![EcoReturns: AI Powered Returns for Shopify](https://cdn.shopify.com/app-store/listing_images/d361b944c4143fe25b845c6e6c26800a/icon/CJiKxtO42PsCEAE=.png)
EcoReturns: AI Powered Returns
Shopify Returns App | Shopify Exchanges | Return portal
Rating
4.9
feedback
108
chart
#1,741
All reviews
Rating Breakdown
Sept. 28, 2023
I wonder how a customer can give a positive review to Eco-Returns. We have bought the license over 9 months ago. And we are still not live. Not only, took it long time, to get the pricing sorted out (we have 3 websites), but after we did our user testing, we found in 2 days over 10 bugs. And some of them were serious business concerns. Somehow I managed to bypass the system and create a replacement order without paying any extra money. I have raised for each issue a ticket. I send personal messages to the CEO Punith. Appart that my concerns will be considered and i should have patient, not much happened over one months. I see many positive reviews from India. I wonder how many of the them are fake reviews.
June 5, 2023
We did a proper RPF process where we benchmarked different return systems. EcoReturn did win the process. We spent a lot of time to test the system and to my surprise we discovered many bugs we raised to the team. It look quite some time to get it fixed. I was surprised that other customers had not raised these issues previously. After we paid the suscription, we had some other issues and did not immediately set-up the system. A few weeks later when we wanted to set-up the system, the licence was not active any more. I was even more surprised, that i had to show proof that i paid the license. Now, it already over one months that Saurav and other team members have not activated the suscription. I send them daily reminders. But nothing is happening. Also, they promised to integration with ODOO and set up a new logistic partner. I guess these are empty promises.