EcoReturns: AI powered Returns for Shopify

EcoReturns: AI powered Returns

Full Returns, Exchange, Refund & Labels system with AI Agents

Rating

4.9

feedback

123

Reviews

chart

#2,473

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    7%
  • Less than a month
    24%
  • Less than a year
    51%
  • More than a year
    11%

Reviews Summary

EcoReturns is highly praised by users for its seamless process, efficient automation, and responsive customer support. Users appreciate the ease of use, smooth integrations, and the time-saving automation features that make returns and exchanges effortless. The support team, including individuals like Saurav, Vivek, Ankit, and Amit, is highlighted for being proactive, helpful, and quick to resolve any issues. However, there are a few negative reviews mentioning challenges with response times, bugs in the system, and concerns about the authenticity of positive reviews.

Highlights

Efficient automation and seamless process
Responsive and helpful customer support
Smooth integrations and ease of use
Challenges with response times and bugs in the system
Concerns about the authenticity of positive reviews

Rating Breakdown

  • 5
    96% (118 ratings)
  • 4
    0% (0 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 95% (117)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 30, 2026

EcoReturns has been a pleasure to work with, offering a seamless process and highly responsive customer support. Their team is professional, efficient, and makes the entire experience effortless.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2025

Ecoreturns has improved a lot since we started using it about 2 years ago. There's more automations, more streamlined, customer service is MUCH better. Would recommend!

Using app

About 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 17, 2025

EcoReturns has been great to work with, smooth process and extremely helpful customer support. They respond quickly and make everything easy. Highly recommended!

Store

OZiSS

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 10, 2025

We started using EcoReturns last year, and it’s been a game-changer for our exchange management. The platform is easy to use, integrations run without a hitch, and the entire process feels streamlined. Their support team is proactive and quick to help whenever needed. Definitely a great solution for hassle-free exchanges or returns!

Using app

Over 1 year

Total reviews

6

Average rating

4.8

5 / 5 Share

Nov. 7, 2025

We’ve been using EcoReturns for over a year now, and it has made our returns process highly automated and effortless.

Store

Me&My

Using app

About 1 year

Total reviews

3

Average rating

5.0

All reviews

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