Cleverific Order Editing
Cleverific: Self-Serve Order Editing App for Shopify Stores
Rating
4.6
feedback
232
chart
#3,394
All reviews
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Jan. 20, 2018
Relatively early days for us using this app but it's working beautifully for our needs thus far (with really no change to default settings) and I REALLY appreciate it. We have a very maintenance-intensive customer base, with frequent phone calls for order modifications, so having something like this was quite necessary. I was surprised and pleased to find how seamlessly it works with ShipStation! First order I edited, I checked to see and yes, the original disappeared and the new order appeared in ShipStation pretty much immediately. - From the spot checking I have done, it's doing great with inventory adjustments. That's crucial for us as we have very closely managed stock due to chronic industry shortages. - I have not used their support much at all but when I first downloaded it and was looking for a feature that was in beta if I remember right, they were very kind about immediately activating it for me so that I could get started. I will probably post more when we've used it for awhile and have done more staff training on it.
Jan. 17, 2018
The customer support for this app has been quick, responsive, and friendly. We've learned a few things the hard way in regards to how the app impacts our accounting and shipping: - Even though it's nice to have order numbers preserved with a suffix, we had to turn that function OFF because the order number with suffix was not getting passed to our fulfillment program or our data reporting app. It was sending a different order number that was not showing up in the Shopify admin. This was creating a confusing mess that was time consuming to parse out. SOLUTION = Uncheck that setting. The canceled and new order won't be related by order number, but now we just write a note in the new order note to link the new order number back to the old order number. - The default setting in the app is to preserve the timestamp of the original order on the new order so the canceled and new order will show up together in the order feed. Again, this seemed like a great feature, but we also had to turn that function OFF because Shopify was using the timestamp date for monthly financial reports, while our data reporting app was using the actual date of creation for the new order. This created problems on the accounting side if an order was created in one month, but edited in a different month. SOLUTION = uncheck that setting as well. I'm still giving 5 stars because if you have the settings right for your needs, the app works really well and helps provide flexibility that we wouldn't have otherwise. Plus, the support has been amazing and they've even made some changes based on our requests.
Dec. 27, 2017
Really amazing and speedy support and a great app for anyone with a Shopify store. So annoying how most of these functions aren't native to Shopify, but these guys make life a lot easier. Thank you!!
Dec. 27, 2017
Great app, saves us a lot of manual inventory adjusting, and it looks professional - rather then pen and paper method of editing invoices!
Dec. 17, 2017
Excellente App. I was having issues with a few of my orders and with this app it was resolved within 5 minutes. Customer service replied very quickly and went the extra mile to help me resolve this rapidly. I definitely would recommend this to people who have Shopify stores.
Dec. 17, 2017
We use Edit Order on our wholesale watches & jewellery website www.sell4profit.co.uk this app is excellent in many ways, 1. You can edit orders easily in case any out of stock items for any order 2. The customer gets updated that we have made changes 3. Refunded amount goes straight back to your customer's bank account 4. Saves hours of manually admin work you would need to do if you did not have this app 5. Easy and reliable app Overal this is the most useful app for updating out of stock orders, simply the best Sell4profit LTD http://sell4profit.co.uk
Dec. 15, 2017
Great app and support so far. It does what it promises and does it well. Looking forward to more advanced features as the app grows.
Dec. 13, 2017
Quite handy. Especially looking forward to the upcoming additional payment request feature. Helpful customer support as well. :) Highly recommended.
Dec. 12, 2017
We've been using this app for over a year, and it's very useful for our business. The developers have been very responsive to our questions, also.
Using app
Over 1 year
Total reviews
5
Average rating
4.2
Dec. 6, 2017
Great so far! The app does exactly what we need it to do and integrates seamlessly with our back-end processing. The Cleverific team has also been incredibly responsive and helpful when we've needed assistance. Highly recommend!
Nov. 23, 2017
Solves a huge problem that Shopify presents to most e-commerce businesses. This app has an amazing menu of functionality, is easy to use and install, has great customer support, and integrates well into the backend of the store. The team that built it also sounds like a cool group of people. Highly recommended!
Nov. 22, 2017
This app has been great. We have customers call and make changes to their orders all the time and it's a snap with this app. There are some limitations, but when I ask about them, the developer seems to be receptive to helping make changes. Thanks guys, this app is great!
Nov. 21, 2017
This is the best order editing app we've found. Super easy to use and allows for adjustments on practically every aspect of the order including billing and shipping address, customer contact information, adding or removing line items, adjusting unit prices, changing SKU's, and changing shipping methods. The payment request feature is super easy to use, and makes adjusting order totals super quick and painless for both us and the customer. Highly recommend.
Nov. 10, 2017
We've been using it every day for over a year now - great app, great support. Looking forward to Payment Requests!