Cleverific: Order Editing

Jan. 20, 2017

Our business includes lots of pre-orders for product before it gets manufactured.... as a result, lots of our orders need to be modified for changes and additions requested by our customer. In using Shopify, once the order is entered - that's it. Edit Orders allows us the flexibility we need to effectively use Shopify as our ecommerce and POS platform. I have found them to be thoughtful and responsive, and recommend this application without reservation.

Jan. 10, 2017

Essential to editing orders, and a great app with great service. Thanks!

Jan. 5, 2017

This app is the best way to handle the 100% necessary task of editing customers orders. We have dozens of orders every day where the customer entered the wrong size, color, quantity, or even want to switch products. Without this app, you have to cancel the order and deal with the refund, then get the customer to reorder, etc., etc. Some people have complained about this app but what they don't realize is that this is the only way to edit orders. There is no built-in functionality to edit orders in Shopify. The Edit Order app is the best solution available currently. Finally, the tech support is excellent. Any issue we've had (we have a very large product count), they've been immediately responsive and got us going again. 5 Stars - highly recommended.

Jan. 1, 2017

Must have for any Shopify store!

Nov. 29, 2016

This makes exchanging products a lot easier.

May 2, 2019

Useful app! I was hesitant to install because of some of the reviews I read so I gave them a call. Customer service was quick to respond and very thorough in answering my questions and even walked me through settings recommended for my store. Great! Would recommend! Update: After 6 months, this app has been a critical need for our store and the ability to send payment requests have been a true time saver and the ability to reorder line items when we add products is a true bonus!

Nov. 18, 2016

This app is great. It allows us to edit the orders, create orders, refund to credit card or paypal immedietly, shows the remain available inventory. Simply, it allows us to provide a great customer services especially if they have to exchange, refund, edit, special discount, new order, add products that are not available online, The only one thing that need to be fixed is the discount. We prefare to chose either (amount) or (percentsge) so it make the calculation pased on. Keep on the good work.

Sept. 28, 2016

We had 2 small issues after there was an upgrade to the Edit Order App. Drew assisted us efficiently and was extremely friendly. Great customer service!

Sept. 27, 2016

This app... what can I say besides we wouldn't be able to run our store without it! It's hard to believe Shopify doesn't have this functionality, but thank whatever god you pray to that this app exists. You won't be disappointed!

April 14, 2018

Just started using the new Payment Requests feature and it greatly simplifies the process for upgrading orders that require additional money to be collected from the customer. Nice work Cleverific! ***************************** This app is essential for providing customer service. We use it to process phone orders and exchanges. We also use it to make changes to orders for shipping changes or for when customers want to pick up locally. Great app! Well worth the $$.

Aug. 13, 2016

It's great! This app makes my life easy. I couldn't run my business without it. Every type of business has it's own special needs, and Edit Order addresses that. Drew in support has been a great help anytime I've had questions.

Jan. 20, 2016

Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend - Philipp, Co-Founder at www.FYF.io

Sept. 2, 2015

I read several reviews about the developers abandoning the app, but it seems that it has been bought by another group now. I have been in touch with them, about starting to use the app with our store, and I have to give them a 5 for great customer service. Very helpful prompt replies to emails, and willingness to consider the unique needs of my store as they continue to develop and improve the app.

June 3, 2015

Love this app, but now it's not loading... As other reviews have said your support is terrible as multiple questions I've had are still unanswered. I figured those out myself but now that the program simply isn't working I'm at a loss. Update: It seems that they have added a Helpdesk software! The app is truly wonderful! Shopify should take note. Now that their support is improving things are perfect!

May 26, 2015

Edit Order is an amazing app. Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform. It makes it possible to process phone orders for existing customers and exchange products for sizes or styles easily. Support is great and they are always up for suggestions on new features.

Sept. 15, 2015

Thoroughly recommend. This app is an essential for us to run our business and it now works for us. There are still a lot of improvements we would like but the good news is that communications with the new owners don't go into a black hole. They are very responsive and inspire confidence that they are listening and really care about their customers. A refreshing change!

April 24, 2015

UPDATE: A few days after I wrote the below review, Mike from Edit Order (new management) contacted me and sorted everything out. He quickly responded to all my emails and questions and even added some new functionality which helps us speed up the manual order process. Very happy with how this app works now. --------------------- We're not even able to access this app anymore, even when we approve the charge of $19/month. No reply from the support desk. This was once a great app at a very reasonable price and it's a shame that all the hard work Ryan (previous owner) put in has gone to waste. We will be looking elsewhere to create custom orders.

Feb. 13, 2015

Five stars are definitely less for this app, sometimes we need to throw in extra discount for a customer, so we just edit the order and reduce the price as orders are cash on delivery. Secondly we also take manual order via WhatsApp, this app let us create orders on Shopify after we add customers manually.

Feb. 12, 2015

This app is awesome. It addresses changes to orders after placed, exchange orders and returns. We uses to adjust our inventory manually which was very inconvenient. This solves so many problems and we are able to print mass invoices at one time with a custom look that is extremely easy to setup. I rarely write reviews, but this app deserves it. In addition, support has contacted us twice just to check in and make sure things are running smoothly. A+ all around.

Feb. 11, 2015

We use this app everyday and have come to rely on it as an integral part of our business. Shopify has been missing one extremely important piece to their e-commerce solution and that has been a way for merchants to edit orders. Edit Order has been a blessing to us as it makes this not only possible, but simple and efficient.