EComposer Landing Page Builder
EComposer Landing Page Builder - Drag and Drop Page Builder
Rating
4.9
feedback
3,274
chart
#125
All reviews
May 13, 2024
poor experience so far. contacted customer service 1st and did not recieve a response of any use. then 8 days later after waiting for a response i reached out again but it wasn't helpful at all. I am led to believe that you cannot use ecomposer for lead generation as apparently you cant use a shopify form or tag the form in anyway to know where the sign ups came from - incredibly disappointed especially after 8+ days of patience.
Hi there, This is Anna - Customer Success Manager at EComposer. First of all, I am truly sorry for your experience with us. I totally understand your frustration in this case. After reviewing your chats with our support agent, unfortunately, we can't find your initial issue report - this is the problem with the chat tool, and we're working with them to sort it out. Again I am sorry for any delay on our response. Regarding the issue you mentioned: You want to tag contacts collected via the form. This actually could be done using unique labels & our team has reached out to guide you how to do it shortly. I hope you can give us another chance to assist your page building journey. Looking for your response soon. Best regards, Anna
Feb. 8, 2024
The app hasn't been the most intuitive to use. Customer service when I had an issue was ok, if not always the most clear. Templates are great and when you're in the template editor to actually drop in your content and make your copy edits, it's pretty easy to use, but getting the template connected to your Shopify page isn't the most intuitive process. That could also be because my store has a custom theme that I didn't build, so take that with a grain of salt.
Feb. 5, 2024
He is expert on what he does. The app needs more functionality. Like the icon options. Options to change the style as well not just the coloirs.
Feb. 2, 2024
The support is quick to respond and very helpful. Jade helped with theme issues as well. Very Smooth Experience
Jan. 23, 2024
The support is very quick and helpful, very friendly! Jimmy responded immediately. Thank you.
Nov. 14, 2023
I am updating my rating to 4-star from 2. Here is why: Previously I was unhappy about the experience I got from this app and made my review 2-star. However I didn't quit using it since its features were quite well. After then the executives and customer support team had contacted with me and supported me to create my own landing pages with ease. Anytime I face with an issue (and it is couple of times per day) they helped me, solved my issue and showed how to do it later. They were quite positive and helpful. The technical features are already good, but one should know the limitations. Thus I created couple of pages, tested and published them. I highly recommend using this app. And now, why it isn't 5-star? Well, I need more time to rate it again. 5-star means perfect, and I really need to know if it is so. --- my old rating was 2-star -- Quite a challenging experience for me. 1. The templates are impressive. 2. User-friendly interface with full control over details. 3. Caution! The undo feature is disabled once you save, costing me two hours of work. 4. All visuals are copyrighted, which I learned the hard way. Using your own images significantly delays publishing. 5. Some images are labeled "preview only," which actually applies to all images, even background gradients. Essentially, you're working with a blank canvas. 6. The preview looks great, but issues arise only after publishing. Don't trust it. 7. Customer service is hit or miss, and not particularly eager to resolve issues. I'd honestly rate it a 1, but given that many 5 and 1-star reviews seem fake, I'm giving it a 2 for authenticity.
Hi there, This is Rainy, Customer Success Manager at EComposer. Thank you for your insightful feedback & I am truly sorry for your experience. I would love to clarify some points as follows: 3. The undo/redo is disabled after you publish your page to optimize the editor efficiency and speed. We design the Revision history function so you can just go there and revert your old version if you want. So it is the alternative for undo/redo. 4 + 5 + 6. All of these issues are related to images in our templates that are not able to be used in your live site. We've updated this, which allows you to use almost images from prebuilt templates except related product images, which you normally need to change to yours. 7. Customer support is delaying a bit at the time you reached out. We're aware of this issue and is putting more people at that shift to make sure users no need to wait. I am really sorry for your past experience and thank you again for staying with us. I hope you will have better experience from now. Best regards, Rainy
Sept. 20, 2023
I am very happy with the service I have gotten from the team so far. Jade, Jennie, and Anna have been very responsive to my many, many, many questions. Of course, I do wish that more of what you need any page builder for was built into Shopify. But since it isn't, having a page builder like this gives you a lot of flexibility. There is certainly a learning curve and some things it can't do (like put metafields into a table). So you have to either use another app or take a little time to code your own. I also wish there were more tokens/conditionals in the app admin menu to put some logic into your pages, so you don't have to build so many duplicates just to change something like sub collections. I looked at a few other page builders before deciding on EComposer. This is by far the most robust one I have seen.
Aug. 29, 2023
Really great app if you want to create microsites on your shopify website, it can fill in the gaps of Shopify's own page builder, which falls flat to be honest. A bit limited capabilities, but the incredible support makes up for it, they really are there 24/7 to help.
Aug. 28, 2023
I just started using the app today. I had tried using unbounce - but it was just too complicated. So far - this has been pretty intuitive and the support from Maria and Jimmy this evening helped. I'll review again after I get things up and running!
Aug. 15, 2023
The support staff responded quickly.Thank you for kindly support. It would be nice to have more customizable display of lightbox content.
Aug. 11, 2023
Easy to use page layouts. Responsive customer service when facing troubles. However, could be difficult to change box heights to make them aligned.
Aug. 9, 2023
Overall the app and support team are great. As with any landing page builder there are quirks to using it. There is definitely a learning curve for figuring out where all of the settings are located. But compared to others I have used, it works more reliably overall. There are still some annoyances, such as it being impossible to select certain elements by clicking inside of them due to their menu overlapping with the menu of other elements instead of displaying the element menu of the one I clicked. The workaround is to use the navigator view to find the element and select it to edit from that view. Not a huge deal and not atypical of drag and drop editors, but annoying nevertheless. The more frustrating thing I ran into was being told that my landing page exceeded Shopify's built-in template limit AFTER building it and going to publish it, without any indication as to which components were making the landing page too large. I asked support and they suggested removing svgs. I did this and then I was able to publish the landing page. Great that the problem was solved in this case, but it was still quite frustrating having no idea what was making the page too large, and I jumped through many hoops ahead of support's suggestion such as deleting multiple sections and it still wasn't working. And I suspect I will run into this issue again in the future and they need to somehow show you which sections generate the most code to avoid this problem in the first place. Maybe they could show you a running estimate of how large the template file will be as you are building it or something along those lines. I like the individual control over desktop, tablet, and mobile views, including showing and hiding individual elements or changing the specific padding or margins, animations, etc. for each version of the site. Support is for the most part pretty responsive and goes out of their way to make the changes requested or show screen recordings describing what I need to do. This level of support is not typical and is much appreciated. However I did run into one issue where they assured me that the theme helper could not have affected the rest of my theme when it provably did. So be careful when you first enable the app and the accompanying theme helper. It broke our product pages on mobile. However, their team was willing to help debug this once I showed them it was in fact an issue. I was able to resolve it before they could though in this case. All these caveats aside, the templates and elements look and work great, and they load fast. Support is responsive and helpful (Jennie is the best!). And the price is more reasonable than the competitors.
July 27, 2023
It is still in the testing phase, but I believe it is lighter and easier to use compared to other editors. Additionally, the customer support is very efficient and greatly appreciated. Andy is kind.