[HumanPresence] Shop Protector

Oct. 10, 2024

I have used this app for a few years now and have only had 1 problem but it was due to an update, that I hadn't performed. I contacted their support team and they were on it right away. They corresponded with me and took care of everything. That doesn't happen these days so, Yes, I am very happy with this APP and Felix who was my contact.

Sept. 20, 2024

They've been very responsive and helpful. The email form of communication takes a bit longer than chat support, but feels personal. They offer helpful suggestions.

Aug. 1, 2024

Service was exceptional and helped me get set up so quickly.

July 28, 2024

Absolutely sound team. They helped me get our forms fully protected against bots. They truly went above and beyond to keep us happy with their app. Very grateful customer.

April 5, 2024

Excellent customer service! Julius recently updated the app for my website, and I've been using it for over a year now with great success. Julius is incredibly kind and always available to answer questions and provide explanations. Highly recommend!

March 25, 2024

Great app! I received a 5 stars service from this team. Great idea to stop those annoying bots

Aug. 3, 2024

Thank you for your application, as it was the only way we found which was effective at protecting us against fake accounts! Highly recommend!

March 8, 2024

Unfortunately the bot accounts have not lessened at all. Still hundreds a day. I was advised that if they have cachied my URLs there is nothing they can do. Which defeats the purpose of installing the app at all. Disappointed.

Feb. 18, 2024

Does not protect against bot. Just download this and bot keep comming in and creating new account. Also it now rederect my self to google directly can't imagine how many client I lost while this was installed. This app start rederting me after I download an other app for spam bot. Not sure if this some how cause the problem.

Jan. 17, 2024

i just downloaded the app. smoothly installed it. i had a doubt and their customer service has been quick and precise. no need to do anything to get the result done. spam mail stopped right away. perfect!

Jan. 15, 2024

We downloaded this app last week to try and fix an issue we've been having with fake spam accounts being created on our website. I has not helped at all. It doesn't even seem to be picking up all all of the accounts being created since it says that there is a total of 2 created total despite the fact that we just had another 20 fake accounts pop up all at once. I will take down this review if they help me solve the issue, but so far this app feels like a waste of time and energy.

Jan. 2, 2024

We installed this app because we had a 'bot' attack, it was making thousands of customer accounts each day and putting fraudulent orders through. We tried many apps but this was the only one that could help. We reached out for support and they helped immediately. I can't recommend them highly enough. Thank you Julius.

Nov. 13, 2023

Great app and support service. Started using Shop Protector last month due to a large number of fake accounts, seems to be working well!

Sept. 28, 2023

The support received was excellent. I'm looking forward to not have spam contacts and accounts!

Sept. 16, 2023

suddenly the app is flagging all my orders while i didnt change anything in the settings and asking for crazy extra charge money like 100 usd so far this month ! are they crazy ????

Sept. 13, 2023

I have been using Shop Protector for awhile now and they have been wonderful any time I have questions or need help in any way. This APP truly helps stop unwanted spam and threats. Highly recommend

April 5, 2023

When it worked, it was fine, but if it went down (which was becoming more and more frequent), customers would think they were submitting their forms to us, but would actually be taken to some off-site green screen (with fake confirmation message that we had received their messages when, in fact we actually were NOT receiving them!! They were gone to oblivion and we'd never know or see customer messages that came in when app was down.). We would not received any notification app was down, we just finally would notice it had been several hours, or over a weekend, etc and no customer messages were coming in, so we would run a test and sure enough - green screen off-site indicating to us form was down for who knows how long. Unfortunately, app functionality is beholden to their configuration, so we were held hostage for repair and restoration. Service and support were awful. No response for days, had to email owner a couple of times just to trigger a reply. Once, he tried to manipulate to negotiate a positive review. We finally had to acquire our own code IT team to disable the app and redo the forms ourselves. Shop Protector / Human Presence was our worst app experience and we cannot recommend their services.

April 6, 2023

Update: Not only does the app slow down my site, it threw some layouts of my sections off and completely ruined functions of some. For eg product thumbnails for Recommended products all skewed to the left, and 'Quick View' of products no longer work. Unfortunately fighting the bots versus ruining the site is just not worth it. Slows down site speed BY A LOT.. So much so that I have customers in my inbox asking why my imaged are not showing and turns out they only loaded after minutes if you get redirected after signing up on a form that was 'protected'. Checked my Gmetrix and noticed a big drop in speed as well. Disappointing. I was hoping the other poor reviews weren't right.

April 3, 2023

I was getting 10-20 new profiles created daily. It was frustrating because I didn't know who was real and who was a bot. Anyway, using this app has stopped the bot spam and I'm no longer getting the fake profiles. Totally worth the service.

March 8, 2023

I installed this app for the problem with spam and found terrific support that helped me protect my contact forms with so much helpfulness. I recommend contacting them, they will know how to help you. Congratulations