EComposer Landing Page Builder
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They do not deserve even one star, there are highly unproffesional, one mistake of their worker and I lost 1000$ in ads becuase they were not able to do their job, avoid them
Hi there, we are very sorry to hear about your experience. We take all feedback regarding our team’s professionalism and technical support extremely seriously. We would like to look into the details of your case to understand exactly what happened and ensure it is handled correctly. Kindly check your email from our support team so we can assist you as soon as possible. We are committed to providing a reliable service and would appreciate the chance to address your concerns directly. Best regards, Maria Customer Success Manager at EComposer
Bad. A lot of bugs. Poor customer service.
Hi there, we are sincerely sorry that our app and service have not met your expectations. We take reports of bugs very seriously, and we believe your issues are all sorted now. Our team is committed to supporting your business, and to ensure a smoother experience moving forward. Please reach out to our support anytime so we can prioritize your cases immediately. Best regards, Maria Customer Support Manager at EComposer
Bad experience. They broke our product page and then disappeared. I have to fix everything by myself. Worst experience
Hi there, We sincerely apologize for the initial frustration and the time it took to get this right. We're glad we were able to reconnect and fully restore your product pages to working order. Our team is here to ensure your stores remain stable, and we’ll continue to provide the dedicated support you need to avoid any further manual fixes. We appreciate your patience! Best regards, Maria Customer Success Manager at EComposer
I am due a refund for unused services. I have previously requested this through your support chat and was directed to Shopify for a refund. Shopify states that Ecomposer is responsible for this refund and is declining to resolve the issue. They have reached out to your team for resolution. I have not heard anything back from your team, and I still have a yearly charge on my billing statement for your service which I never used and already deleted. 2 minutes after subscribing, I downgraded and requested a refund because I was not satisfied with the application on my store. Please resolve this issue as soon as possible. UPDATE: ECOMPOSER IS A TERRIBLE APP AND SERVICE. I was hoping Ecomposer would resolve the issue. Seeing as I was charged for an entire year of service without using the horrible application and only downloaded the app onto my shopify store for about 2 minutes to realize it was run-of-the-mill and just like any other landing page builder. I didn't use ANY of the application features because it wasn't any good. Deleted the app immediately after 2 minutes. Have gone through customer support at ecomposer, and they said they couldn't help me, and that I'd need to reach out to Shopify customer support. Well, Shopify customer support said that is not accurate, and Shopify support has filed Ecomposer as unwilling to assist a customer. Shopify support has reached out too Ecomposer to resolve the issue that they are unwilling to fix. So far, I've seen Ecomposer drop my billing charge from a yearly charge down to a monthly Pro charge..why? I shouldn't owe anything for this horrible application. I have emailed Ecomposer's support team 5 times over the last month WITH NO RESPONSE FROM THEM. They are thieves and their customer service is despicable. If my bill is not entirely resolved, don't be surprised if they are removed from the Shopify app store, because either I nor Shopify will allow this to go without consequence.
Hi there, We’re sorry for the frustration this caused you. To confirm, your full refund has already been issued and fully resolved, and there are no remaining charges on your account. The delay came from miscommunication around the Shopify billing process, not from an unwillingness to help. We take responsibility for this and are improving our support and refund handling to prevent similar situations. Thank you for your patience while this was sorted out. EComposer Team
Creates a lot of bloat. Don't recommend it. Not a perfect page builder.
Hi there, I'm Anna from EComposer Team. I hope you are doing well :) Thank you for taking the time to share your thoughts. We’re truly sorry to hear that EComposer didn’t meet your expectations. At EComposer, we always focus on the actual experience users have with our app, how easy it is to build pages, how stable everything runs, and how quickly our support team can help when something doesn’t feel right. Your feedback about the layout structure is very helpful, and we have shared it directly with our developer team. To explain a bit more, our developer team has already built a newer Flexbox-based system (sent you the preview via our chat support). We haven’t released it widely yet because we want to make sure the update is safe and smooth for every store. Even though the issues you reported earlier were resolved, we understand that your overall experience still wasn’t positive, and we truly appreciate you taking the time to tell us. If you’re open to it, we would be happy to review your store setup and find out what felt heavy or inconvenient on your side. Every bit of feedback helps us improve the app for all merchants. Thank you again, Anna - The EComposer Team
Lädt nicht. Stürzt ständig ab.
Hi there, Mia here from EComposer support team. I am so sorry to hear about your experience. We noticed you mentioned that the app is crashing repeatedly. I’ve checked your account and tested multiple pages in both the editor and the live view, and everything appears to be working normally on our end. Could you please give us a chance to look into this further? If you can share a screenshot or a short video of the issue, we’ll be able to investigate and help resolve it as quickly as possible. Looking forward to hearing from you soon!
We installed this app over a year ago and never actively used it. Unbeknownst to us, it was interfering with our checkout process causing customers to be redirected to the homepage instead of completing their purchase. We only discovered the issue after months of lost conversions and confusion. There were no warnings, no visible errors, and no indication that the app was still injecting code or affecting the storefront. This kind of silent interference is unacceptable. If you’re a merchant, check your theme and test your checkout thoroughly in incognito mode as this was never a problem with our existing cookies. If you’re the developer, please build in better safeguards and clearer documentation about what your app does in the background.
Hi there, I'm Anna from EComposer Team. We have got your 1-star review for the app. We are truly sorry to hear about your experience and appreciate you taking the time to share this feedback. However, we’d like to clarify that EComposer cannot interfere with the checkout process in any way. Due to Shopify’s strict platform restrictions, no third-party page builder app, including ours, has access or control over the checkout page or its behavior. In your case, we also noticed that after installing the app, no pages were created or published through EComposer, which means our app didn’t inject any active content or code into your storefront. Once uninstalled, all EComposer assets are automatically removed as well. It’s possible that another script, theme customization, or third-party app may have been responsible for the issue you experienced. If you’d like, we can help review your storefront setup to ensure everything is clean and running smoothly. Again, we sincerely apologize for the confusion and inconvenience, and we truly value your feedback as it helps us improve communication and transparency. Best Regards, The EComposer Team
App Is not Working, Please check and resolve the issue. its showing "ecomposer.app refused to connect."
I kept reporting for this again and again. They have kept a watermark and I saw no code on my Shopify for the same and have also reported to support and the support didn't support me properly so I had to post this. Not trustworthy
Die App ist leider sehr unübersichtlich und wurde daher von uns wieder deinstalliert. Dabei haben wir exakt die Anweisungen zur Deinstallation befolgt und es bleibt dennoch Code in und verschiedene Dateien zurück. Was zu Problemen im Frontend führt. Der Support liest unsere Nachrichten offensichtlich nicht vollständig oder ist nicht in der Lage korrekte und ausführliche Antworten zu geben. Alles in Allem eine wirklich schlechte Erfahrung mit der App.
non e possibile associare un prodotto è a caso
Hello, I'm Maria, the Customer Success Manager from the EComposer app. First of all, I am sincerely sorry for any issue encountered. Since we didn't really understand your mentioned issue, we hope to hear more info from your. We’re still waiting for you to reinstall the app so we can assist you better. Additionally, we’d be happy to help you explore the app’s advanced features so you can make the most of its capabilities. Looking forward to your response! Best regards, Maria
Man ändert 3 Wörter auf 2 Seiten und soll dafür DAUERHAFT 19 EUR im Monat bezahlen. Ich such mir eine Alternative. Kann nur jedem von dieser App abraten.
Hi there, This is this is Maria - Customer success manager at EComposer. I'm so sorry to hear your experience regarding the app plan. it seems that you had been using the theme partner plan before and it was available for six months only. But no worries, we are happy to assist regarding the app plan. Kindly check our email for further help. Thank you so much, Maria
Amazing support, quick and good
Please do not install this app. This app injected code that ruined our site, after installing it nothing was working...NOTHING! Our menu is gone, products not displaying, the shop is not working, same with menus, footer. Every hour the site is down cost us money. Now we don't know what to do to go back and have the site functioning again. We will need to spend money with a developer to get the site back. Apps like this shouldn't be even allowed, the damage caused is considerable, there's no easy way back to recover what you have built. Even the support doesn't know what happened and how to fix it.
Hi there, I'm Maria, the Customer Support Manager for the EComposer app. I would like to send you the deepest sorry for your experience. After thoroughly investigating the issue, we found that there was a conflict between EComposer Page Builder and the Locksmith app. And the issue has been fixed within few hours. It's important to note that Locksmith has a notice on their site indicating that their app is not compatible with page builder apps (so every other page builder can get the same issue). We did make it compatible from our end previously, maybe Locksmith had some updates recently so that cause the issue. I believe everything is fine now on your site. Once again, we're truly sorry for the inconvenience, and we appreciate your understanding. Hope you can give EComposer another try & let us assist you achieve your goal. Best regards, Maria
It pains me to do this but unfortunately I have to revise my review as they basically cost me everything and my entire store is shot because of their actions. Be aware that if you have to deactivate your store for any period of time, they will delete all of your templates and data after 30 days. This is what happened to me and it resulted in my entire business going under. Templates gone that I spent hundreds of hours creating and perfecting and even writing custom code for. It's just not a professional way to manage a service if you're charging the amount you are per month. I cannot recommend this app as they hold your data for ransom essentially and that's not fair to the user. This is not a good experience and it has cost me everything and a lot of wasted time and turmoil. They also will only email you the warning of deleted data about 1 day before they delete it which is malicious.
Hi there, This is Maria, Customer Support Manager at EComposer. First of all, I would like to send you my deepest apologies for your experience with us. About your pages created in EComposer, we will remove all data after 30days of uninstallation to ensure user data privacy. An email will be sent to the user right after uninstalling the app to notify them about data removal. But in your case, you actually deactivated your store, and your pages were deleted from EComposer. We tried to restore everything for you, and I hope they are all good now. We will also update our logic to keep customer pages after the store is deactivated so that you can come back anytime. I hope we have more chances to assist you better in the future. Thank you for still being with us. Best regards, Maria
Thought I had found a godsend as I believe shopify's standard website editing tools to be pretty clunky and boring. Unfortunately after a few days of use the edits i made on the app were not reflecting on the published web page. I reached out to customer support for help, and was told the problem had been fixed. The problem had most definitely not been fixed, which i relayed back to the customer support agent i was dealing with. This happened three more times. Finally i got an email back that had fixed my problem. Guess how. They deleted half of the contents of my page which i had spent hours adding. Voila! That'll do it! Absolutely criminal that these people are paid to work in the CS industry
Hi there, I am Maria - Customer Support Manager from EComposer app. I’m sorry to hear about your recent experience with our app and that our staff didn’t meet the level of service we strive for. In your case, I found that all you wanted when you contacted our support team was to reduce the height of the section. But it seems that the conversation was not smooth and our staff did not really understand your question right. I have to say sorry about that! Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Related to your concerns, I want to clarify somethings here a bit: The height of the section completely depends on the height of the content inside, to reduce the height of the section, we need to arrange and optimize the content inside. We followed up via email so that our team could better assist you in detail. I hope you understand and continue to support us. Best regards, Maria
Not recommended. Makes the page very slow to load, which is not optimal for SEO. When I was about to remove the app, the page broke so that support had to spend a few hours fixing it. :(
Hi there, This is Maria, Customer Account Manager at EComposer. I truly apologise for your experience with our app. Regarding the speed of your pages, you may use heavy elements such as image sliders, and when a page has many heady elements, it can result in slower loading. But now worries, this can totally be an alternative solution. Second, regarding the restore homepage issue, it cannot be restored to your default home since you deleted the backup version and duplicated your theme. Our technical team resolved it immediately, and I hope everything is back to normal now. Kindly give us another chance to assist you better. We have sent follow-up emails and hope to have you back with us soon. Best, Maria Best regards, Maria
Too many glitches happened. Not easy to use. And the drag and drop function is awful. Tried using their support team, who couldn't help at all. And every time I had to start with a new support person from the start, for the same issue
Hi there, This is Maria, Customer Support Manager at EComposer. Thank you so much for your feedback & I would like to send you my deepest apologies for your experience with us. There're a couple of issues that I've seen on your chats with our support agents. We tried our best to reproduce them from our end but have not succeeded yet. We really hope for your help so that we can detect the causes directly on your devices/browsers. Follow up emails were sent to you, kindly give us a another chance to assist you better. Thank you so much, Maria
It was a good app before you pay for the plan, It just keeps on getting worst and worst with the customer service.
Hi there, I am Maria - Customer Support Manager from EComposer app. I’m sorry to hear about your recent experience with our app and that our staff didn’t meet the level of service we strive for. I found that you wanted to add the readmore button and reduce the height of the testimonial content so it looks better. But it seems that the conversation was not smooth and our staff did not really understand your requirements. I have to say sorry about that! Please know that we will be addressing this review with the team so they can learn from it and do better in the future. We did send another email to guide you through the detailed resolution; kindly follow up with us on it. Again, I apologize for any inconvenience this caused you! Best regards, Maria
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