All reviews

Rating Breakdown

  • 5
    97% (4,574 ratings)
  • 4
    2% (91 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (13 ratings)
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5 / 5 Share

May 3, 2024

good and quick customer support

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

this app is wonderful. it helps me a lot and saves time building my website. easy to use and quick support @Anna helps me alot to fix the things I was stuck on.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2024

So far so good, I'm only starting out and I'm using the free plan. The customer service rep ANNA was very helpful, patient, and nice! I was very confused on how the app worked and what the difference was between a Blog post" and a "Blog post template" - she sent me instructions on how to create a blog post and a video showing each step, it was very helpful! As soon as I'm experienced with the app I will add another review. Thank you Anna!!

Using app

4 months

Total reviews

7

Average rating

4.9

5 / 5 Share

May 2, 2024

Ecomposer is a great tool easy to use with many templates. Support team is awesome, very quick to respond and super helpful. Definitely recommend !!

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2024

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2024

This is an excellent page builder. Note that they do not have complete website templates and you'll have to build each page individually, but the builder is so easy to use and extremely intuitive. The biggest pro is the support team. They are absolutely incredible, available around the clock, quick responses and solve any problem like its magic. Jade from the support team has been an incredible resource, sometimes even going in to the builder to do or fix things for me, which has been a great help. 10/10.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2024

Great Product and a super fast and knowledgeable support team.

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2024

Very easy to use app with in-app chat support that replies you within a minute

Using app

About 2 months

Total reviews

11

Average rating

5.0

5 / 5 Share

May 2, 2024

Jade

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2024

This app is packed with so many features that you won't need to shop around for any other page builder app. The customer service is outstandingly fast and efficient. I've reached out for help a couple of times and Andy was swift to assist me ensuring that all issues were resolved promptly.

Store

My Store

Using app

About 2 months

5 / 5 Share

May 2, 2024

Andy was Great

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2024

Great App, been using now for a few months and so far doing everything I need and I have has no issues.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2024

It can be a challenging app to use at times but it provides a much needed service for customization. Support is very responsive and helps out every time. Elise and Olivia have been primarily helping out and are very patient and kind.

Using app

About 1 year

Total reviews

8

Average rating

4.4

5 / 5 Share

May 1, 2024

Olivia was so helpful

Store

My Store

Using app

About 2 months

5 / 5 Share

May 1, 2024

just download ecomposer builder looks easy and friendly and i'm giving 5 stars, on top of that they have very good and nice team like Susan who i was chatting to

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2024

thx you a lot you have the best support thx lily

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2024

Lily did a great job resolving my issue in no time at all! Great and instant customer support

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2024

Application intuitive et support réactif! Merci a Andy qui travaille un 1er Mai

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2024

I am a fairly new customer and the first time support was needed, Olivia from support was extremely helpful! Incredibly efficient (probably quickest resolution I've ever received for similar issues on other apps). Look forward to continuing using this app knowing support is so quick and helpful

Using app

About 1 hour

Total reviews

2

Average rating

5.0

4 / 5 Share

May 13, 2024

poor experience so far. contacted customer service 1st and did not recieve a response of any use. then 8 days later after waiting for a response i reached out again but it wasn't helpful at all. I am led to believe that you cannot use ecomposer for lead generation as apparently you cant use a shopify form or tag the form in anyway to know where the sign ups came from - incredibly disappointed especially after 8+ days of patience.

Using app

11 days

Total reviews

18

Average rating

4.3

Developer Reply

Hi there, This is Anna - Customer Success Manager at EComposer. First of all, I am truly sorry for your experience with us. I totally understand your frustration in this case. After reviewing your chats with our support agent, unfortunately, we can't find your initial issue report - this is the problem with the chat tool, and we're working with them to sort it out. Again I am sorry for any delay on our response. Regarding the issue you mentioned: You want to tag contacts collected via the form. This actually could be done using unique labels & our team has reached out to guide you how to do it shortly. I hope you can give us another chance to assist your page building journey. Looking for your response soon. Best regards, Anna