EcomRise: Upsell & Bundles
Upsell and recover carts with all in one marketing tool
Rating
4.9
feedback
255
chart
#1,960
All reviews
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Feb. 23, 2025
To start? Not good at all. But then I went to the support and I started the chat with a monologue, no, a full-blown tirade of frustration, and Andrew took it all in his stride. In fact, he said he liked it, which honestly raises some concerns about his well-being, but let’s focus on the positives. His patience? Absolutely God-like. I was ready to throw in the towel, demand a refund, and set fire to the whole thing (metaphorically, of course), but he stuck with me through it all. Not only was he incredibly quick, but when I wasn’t, he never rushed me... just calmly waited, ready to help the moment I was back. That level of patience deserves either a massive bonus or a therapy session, possibly both. Long story short: Andrew is an absolute asset to the company. However it would be far simpler and make everyone’s lives easier if there were really clear, well-structured instructions from the start. Right now, all the work is being dumped onto these poor, unsuspecting souls like Andrew, who are left to deal with confused and frustrated customers when ***a few solid tutorials*** could have saved them the headache. The company shouldn’t just rely on them to shield the business from customer frustration... they deserve actual support themselves. So, perhaps the head office should show the support team some support for once. Just a thought.
Feb. 19, 2025
The customer support team is responsive and effective in communication, helping to resolve issues efficiently. However, the app itself could be further optimized to make the setup process more user-friendly and convenient for merchants. With some improvements, it could be even better!
Feb. 17, 2025
Really good support to help with the visuals on the 'Buy X, Get Y' function. Thanks for your help
Feb. 13, 2025
The support team for the plugin is incredibly responsive and always ready to assist, providing exceptional help and guidance whenever needed.
Jan. 14, 2025
Hana was a great help in assisting me in understanding the theme updating process. 5 Stars.
Jan. 10, 2025
Jan. 9, 2025
Great it is very nice it will help me a lot, customer support is also very good, looking forward to buy a plan when my partner plan comes to an end
Jan. 6, 2025
I love updating themes with this EcomRise! Also Lina from The4 team helped me with everything, thank you!
Dec. 20, 2024
I had a fantastic experience with Ecomrise! The plugin itself is incredibly user-friendly and does exactly what it promises—streamlining e-commerce tasks with seamless integration into Shopify. What stood out the most, however, was the customer service. Anna was absolutely amazing—super helpful, quick, and knowledgeable. She went above and beyond to address my questions and ensure everything was working perfectly. Highly recommend Ecomrise for anyone looking to enhance their Shopify store with reliable tools and outstanding support!
Dec. 13, 2024
Their support team is incredibly fast and efficient—they resolved my issue in no time. Special thanks to Caroline. The app itself is super intuitive and has boosted my sales with its easy-to-use upsell and bundle features. I’m beyond impressed with their service and highly recommend it to anyone looking to grow their business.