All reviews

Rating Breakdown

  • 5
    97% (3,170 ratings)
  • 4
    2% (68 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (18 ratings)

Reviews with Text

  • 97% (3,163)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 17, 2024

Andy is the best person for the E-composer. I appreciate it he is a great person.

Store

My Store

Using app

About 16 hours

5 / 5 Share

Aug. 17, 2024

Excellent Service, Extremely helpful! Eric is a wizard.

Store

My Store

Using app

About 3 hours

5 / 5 Share

Aug. 17, 2024

Its a good product but the 24/7 support is what makes this app worth the $$. I was able to do some of the items I was hoping for but still working out a few of the others. Jade was well knowledgeable about what the app does and doesn't do, which saves me a lot of time. Better to pay the few extra bucks now to save the time, because you can't buy that time back later. Also came back later and took advantage of the Buy a partner theme and get 6 months free deal, then Lily was able to get us setup with the promo upgrade quickly.

Store

7OH+

Using app

12 days

Total reviews

7

Average rating

4.9

5 / 5 Share

Aug. 16, 2024

Customer service was very good and quickly answered the questions I had.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2024

This is worth your money! Great service. The team is always wanted to help you. As a webdeveloper I want to try new things, and they are were welcome to help you with it. Andrew helped me a lot. I have asked him about a third party plugin to customize some elements. At first I tought well I don't think they can help me because it is a third party plug-in. Andrew came with a solution, I was very much suprised! Thanks a lot!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2024

Ecomposer is the best theme builder for shopify. Andrew the support is really helping me whenever i have problem . Thank you!

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 16, 2024

Excellent application to build pages templates for the shopify,and good customer service.

Store

Velonae

Using app

About 1 month

Total reviews

1

Average rating

5.0

3 / 5 Share

Aug. 15, 2024

The app its self is pretty frustrating to use. Its not very intuitive, its more techy and takes alot of frustrating time to execute very simple things. It could be designed better. Thank god for their amazing support though, small things i was able to get assistance with Eric was very helpful and made the tweeks i needed to complete my project.

Using app

Almost 2 years

Total reviews

3

Average rating

4.3

Developer Reply

Hi Shaundra, This is Anna, Customer Success Manager at EComposer. I hope you're doing well. First of all, I am truly sorry for your experience which I understand that does not meet your expectations. If possible, I hope you could take a few minutes to share us more about your feedback about the app so we can improve it and we will be very grateful to you. Again, I am sorry for what happened. I hope for your kind understanding and giving us more space to get better. Warm Regards, Anna

5 / 5 Share

Aug. 15, 2024

Great customers service always here to help

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2024

Anna helped me with super fast support!

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 14, 2024

Great Customer support from anna! she helped me so much with configuration!!

Using app

27 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 14, 2024

Eric is so fast and helpful. I am really impressed by his service. Like wow, incredible.

Using app

1 day

Total reviews

3

Average rating

4.7

5 / 5 Share

Aug. 14, 2024

thanks eric

Store

HyPrim

Using app

About 16 hours

Total reviews

4

Average rating

4.0

5 / 5 Share

Aug. 14, 2024

thanks

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 14, 2024

Support rapide et réactif (Eric). Très appréciable, merci!

Using app

2 days

Total reviews

13

Average rating

5.0

1 / 5 Share

Nov. 1, 2024

I am dissatisfied with the eComposer app. From the moment it was installed, it completely disrupted the layout of our Shopify site by changing the default fonts, despite the settings being correctly configured in our theme. The font that is supposed to display for regular text is Lora, but Playfair Display appears instead. This issue is unacceptable for a professional online store. The customer support tried to help, but it was useless. I strongly discourage anyone from using this app if they want to maintain a functional and professional Shopify site. It is a waste of time and energy, and it negatively impacts the user experience for our customers (the typography imposed by the theme is not pleasant to the eye and drives potential customers away from our store). Very disappointed.

Using app

3 months

Total reviews

7

Average rating

3.3

Developer Reply

Hi there, I am Maria Customer support manager from EComposer team. On behalf of the support team I sincerely apologize for the inconvenience you’ve experienced with the EComposer app. We understand how frustrating it must be to see your site’s layout disrupted, especially when it impacts the professional appearance of your online store. Regarding the issue you mentioned: When importing a page if you select "Global typography, colors" option, it applies the styles across the entire site, which may have caused the changes to your fonts. You had better select the "Sections data" option when importing data. We had reset the form settings for you and also send follow up email with more details to assist your case better. Kindly help me check it and allow to keep supporting you. I hope you give EComposer a second chance. Thank you so much, Best regards, Maria

5 / 5 Share

Aug. 14, 2024

Andy from support was excellent! thanks Andy

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

Anna was amazing. Super fast and super helpful. Service is easy. Low learning curve. Lot's of lightning fast support.

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

I highly recommend this app not only for the ease of use and scalability but also for the highly professional customer service.Jade was able to handle my request in a timely manner and solve the problem perfectly. Very great work.

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

I was working on a custom Coming soon page, which is also known as password page. I reached support for some inquiries, and to be truly honest, this is by far the best customer support I have ever seen. Jade was the person behind all the magic. She helped me fix all my issues in matters of seconds. I highly recommend using Ecomposer. I tried using other platforms but this one is by far the best and easiest to use! Keep going and thank you Jade :)

Using app

About 1 hour

Total reviews

2

Average rating

5.0