All reviews

Rating Breakdown

  • 5
    97% (3,170 ratings)
  • 4
    2% (68 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (18 ratings)

Reviews with Text

  • 97% (3,163)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 8, 2024

Didn't expect this app to be so helpful, pleasantly surprised. I got stuck on something and had very helpful advice from their team - thanks Olivia.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2024

I am used to using Wordpress until switching to Shopify and this is what i have been wanting; a drag and drop page builder just like how i'm used to.

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 8, 2024

The service is very good and useful, especially Jade. She is very enthusiastic and responds promptly!! Could you please develop the Chinese language in the future? Thank you

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2024

Easier for making a page in Shopify, This app help me a lot. The support guy Andy help me to fix my Problem in Real time.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

Wir können die App nur weiterempfehlen. Andy aus dem Dev-Team hat uns innerhalb von nicht einmal einem Tag geholfen. Unser Webdesigner hatte die Anfrage einfach im Chatfenster über unser Dashboard gestellt und nach ein paar Minuten hat Caroline unser Problem direkt an das development team weitergeleitet, worauf Andy umgehend das Problem gefixt hat. sogar an einem Samstag. Wir sind super zufrieden.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

professional APP and support team

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2024

Great functionality and really helpful, fast support team!

Using app

About 1 month

Total reviews

3

Average rating

2.3

5 / 5 Share

July 5, 2024

Amazing support

Using app

7 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 4, 2024

Thought I had found a godsend as I believe shopify's standard website editing tools to be pretty clunky and boring. Unfortunately after a few days of use the edits i made on the app were not reflecting on the published web page. I reached out to customer support for help, and was told the problem had been fixed. The problem had most definitely not been fixed, which i relayed back to the customer support agent i was dealing with. This happened three more times. Finally i got an email back that had fixed my problem. Guess how. They deleted half of the contents of my page which i had spent hours adding. Voila! That'll do it! Absolutely criminal that these people are paid to work in the CS industry

Using app

26 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I am Maria - Customer Support Manager from EComposer app. I’m sorry to hear about your recent experience with our app and that our staff didn’t meet the level of service we strive for. In your case, I found that all you wanted when you contacted our support team was to reduce the height of the section. But it seems that the conversation was not smooth and our staff did not really understand your question right. I have to say sorry about that! Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Related to your concerns, I want to clarify somethings here a bit: The height of the section completely depends on the height of the content inside, to reduce the height of the section, we need to arrange and optimize the content inside. We followed up via email so that our team could better assist you in detail. I hope you understand and continue to support us. Best regards, Maria

5 / 5 Share

July 4, 2024

Very helpful support team! quick and easy!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2024

Great app. Great support team. Exactly what we want and need. Thank you Ecomposer, and special thanks for Susan for helping me today.

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 3, 2024

soooooo good for shopify! Very good app and their support team @Anna is very professional! I mentioned an issue with link insertion for scrolling announcements and their support team and development team helped me solve it in less than a day to build my site better, I'm really lucky to use this app and I hope this app will become more and more popular!

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 3, 2024

best help I find thanks Andy

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2024

Excellent support, even in the free plan. Recommended 100%

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2024

Great customer service, Ray was so helpful

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2024

I've only been using the product for a short time, but it's relatively intuitive, and Elise was there to provide a quick answer to anything that I wasn't able to figure out on my own.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

3 / 5 Share

July 23, 2024

EComposer Review Ich habe den EComposer für unsere Website verwendet und möchte einige wichtige Punkte teilen, die sowohl positive als auch negative Aspekte betreffen. Negative Aspekte: 1. Support-Organisation: Der Support muss dringend besser organisiert werden. Derzeit herrscht Chaos, was die Lösung von Problemen erschwert. 2. Website-Leistung: Der Builder hat die Leistung unserer Website massiv beeinträchtigt. Selbst ein professionelles Performance-Update hat die Gesamtleistung nur minimal verbessert. 3. Preisgestaltung des Pro-Plans: Der Pro-Plan ist im Vergleich zu den gebotenen Leistungen überteuert. Es ist unfair, dass man diesen Plan kaufen muss, um vollständige Übersetzungen inklusive Bilder und anderen Visuals zu erhalten. 4. Reaktion auf Feedback: Obwohl ich im Vorfeld nach einem angepassten Angebot gefragt hatte, wurde mir dieses erst nach einer schlechten, aber ehrlichen Bewertung angeboten. 5. Stabilität der App: Die App stürzt immer wieder ab, was die Nutzung sehr frustrierend macht. Positive Aspekte: 1. Designmöglichkeiten: Es gibt viele Designmöglichkeiten, die eine hohe Freiheit bei der Gestaltung der Website bieten. 2. Drittanbieter-Embeds: Diese Funktion ist sehr hilfreich und erweitert die Möglichkeiten der Website-Gestaltung erheblich. 3. Support-Antwortzeiten: Der Support antwortet schnell, was zumindest bei akuten Problemen hilfreich ist. Zusammengefasst bietet EComposer einige nützliche Funktionen und Designfreiheiten, jedoch muss insbesondere die Leistung, Stabilität und Support-Organisation dringend verbessert werden. Die Preisgestaltung sollte zudem fairer gestaltet werden, um den tatsächlichen Nutzen widerzuspiegeln.

Using app

3 months

Total reviews

4

Average rating

4.0

Developer Reply

Hi there, This is Maria, Customer Account Manager at EComposer. First of all, I am so sorry for your experiences with us. We can see the translation problem for images from your case, and we will soon integrate with translation app partners to resolve this. Second, if you're looking for a tailored plan that matches your needs more than the fixed limits on our current plans, we can totally assist you with this. Our team sent you follow-up emails; kindly check them so that we can help to correct your experiences and fulfill your requirements ASAP. Best regards, Maria

5 / 5 Share

July 2, 2024

This app is super simple to use and allows you to do some pretty special things with your site. The support is also really helpful. I spoke to Andy who helped me with ease by sharing a video of where i was going wrong. All and all a great experience.

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

July 1, 2024

Support team was very helpful and responsive in addressing my issue.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2024

This app is awesome and so is the customer support!

Using app

13 days

Total reviews

4

Average rating

5.0