Cleverific AI Upsell & Editing
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Free plan not available, only free trial
We sincerely apologize for the confusion. We do offer a Free plan for development stores, but our messaging clearly wasn't clear about this. We take full responsibility and have updated our listing for clarity. Thank you for bringing this to our attention.
Has a setting that refunds edited orders by default, automatically enabled. App in no way lets you know that it will be refunding orders by default. Support was no help as far as cancelling the refund we did not approve. Potentially massive problem, we are currently at the mercy of our customer being willing to pay a second time after receiving everything already.
We're sorry that the default behavior of the app didn't work out for you. While it's been a successful default behavior of our app for nearly 10 years, but we understand your frustration that you didn't feel adequately informed about it. Unfortunately, Shopify doesn't allow refunds to be voided or reversed no matter how soon after the refund is issued. If we could have done such a thing, we absolutely would have. Good luck in your future endeavors.
Their pricing plan is scam. There is no monthly plan. When you want to sign up for a plan, they only offer an annual plan, at 10% discount of the monthly plan. Unethical way of doing business.
We do always have a monthly plan available, but we declined to offer it to you when you inquired about it because of the prohibited conduct that you engaged in. You've uninstalled and reinstalled Edit Order 18 times over the past 12 months in, what looks to us, like an attempt to avoid paying for our app and service. This is an abuse of our free trial system which we caught and tried to remedy amicably with you by offering an annual plan with a generous 10% discount. We’re always more than happy to extend a free trial if merchants need more time to test our app. However, in this particular case, we used our best judgment and wanted to prevent any free trial abuses from happening again.
This is genuinely a bad app, we are a small business and time counts it takes too long for a reply to help. It essentially messed up my orders and reports, best thing to do Is cancel an order and start again.
We're so sorry you weren't happy with our support. We received your request over the weekend, outside of our regular support hours (Monday-Friday, 9AM-5PM PST). We came into the office this morning on Monday (4/29) and saw your request. We responded to you immediately and we're confident that we can help you resolve any issues you've run into. We look forward to hearing from you.
Claims to be able to uncancel order. I now have an order stuck in limbo thanks to this app. Support offers no help to resolve the issue.
Sure, you can edit orders. Be prepared to have your Shopify accounting reports all screwed up and inaccurate. If you edit an order with this app, the extra money you're paying Shopify for reports will be inaccurate and worthless.
1 star because the app will duplicate your sale for the order you edit by cancelling the original order and creating a new order. This would be ok if the sales figures were adjusted too but Shopify's reports do not reflect the correct sales total after the edit. Also, once Edit Order creates a duplicate order in Shopify, there are no options to correct the sales figures or reverse the "cancel" status on your original order. YOU NEED TO KNOW - I learned the hard way that the actual sale and money transfer remains attached to the original order even though Edit Order cancels it. What an accounting mess this app creates!!
This app has totally screwed up our daily numbers. Duplication of edited orders, payments and fulfilment that can't be edited to reflect the date of transaction. Customer support is terrible.
Did not work well for us. Every time we edited an order, it screwed up our Shopify sales numbers. Started noticing inventory issues created after editing orders with those specific items (inventory would be wrong). Not sure what was going on. Don't have time to mess with it. It is making more work for us than it is worth. Support said there is no way to get around the sales numbers being wrong after editing an order. I use those numbers for lots of things, and hate that this app screwed them up.
DO NOT INSTALL -- the developers have abandoned this app and support emails are bouncing back. Shopify needs to remove this from the app store immediately.
This app was working great! But now is broke and no answer from support - looks like from the reviews that I'm not the only one.
Have never had success with this app. The math never ends up right. Just opening an order to edit and it will say the customer owes some random amount... like 0.27 still due or silly numbers like that. I have had it installed for over a year but now that they want to charge for an app that doesn't work, time to uninstall.
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