All reviews

Rating Breakdown

  • 5
    85% (198 ratings)
  • 4
    3% (8 ratings)
  • 3
    1% (2 ratings)
  • 2
    3% (8 ratings)
  • 1
    7% (16 ratings)

Reviews with Text

  • 100% (232)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 14, 2018

Great app. We use it daily. The Edit Order Team are very responsive to our needs and have always been great to help us out anytime we need them. I would give them 6 stars if I could.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2018

Great app! Extremely surprised Shopify doesn't have these features already, but so glad Cleverific has solved the problem for us!

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 4, 2018

Edit Order is THE missing piece when it comes to Shopify. It's simple to use and if there are ever any problems, Andrew & Tiu are very responsive and helpful. Thanks!

Using app

About 2 years

Total reviews

7

Average rating

4.9

5 / 5 Share

April 4, 2018

Still trying but so far so good. Awesome service. Andrew is super quick to resolve.

Using app

9 days

Total reviews

9

Average rating

5.0

5 / 5 Share

March 28, 2018

Great app, and rolling out new functionality too. And responsive service. Highly recommend.

Using app

4 months

Total reviews

4

Average rating

4.0

5 / 5 Share

March 27, 2018

We wouldn't use Shopify if not for this app. As you know, Shopify doesn't allow you to change completed orders due to liability concerns, but Edit Order is the next best thing. Though it's more of a work around than anything else, it works seamlessly enough to where your customers wouldn't know the difference if your order was changed after the fact. Give yourself a little bit of time to get a feel of the mechanics of the app, and be sure to test the app out a lot on dummy accounts before going live with it. I recommend taking their tutorials and walkthroughs just so you have a better idea of what to expect from the app.

Using app

19 days

Total reviews

7

Average rating

5.0

5 / 5 Share

March 27, 2018

Very friendly and professional team, had a problem with taxes and they fixed it real quick! App satisfied all our needs in a clean and easy to follow UI.

Using app

25 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 27, 2018

Just the tool I needed! This is a MUST HAVE for every Shopify store. I tried every edit order tool and none of them compared to this one. Here is the most important thing...support. Andrew and crew are there like they are part of your team. Amazing response time and they don't make excuses, they make solutions happen. Please come work on my team!

Store

Truvani

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 16, 2018

Great app, great staff. Andrew is awesome!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 14, 2018

Andrew and the Cleverific team has been very responsive to our needs. Would definitely recommend this app.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 12, 2018

Great app - we use it all the time! It's a lifesaver when it comes to fixing pricing discrepancies, last minute changes, and customer errors. The Edit Order team are also super helpful and are always very quick to respond to any inquires.

Store

Parade

Using app

Almost 3 years

Total reviews

10

Average rating

4.9

5 / 5 Share

March 7, 2018

Good, solid app which is intuitive to use. When an order is edited a new order is created and the old order cancelled which makes things clear. Fantastic support also. Highly recommended!

Store

Oco Uk

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 6, 2018

Love this app! We sell healthy prepared meals and sometimes customers need to change their order after it's placed--either they need to add an item, remove and item, or both. Edit Order allows us to easily assist customers and get them exactly what they want without having to completely delete and refund the initial order and have the customer place an entirely new order, or rely on two separate order numbers/invoices (which can be a nightmare for streamlined distribution). I highly recommend this app to any business that needs to edit orders/invoices in Shopify!

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 27, 2018

This is a great app! Def an essential to bring up the customer experience!

Store

Eptmusa

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2018

Amazing app, saves a hell of a lot of time!! Works great, support is actually very helpful and support guys know everything. Super happy business owner - thank you guys!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 23, 2018

Edit order solve a huge challenge with Shopify around something that sounds silly: editing an order after it has been completed by a customer. Customer's make mistakes on products they give to other people all the time, and our team is constantly tweaking orders before they can be fulfilled. Cleverific's team has been super responsive to any issues we've run into and are constantly looking to improve. Really glad we chose this platform.

Store

Lovepop

Using app

About 2 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 14, 2018

Edit Order has been super helpful. Adding this App has given us so much more flexibility to manage orders. Matt Groove Rings

Using app

8 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 2, 2018

Shopify is a great product by itself, but I needed to collect 1/2 now and 1/2 later for payments. We here at leathershowroom.com needed to correct an order if the customer changed their mind and wanted a different color leather. All of theirs changes are now possible with Cleverific. As an added bonus you can call and talk to a real person when you need to (Andrew was very hel[pful). Great customer service and quick response. Cleverific would get more then 5 stars if I could add some. Heck I bet they can do that also. Mike LeatherShowroom.com

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2018

The app does exactly what it should and also allows you to add product discounts, cart discount, line item properties and more. In the instances I have to asked for some help the question was answered in a matter of minutes.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2018

Edit Order has made customer requests much easier. Easy to use and very responsive support team when we had some questions. We can't recommend it enough!

Using app

9 months

Total reviews

1

Average rating

5.0