[HumanPresence] Shop Protector

April 5, 2023

When it worked, it was fine, but if it went down (which was becoming more and more frequent), customers would think they were submitting their forms to us, but would actually be taken to some off-site green screen (with fake confirmation message that we had received their messages when, in fact we actually were NOT receiving them!! They were gone to oblivion and we'd never know or see customer messages that came in when app was down.). We would not received any notification app was down, we just finally would notice it had been several hours, or over a weekend, etc and no customer messages were coming in, so we would run a test and sure enough - green screen off-site indicating to us form was down for who knows how long. Unfortunately, app functionality is beholden to their configuration, so we were held hostage for repair and restoration. Service and support were awful. No response for days, had to email owner a couple of times just to trigger a reply. Once, he tried to manipulate to negotiate a positive review. We finally had to acquire our own code IT team to disable the app and redo the forms ourselves. Shop Protector / Human Presence was our worst app experience and we cannot recommend their services.

April 6, 2023

Update: Not only does the app slow down my site, it threw some layouts of my sections off and completely ruined functions of some. For eg product thumbnails for Recommended products all skewed to the left, and 'Quick View' of products no longer work. Unfortunately fighting the bots versus ruining the site is just not worth it. Slows down site speed BY A LOT.. So much so that I have customers in my inbox asking why my imaged are not showing and turns out they only loaded after minutes if you get redirected after signing up on a form that was 'protected'. Checked my Gmetrix and noticed a big drop in speed as well. Disappointing. I was hoping the other poor reviews weren't right.

April 3, 2023

I was getting 10-20 new profiles created daily. It was frustrating because I didn't know who was real and who was a bot. Anyway, using this app has stopped the bot spam and I'm no longer getting the fake profiles. Totally worth the service.

March 8, 2023

I installed this app for the problem with spam and found terrific support that helped me protect my contact forms with so much helpfulness. I recommend contacting them, they will know how to help you. Congratulations

Feb. 23, 2024

I integrated this app into my store to address issues with spam and bots, and it has provided full protection. The customer service is exceptional; they assisted me in resolving a challenging issue, going above and beyond to identify the problem and work through it together. I'm extremely pleased to have discovered this app—it's been a game-changer for my store's security and support needs.

Jan. 26, 2023

We're a big fan of this app. 10-50 NEW spam accounts were being added to our store each day. This app got that down to zero. We had a recent new issue with spam accounts while using this app still and they fixed it. Customer service has been responsive and helpful. We would recommend this app to anyone needing protection against spam accounts!

Dec. 1, 2022

This has been working very well since install (support helped me make sure all forms are protected). I was able to turn off the annoying captcha and I am not getting ANY spam customer signups (so far using for 2 weeks)! I was getting hundreds of fake customers A DAY when I turned off captcha before and got super messy with the klaviyo connection too.

Nov. 18, 2022

I am a new user of Shop Protector and what a relief to finally not have to spend hours of wasted time deleting bogus customers. I was getting blasted with up to 50 useless, annoying and potentially damaging bogus customers per day. Deleting them was painfully slow and tedious. I was sceptical I could get this fixed since Shopify seems to have abandoned its customers for any help in this regard but decided to try Shop Protector and voila, an instant solution! I am a micro store and as the sole employee I do everything and wasting valuable time clearing up annoyances was a time-waster, now removed from my "to do list" every day! Shop Protector and Pillowpacker Inflatable Travel Pillows are now pals for life!

Nov. 18, 2022

Great service/app to fight against those lousy bots. Will go the extra mile to troubleshoot and resolve any issues with your website

Nov. 18, 2022

We had to remove Google reCaptcha for data protection reasons because we are based in the EU. This app is so far the best way to protect yourself from spam. The support is friendly and responds quickly. Thank you very much!

Oct. 25, 2022

This is the ONLY app I found that stops the bots. A total no-brainer for the price and the support has been excellent. Bots were loading up my store and Klaviyo account and costing me money. This app saves me the trouble of manually deleting their spam accounts. A+

July 27, 2022

The service I received from Shop Protect is excellent. They are knowledgeable and give good customer service. They exercise patience while servicing you.

July 18, 2022

Je recevais des spams tous les jours, tout le temps ! Depuis que j'ai téléchargé cette application, terminé ! Merci !

Feb. 15, 2024

This was previously a 5-star review. Now it's a cautionary tale. I suspect that something has changed at the company that produces this app, because our recent experience has been terrible, and our early experiences were quite positive. For a long time, this app seemed to block all spam registrations, but recently, we realised we were receiving hundreds of them, and that they seemed not to be blocked out. I reached out to support, and that's where things really went badly. The support agent was extremely unhelpful. He constantly suggested that there must be another registration form that we're not telling them about. This is rather ridiculous, given that protection was working previously, and that they should have technology to be able to detect what registration forms we have. After a dozen back and forth messages, the situation went from bad to worse. At some point, I realised that they had actually disabled our registration form entirely. It seemed that real users couldn't register, but yet spam bot registrations continue to trickle in. Not only is this app no longer working, the customer service was just a waste of time. I would recommend against installing this app, and I would be hesitant to give their agents access to your store.

June 24, 2022

J'utilise cette applications depuis plusieurs mois, je suis ravie de son efficacité. Le service après vente est également très professionnel. je recommande.

June 15, 2022

I cannot comment on the effectiveness yet since I just downloaded it, however the customer service is fantastic.

June 7, 2022

Great app if your store is experiencing a lot of bots and spam. It has worked wonders for us and our site.

June 2, 2022

Dit werkt echt top! ik had eerst issues maar dit is perfect door Julis van de customer service opgelost waardoor alles nu goed werkt! super!

May 27, 2022

I am using Shop Protector + to protect my store against bots. In the two years we've been in business, we never had a problem with bots until a month ago. Suddenly, our shop started getting hit with multiple attacks. So far, SP+ has stopped this bot nonsense (yay!).

May 1, 2022

Shop Protector is great! All 3 of my Shopify stores got hit with the same bot on the same week. It tried to make 48 purchases and made 50 customer accounts on all 3 of my stores using the same name! One of my stores has been open for a while and never got a single bot until my 2 new Shopify stores got hit with one. Julius went in and finished the backend set up for me on all 3 stores, which I really appreciated. Just make sure you turn OFF Auto Cancel Suspicious Orders or it will auto cancel all of your orders. I had to give some customers discount codes via email so they'd place their order again. Other than that, I haven't had a single abandoned cart from a bot since! I'm very grateful.