a really useful app for building product pages, home pages, really any sort of landing page. Makes your pages look much more professional than even a paid theme could do. They also have the best support team of any app I have used (and ive used a lot lol). Always very attentive, respond initially within 30 minutes and after that they respond after just a minute or two. The support team have saved me so many times Could not recommend this app enough

Store

Pembly

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Lovely intuitive app, but the support team is what really makes it shine. Ask difficult questions and they will give you simple answers, also so quickly and right until you are 100% and signed off support will be there for anything.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Great customizable app. Helpful staffs. Thanks, Andy.

Using app

2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

Andy is good!

Store

Adonit

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 22, 2023

very helpful customer service

Store

My Store

Using app

13 days

5 / 5 Share

Oct. 22, 2023

So far so good! Had a bit of an issue with the countdown timer but they helped me get my issue fixed ver quick! Awesome customer service and endless options on what this app can do!

Using app

About 1 hour

Total reviews

5

Average rating

4.8

5 / 5 Share

Oct. 21, 2023

I had some issues with the editor but Andy was very quick to respond and very helpful in fixing the problem. I have just started using E-Composer and I am loving the customer service.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 21, 2023

From the moment I started using this plug-in on Shopify, I was thoroughly impressed. Not only is the plug-in itself incredible in terms of functionality and user-friendliness, but the customer service was top-notch as well. I had the pleasure of being assisted by Anna, who was exceptionally helpful. She went above and beyond to assist me, trying multiple approaches to address and resolve the issues I faced. Her patience, knowledge, and dedication to customer satisfaction were evident, and I genuinely appreciate all her efforts. With top-of-the-line features and exceptional customer service like Anna's, you won't be disappointed.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

EComposer customer support is excellent! 24/7 live personnel and super knowledgeable on the platform. Not only are they able to fix my issues in matters of minutes, they will teach you exactly how to use the tools and functions the proper way. Thank you for the amazing experience.

Using app

3 months

Total reviews

2

Average rating

5.0