EcoReturns Returns & Exchanges
Shopify Returns App | Shopify Exchanges | Return portal
Rating
4.8
feedback
150
chart
#1,672
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
11%
-
Less than a month
29%
-
Less than a year
45%
-
More than a year
3%
Reviews Summary
The reviews for the EcoReturns Shopify App are quite mixed. While many users praise the app for its automation features, user-friendly interface, and excellent customer support, there are also negative reviews highlighting issues with responsiveness, billing, and bugs. Positive themes include efficient automation, user-friendly interface, helpful customer support, and streamlined return processes. On the other hand, negative themes include unresponsive support, billing problems, and concerns about the authenticity of positive reviews.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 11, 2025
Great app! We’ve been using EcoReturns for the past 4 months to manage returns and exchanges, and the process has become significantly smoother and more efficient. The customer support team is also incredibly friendly and helpful. Highly recommended!
March 26, 2025
Worst approach to customers I've ever experienced. I spent months integrating EcoReturns into our carrier; they always promised everything, but it never happened. Additionally, their support is not responding to messages in their own chat!
We are sorry that you had trouble with EcoReturns. As you know that we did a free logistics integration for you. You wanted a functionality that was not offered by the logistics provider, hence we couldn't help you with that functionality. If you would like further support, please do not hesitate to contact us at care@saara.io, and we will do our best to support you. Thank you for trying EcoReturns. Wish you all the best.
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