EComposer Landing Page Builder

Hi there, I'm Anna from EComposer Team. I hope you are doing well :) Thank you for taking the time to share your thoughts. We’re truly sorry to hear that EComposer didn’t meet your expectations. At EComposer, we always focus on the actual experience users have with our app, how easy it is to build pages, how stable everything runs, and how quickly our support team can help when something doesn’t feel right. Your feedback about the layout structure is very helpful, and we have shared it directly with our developer team. To explain a bit more, our developer team has already built a newer Flexbox-based system (sent you the preview via our chat support). We haven’t released it widely yet because we want to make sure the update is safe and smooth for every store. Even though the issues you reported earlier were resolved, we understand that your overall experience still wasn’t positive, and we truly appreciate you taking the time to tell us. If you’re open to it, we would be happy to review your store setup and find out what felt heavy or inconvenient on your side. Every bit of feedback helps us improve the app for all merchants. Thank you again, Anna - The EComposer Team

Hi there, Mia here from EComposer support team. I am so sorry to hear about your experience. We noticed you mentioned that the app is crashing repeatedly. I’ve checked your account and tested multiple pages in both the editor and the live view, and everything appears to be working normally on our end. Could you please give us a chance to look into this further? If you can share a screenshot or a short video of the issue, we’ll be able to investigate and help resolve it as quickly as possible. Looking forward to hearing from you soon!

Hi there, I'm Anna from the EComposer App Support Team. Thank you for your feedback, and we’re truly sorry to hear about your experience. We checked again and did not find any support request or chat from you, so unfortunately we didn’t have the chance to assist in time. Regarding the issue, the app cannot delete rows on its own. In most cases, this happens when the user is focusing on a specific row or element and accidentally presses the Delete key on the keyboard. And in case something is removed by mistake, EComposer does provide Undo/Redo buttons on the top-right of the page editor, which allow you to instantly revert recent changes. We truly want to understand what happened on your side. Could you please try reproducing the issue once more and share details with us? Our team is more than happy to investigate and help solve it completely. Thank you again for your time, and we hope to support you better moving forward. Best Regards, Anna

Hi there, I'm Anna from EComposer Team. We have got your 1-star review for the app. We are truly sorry to hear about your experience and appreciate you taking the time to share this feedback. However, we’d like to clarify that EComposer cannot interfere with the checkout process in any way. Due to Shopify’s strict platform restrictions, no third-party page builder app, including ours, has access or control over the checkout page or its behavior. In your case, we also noticed that after installing the app, no pages were created or published through EComposer, which means our app didn’t inject any active content or code into your storefront. Once uninstalled, all EComposer assets are automatically removed as well. It’s possible that another script, theme customization, or third-party app may have been responsible for the issue you experienced. If you’d like, we can help review your storefront setup to ensure everything is clean and running smoothly. Again, we sincerely apologize for the confusion and inconvenience, and we truly value your feedback as it helps us improve communication and transparency. Best Regards, The EComposer Team

Hi there, This is Anna from EComposer Team. I am really sorry to hear that you had such a frustrating experience. We checked your case and saw that your page hasn’t been published yet, so we’d love to understand more about what made you feel the pages were slow. Could you please share a bit more detail about this? Also, regarding your comment about support, our team did respond to your message about translation and shared the full instructions, but it seems the conversation may have stopped there. If anything in our reply was unclear or if you needed more help, please let us know so we can improve Your feedback is extremely valuable, and we’d really appreciate another chance to assist you. Hope to hear from you soon! Best regards, Anna EComposer Team

Hi there, This is Maria - Customer Support Manager from EComposer. I've checked your chat with our team & we’re truly sorry to hear that you encountered difficulties while publishing your page and that your previous content was not retrievable as expected when reopening the editor. We understand how frustrating that can be, and we sincerely apologize for the inconvenience this caused. In fact, EComposer currently offers several options to help users save their work and avoid data loss — including Export Current Layout, Auto Save with the Revision tab, Save to Histories, and Save to My Template. We will double test your case & make sure they're working properly. We noticed that you're currently building a landing page, and it appears that it’s still incomplete. Our team would be more than happy to assist you with both technical support and UX/UI advice to help you get the most out of EComposer. I hope to talk to you more — we’d truly appreciate the chance to support you further and hopefully turn your experience around. Best regards, Maria

Hello, I'm Maria, the Customer Success Manager from the EComposer app. First of all, I am sincerely sorry for any issue encountered. Since we didn't really understand your mentioned issue, we hope to hear more info from your. We’re still waiting for you to reinstall the app so we can assist you better. Additionally, we’d be happy to help you explore the app’s advanced features so you can make the most of its capabilities. Looking forward to your response! Best regards, Maria

Hi there, This is this is Maria - Customer success manager at EComposer. I'm so sorry to hear your experience regarding the app plan. it seems that you had been using the theme partner plan before and it was available for six months only. But no worries, we are happy to assist regarding the app plan. Kindly check our email for further help. Thank you so much, Maria

Hi there, I'm Maria, the Customer Support Manager for the EComposer app. I would like to send you the deepest sorry for your experience. After thoroughly investigating the issue, we found that there was a conflict between EComposer Page Builder and the Locksmith app. And the issue has been fixed within few hours. It's important to note that Locksmith has a notice on their site indicating that their app is not compatible with page builder apps (so every other page builder can get the same issue). We did make it compatible from our end previously, maybe Locksmith had some updates recently so that cause the issue. I believe everything is fine now on your site. Once again, we're truly sorry for the inconvenience, and we appreciate your understanding. Hope you can give EComposer another try & let us assist you achieve your goal. Best regards, Maria

Hi there, I am Maria Customer support manager from EComposer team. On behalf of the support team I sincerely apologize for the inconvenience you’ve experienced with the EComposer app. We understand how frustrating it must be to see your site’s layout disrupted, especially when it impacts the professional appearance of your online store. Regarding the issue you mentioned: When importing a page if you select "Global typography, colors" option, it applies the styles across the entire site, which may have caused the changes to your fonts. You had better select the "Sections data" option when importing data. We had reset the form settings for you and also send follow up email with more details to assist your case better. Kindly help me check it and allow to keep supporting you. I hope you give EComposer a second chance. Thank you so much, Best regards, Maria

Hi there, This is Maria, Customer Support Manager at EComposer. First of all, I would like to send you my deepest apologies for your experience with us. About your pages created in EComposer, we will remove all data after 30days of uninstallation to ensure user data privacy. An email will be sent to the user right after uninstalling the app to notify them about data removal. But in your case, you actually deactivated your store, and your pages were deleted from EComposer. We tried to restore everything for you, and I hope they are all good now. We will also update our logic to keep customer pages after the store is deactivated so that you can come back anytime. I hope we have more chances to assist you better in the future. Thank you for still being with us. Best regards, Maria

Hi there, I am Maria - Customer Support Manager from EComposer app. I’m sorry to hear about your recent experience with our app and that our staff didn’t meet the level of service we strive for. In your case, I found that all you wanted when you contacted our support team was to reduce the height of the section. But it seems that the conversation was not smooth and our staff did not really understand your question right. I have to say sorry about that! Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Related to your concerns, I want to clarify somethings here a bit: The height of the section completely depends on the height of the content inside, to reduce the height of the section, we need to arrange and optimize the content inside. We followed up via email so that our team could better assist you in detail. I hope you understand and continue to support us. Best regards, Maria

Hi there, This is Maria, Customer Support Manager at EComposer. Thank you so much for your feedback & I would like to send you my deepest apologies for your experience with us. There're a couple of issues that I've seen on your chats with our support agents. We tried our best to reproduce them from our end but have not succeeded yet. We really hope for your help so that we can detect the causes directly on your devices/browsers. Follow up emails were sent to you, kindly give us a another chance to assist you better. Thank you so much, Maria

Hi there, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. First, we want to clarify that EComposer strictly follows Shopify’s policies. We do not and cannot leave reviews on behalf of merchants. In many cases, someone from your team who previously interacted with our support may have genuinely been satisfied at that moment and decided to leave a 5-star review. That does not mean we deceive or manipulate customers in any way. Regarding your comments about “terrible UI, constant crashes, lagging, and updates breaking previous work” — we would really appreciate the chance to investigate this further. With tens of thousands of active merchants using EComposer daily, it would be impossible for us to operate if such issues occurred widely. If you can share more details or grant us temporary access, our technical team will thoroughly check everything to identify the root cause. We also noticed that your current website is built entirely with EComposer, and it actually looks great — which makes us believe there may be specific issues on your store setup that we can help resolve. Once again, we apologize for any frustration caused. Our goal has always been to provide the best possible product and 24/7 support service. If you’re open to it, we’d be grateful for the opportunity to assist you and improve your experience. Best regards, EComposer Team

Hi there, I am Maria - Customer Support Manager from EComposer app. I’m sorry to hear about your recent experience with our app and that our staff didn’t meet the level of service we strive for. I found that you wanted to add the readmore button and reduce the height of the testimonial content so it looks better. But it seems that the conversation was not smooth and our staff did not really understand your requirements. I have to say sorry about that! Please know that we will be addressing this review with the team so they can learn from it and do better in the future. We did send another email to guide you through the detailed resolution; kindly follow up with us on it. Again, I apologize for any inconvenience this caused you! Best regards, Maria