Cleverific: Order Editing
Cleverific: Shopify Order Editing, Customer Self-Serve Edits
Rating
4.6
feedback
307
chart
#1,475
All reviews
Rating Breakdown
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Feb. 22, 2024
We have been using the reviewer for a year or so. Downsides are that it is a little pricey and if you use it after a sale it can double count total sales. Positives are that it does enable one to modify a draft order much easier than Shopify's particularly clunky process and so it does save quite a bit of time. The interface with Shopify requires you to do an extra refresh for the changes to show up sometimes. Support is available through chat which is not immediate but within 24 hours. If you are often modifying draft orders it is a useful tool
We're really glad to hear that you're happy with your experience using Order Editor! Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years. We do our best to be transparent about this and have a well-written documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. We also offer an editing mode called Quick Mode that allows to save simple edits in place for regular orders and avoid the double reporting issue in Shopify. We are more than happy to help you filter out the reports to track your store accurately, please feel free to email us at [email protected]
Nov. 1, 2023
Cleverific Order Editor is easy to use with its user-friendly navigations and features. Their customer service is superior, with their quick replies and prompt solutions.
Jan. 12, 2023
Have tried Edit Order out, and we are eagerly awaiting the rollout of Customer Portal. Hope to be kept in the loop.
Thank you for your honest feedback. We’re sorry our messaging around Customer Portal wasn’t clearer and that we didn’t have an opportunity to help you before this review. Customer Portal has been in private beta and is currently rolling out to merchants. We’re staging the release into small groups to ensure quality and support. We are more than happy to refund you for your subscription charge and would love to offer you a new free trial, please email us at [email protected].
April 3, 2019
This app solves so many shortcomings of Shopify and the support is beyond great! They are constantly taking feedback and making improvements. My one big downside for this app is that it really negatively impacts our reporting. Between the cancelled orders showing up (easy to filter out) and the adjustment orders duplicating sales (really hard to filter out), it's pretty hard to see accurate sales numbers. But even that is still worth all the functionality we've gained with being able to help customers change their orders or place more complicated custom orders.
March 20, 2019
highly recommend this app!! Has all the functionalities you need and should be standard in Shopify as others mention. Only thing missing is the ability to accept partial payments and then we can give 5 stars :-) Support is worth 5 stars allready
Feb. 20, 2018
Edit Order fills in a glaring Shopify omission: The ability to edit orders. Customers are bound to select multiple items one size and accidentally add one with a different size. (My former shop would flag such discrepancies in the checkout window.) Edit Order does not flag discrepancies but it does allow you to contact a grateful customer and change line items on their invoice. Refunds and requests for additional funds are seamless handled through the Shopify interface. Customer service has been excellent. ---- My only complaints have nothing to do with the app, but rather how Shopify maintains its audit trail. Edits require the original order to be canceled and a new one created. Cleverific makes this process as transparent as possible; it can even adjust inventory. The issue is that Shopify includes multiple sales in the customer history following an edit. If you edit a variant description without even touching the price on a $50 order, customer history will indicate 2 orders totaling $100 have been made. Need to make another edit? Now the customer has placed 3 orders totaling $150.
Dec. 20, 2017
Found it pretty useful the one time I needed it. It "uncancelled" an order and created a new one with a similar order number and captured payment. Couldn't bring myself to pay monthly for it though as that use case was a one-off for me. Really should be built into shopify, but if you need the functionality, I wouldn't hesitate to grab it.
Nov. 16, 2017
Finally an app that allows me to change an order after its been placed! Only reason why not 5 star is when an order has already been fulfilled, and you edit the order it automatically sends the fulfillment request again which can get confusing.
March 28, 2015
looking good so far, although, is it free or is it $19.99? i don't understand. i'm using STARTER plan.
April 28, 2015
Great! This app addressed our issue with phone orders. Before we discovered it, we had to adjust our inventory manually which was very inconvenient. Now we can enter orders of customers who prefer to order via the phone and maintain an up-to-date inventory.
April 7, 2014
Awesome so far! Would be great if credit cards could be charged directly through the app :)
April 7, 2014
Edit order is something we've all been waiting for. The only challenge is billing a customer for more than their credit card has been authorized but I understand why that is that way. Shopify did a great job creating this app as a result of listening to their customers.
March 12, 2014
This is a great app, but really should be a built in shopify function. The app is 5 star in function, but the price is far too high. Would prefer a per use charge.