EComposer Landing Page Builder
EComposer Landing Page Builder - Drag and Drop Page Builder
Rating
5.0
feedback
4,228
chart
#108
All reviews
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Aug. 14, 2024
I am dissatisfied with the eComposer app. From the moment it was installed, it completely disrupted the layout of our Shopify site by changing the default fonts, despite the settings being correctly configured in our theme. The font that is supposed to display for regular text is Lora, but Playfair Display appears instead. This issue is unacceptable for a professional online store. The customer support tried to help, but it was useless. I strongly discourage anyone from using this app if they want to maintain a functional and professional Shopify site. It is a waste of time and energy, and it negatively impacts the user experience for our customers (the typography imposed by the theme is not pleasant to the eye and drives potential customers away from our store). Very disappointed.
Hi there, I am Maria Customer support manager from EComposer team. On behalf of the support team I sincerely apologize for the inconvenience you’ve experienced with the EComposer app. We understand how frustrating it must be to see your site’s layout disrupted, especially when it impacts the professional appearance of your online store. Regarding the issue you mentioned: When importing a page if you select "Global typography, colors" option, it applies the styles across the entire site, which may have caused the changes to your fonts. You had better select the "Sections data" option when importing data. We had reset the form settings for you and also send follow up email with more details to assist your case better. Kindly help me check it and allow to keep supporting you. I hope you give EComposer a second chance. Thank you so much, Best regards, Maria
April 3, 2024
Very bad product and poor assistance crunch my chrome 5 times they ask acces to account and they don t investigate only ask to clear cach dont satisfy. and i deletete it
Hi there, This is Anna from EComposer support. I am truly sorry for your experience with our app. Regarding it, we haven't been notified of the same issue ever on other users, and from our end, the app works normally. That's why we really need your help to allow us to check it further on your computer. The technical team has diagnosed that you might have installed too many extensions on your browsers, which makes it heavy to load. I am sending follow up email to you so that we can have another chance to figure this out together. Hope to hear back from you soon! Best regards, Anna
Feb. 16, 2024
While the staff are quick to respond and do their best to try and address issues. I am have so many glitches lately from: - Blog not taking my formatting and just leaving everything the same size and font. - A custom page constantly dropping content from a second. I have recreated at least a dozen times now and it keeps disappearing. It's so frustrating and I have wasted so much time redoing the same damn thing, over and over again.
Hi there, This is Maria, Customer Success Manager at EComposer. Thank you for your feedback. First, I truly apologize for your experience with the app. We did send you follow-up emails to help double-check the issues and sort them out as soon as possible. Hope for your cooperation so that we can assist you in time. Best regards, Maria
Oct. 11, 2023
Misleading to say that on the Free plan you can publish '3 Live Pages' with 'All Elements' - when in truth simple things like custom fonts are a paid feature. I only found out after investing time learning the UI and feel it's been a waste of time.
Hi there, This is Anna, Customer Support Manager at EComposer. Firstly, I am really sorry for the experience you've gone through. To make it clear, we allow all Google fonts on Free plan and Custom font on any paid plan. This is clearly stated in our pricing table here: https://ecomposer.io/pages/pricing I can relate to your feeling that you may just want to have a couple of pages with custom fonts and not ready to pay. We will consider to open Custom font in free plan in the near time. Once again, I hope you can give it a try and we're happy to help if the feature is really crucial for you. Our team reached you via email, kindly check it so that we can assist you better. Best regards, Anna