Cleverific: Order Editing
Cleverific: Shopify Order Editing, Customer Self-Serve Edits
Rating
4.6
feedback
307
chart
#1,475
All reviews
Rating Breakdown
Review RSS Feed
Nov. 9, 2021
Their pricing plan is scam. There is no monthly plan. When you want to sign up for a plan, they only offer an annual plan, at 10% discount of the monthly plan. Unethical way of doing business.
We do always have a monthly plan available, but we declined to offer it to you when you inquired about it because of the prohibited conduct that you engaged in. You've uninstalled and reinstalled Edit Order 18 times over the past 12 months in, what looks to us, like an attempt to avoid paying for our app and service. This is an abuse of our free trial system which we caught and tried to remedy amicably with you by offering an annual plan with a generous 10% discount. We’re always more than happy to extend a free trial if merchants need more time to test our app. However, in this particular case, we used our best judgment and wanted to prevent any free trial abuses from happening again.
May 4, 2021
bad customer service. they use a 3rd party app to pick up calls and take your info down and no one gets back. i didn't use this app and asked to cancel it and just realized i was charged all these months after telling them i wanted to cancel!
We apologize that our customer service didn't align with your expectations. When you first reached out, we were happy to refund your Edit Order subscription. However, to receive a refund from Shopify, all Shopify apps need to be uninstalled first. Months later, we responded to your call within the hour, but informed you that we were unable to perform the original refund because our app had not been uninstalled yet. We're deeply sorry if there was any misunderstanding over this. As soon as the app was uninstalled, we coordinated with Shopify to refund your original request as well as the subsequent months of your subscription.
May 7, 2020
Would not recommend it. The app messes with both the total sales number and the order numbering. Both are SUPER critical for tracking your store.
Thank you for your honest feedback, and we're really sorry to hear about your frustrations with the total sales number and ordering number. Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years, and hope that this will be resolved soon. We do our best to be transparent about this and have a well-written documentation on how to filter out and get accurate reports. We are more than happy to help you filter out the reports to track your store accurately, please email us at [email protected]
Oct. 23, 2019
The fact that you are selling an app that allows people to edit orders and NOT PROVIDE the function to send an order confirmation / receipt of their updated order with new total price is unbelievable. This should not be premium feature, its a BASIC REQUIREMENT after editing an order that they customer sees the new breakdown of prices and total cost.
We're sorry that your experience with us not what you expected. We've been diligent about reaching out to you over the last month about this and did not receive a reply. We do have the function to send an order confirmation and it's well documented here https://help.editorder.net/article/39-send-an-email-notification-when-updating-an-order and it does not require a premium plan.
April 28, 2019
This is genuinely a bad app, we are a small business and time counts it takes too long for a reply to help. It essentially messed up my orders and reports, best thing to do Is cancel an order and start again.
We're so sorry you weren't happy with our support. We received your request over the weekend, outside of our regular support hours (Monday-Friday, 9AM-5PM PST). We came into the office this morning on Monday (4/29) and saw your request. We responded to you immediately and we're confident that we can help you resolve any issues you've run into. We look forward to hearing from you.
July 16, 2018
Claims to be able to uncancel order. I now have an order stuck in limbo thanks to this app. Support offers no help to resolve the issue.
April 11, 2018
Use the retail package for brick and mortar store. This cancels the original order, makes a new one with the edited items, and marks it as paid so you can't accept payment on either order. It also makes a mess of accounting. Hot garbage.
July 21, 2018
Sure, you can edit orders. Be prepared to have your Shopify accounting reports all screwed up and inaccurate. If you edit an order with this app, the extra money you're paying Shopify for reports will be inaccurate and worthless.
May 21, 2017
1 star because the app will duplicate your sale for the order you edit by cancelling the original order and creating a new order. This would be ok if the sales figures were adjusted too but Shopify's reports do not reflect the correct sales total after the edit. Also, once Edit Order creates a duplicate order in Shopify, there are no options to correct the sales figures or reverse the "cancel" status on your original order. YOU NEED TO KNOW - I learned the hard way that the actual sale and money transfer remains attached to the original order even though Edit Order cancels it. What an accounting mess this app creates!!
May 19, 2017
2 issues why we have to switch and cannot use Edit Orders further: 1. Edit Orders doesn't carry over the payment history from the original cancelled order. This makes it impossible to integrate with QuickBooks because the integration tool we use pulls in the transaction based on the payment method. 2. The sales tax tables in Edit Orders must be incorrect or not up-to-date. On one of our edited orders the initial Shopify order charged the customer one tax rate, then when Edit Orders revised the order, it overrode the tax rate charged the customer, which resulted in us getting paid out less than we should have from Shopify and our sales tax liability reports to be inaccurate and cause a manual adjustment to be necessary.
Jan. 5, 2017
I installed it to edit one order. It cancelled the first order, and created a new order. They are now both showing in my stats. My payments will now not balance with my shopify stats the way this is set up. Very bad.
Jan. 4, 2017
If I could give no stars, I would, as a business owner we don't need unnecessary costs ! THIS IS A PAID APP, and should work for SHOPIFY customers! Total waste of time, the "edit order" is completely misleading, instead of editing it creates a new order, the same thing that can be done on your own. I tried to edit an order but instead have 2 duplicate orders that I still have to cancel. I also reached out to customer service for additional help, perhaps I was doing something wrong, but instead I was told how Shopify does not allow certain permissions for the app. App developers should find a different target customer base that this would work for!!!!
Nov. 17, 2016
This app has totally screwed up our daily numbers. Duplication of edited orders, payments and fulfilment that can't be edited to reflect the date of transaction. Customer support is terrible.
Oct. 24, 2016
Did not work well for us. Every time we edited an order, it screwed up our Shopify sales numbers. Started noticing inventory issues created after editing orders with those specific items (inventory would be wrong). Not sure what was going on. Don't have time to mess with it. It is making more work for us than it is worth. Support said there is no way to get around the sales numbers being wrong after editing an order. I use those numbers for lots of things, and hate that this app screwed them up.
Sept. 19, 2016
Support isnt quick and when customers placed orders, we needed to be able to adjust the shipping. Well it doesn't tell you if you have to charge shipping costs separate or if it does thru the system because no credit card info was given to us to run the remaining balance. It really has hiccups in the system, it wasn't was for us at all.
March 29, 2016
The app caused more problems than it solved. Rather than editing an order, it actually created an additional order. Both orders wind up in the shipping que which just creates an opportunity to screw up...especially since they are not consecutive orders. In addition to this headache, both orders show up in your daily revenue even though the original order was refunded. It totally screws up accounting. Do not install!!
July 22, 2015
DO NOT INSTALL -- the developers have abandoned this app and support emails are bouncing back. Shopify needs to remove this from the app store immediately.
May 19, 2015
This app was working great! But now is broke and no answer from support - looks like from the reviews that I'm not the only one.
May 12, 2015
I had to delete this app also! It was working, now it is not! No valid support obvious.
April 20, 2015
Have never had success with this app. The math never ends up right. Just opening an order to edit and it will say the customer owes some random amount... like 0.27 still due or silly numbers like that. I have had it installed for over a year but now that they want to charge for an app that doesn't work, time to uninstall.