EcoReturns: AI powered Returns for Shopify

EcoReturns: AI powered Returns

Full Returns, Exchange, Refund & Labels system with AI Agents

Rating

4.9

feedback

125

Reviews

chart

#2,598

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    8%
  • Less than a month
    25%
  • Less than a year
    50%
  • More than a year
    11%

Reviews Summary

EcoReturns is highly praised by ecommerce merchants for its automation, streamlined processes, and excellent customer support. Users appreciate the ease of use, seamless integrations, and the time-saving benefits of the app. The platform has been described as a game-changer for managing returns and exchanges, with many highlighting the proactive and responsive support team. However, there are a few negative reviews mentioning issues with response times, bugs in the system, and concerns about the authenticity of positive reviews.

Highlights

Efficient automation and streamlined processes
Responsive and proactive customer support
Ease of use and seamless integrations
Concerns about response times and bugs
Authenticity of positive reviews

Rating Breakdown

  • 5
    95% (119 ratings)
  • 4
    0% (0 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 95% (118)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 30, 2026

EcoReturns has been a pleasure to work with, offering a seamless process and highly responsive customer support. Their team is professional, efficient, and makes the entire experience effortless.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2025

Ecoreturns has improved a lot since we started using it about 2 years ago. There's more automations, more streamlined, customer service is MUCH better. Would recommend!

Using app

About 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 17, 2025

EcoReturns has been great to work with, smooth process and extremely helpful customer support. They respond quickly and make everything easy. Highly recommended!

Store

OZiSS

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 10, 2025

We started using EcoReturns last year, and it’s been a game-changer for our exchange management. The platform is easy to use, integrations run without a hitch, and the entire process feels streamlined. Their support team is proactive and quick to help whenever needed. Definitely a great solution for hassle-free exchanges or returns!

Using app

Over 1 year

Total reviews

6

Average rating

4.8

5 / 5 Share

Nov. 7, 2025

We’ve been using EcoReturns for over a year now, and it has made our returns process highly automated and effortless.

Store

Me&My

Using app

About 1 year

Total reviews

3

Average rating

5.0

All reviews

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