Notify Me AI Back in Stock: SW
Back in Stock alert & Restock alert for Out-of-Stock Waitlists
Rating
4.9
feedback
552
chart
#383
All reviews
Review RSS Feed
March 2, 2023
A great addition to our site, assisting our customers to be notified when an item is back in stock great work team :)
hank you so much for your high approval! If there is anything else we can do, please do not hesitate to contact us. We are delighted to lend our hands. Cheers. Nona❤️
Feb. 28, 2023
tab doesn't show for all of my sold out items. tab doesn't get removed when product is back in stock either. had to contact support every. single. damn. time there was a restock and when there was a sold out item.
Hi there. Thank you for your honest feedback. Regarding your concern, we have already messaged you and we will do our best to sort this out for you. Please know that we value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life! Nona❤️
Feb. 25, 2023
Gute App, die eine wichtige Funktionalität für jeden Shop mitbringt. Bis zu einem bestimmten Grad können Individualisierungen im Editor umgesetzt werden. Alle Anpassungen, die darüber hinaus gehen, können mit dem tollen Support realisiert werden. Kann ich empfehlen.
Feb. 23, 2023
Atención inmediata cuando tienes cualquier duda, resolución rápida y muy buena. Aplicación muy recomendable
Feb. 23, 2023
Excellent app and amazing support. Claire took care of an issue right away. Highly recommend this app.
March 4, 2025
I'm afraid this app has gone downhill in the last few months, since we wrote a positive review. This seemed to happen from when the app changed from 'CW Back In Stock to 'Ecomsend Restock'. Firstly the developer randomly sent an email to all subscribers saying several products were back in stock, when they weren't. Secondly the chat function just doesn't understand simple questions, I would like to know the date when a back in stock email was sent and checked, but they don't seem to understand my query!
Dear Mutts and Hounds, This is Joey, the account manager from the Ecomsend Restock team. I want to personally thank you for bringing these important issues to our attention. Your feedback isn't just valued—it's essential to us, and I've carefully reviewed every detail of your concerns with our development and customer service teams. First, I want to sincerely apologize for the frustrating experience you've had with our app. You've been a loyal customer who once believed in our product enough to leave a five-star review, and we've clearly fallen short of the standards you deserve. Please know that I am personally looking into each concern you've highlighted and am committed to making things right. -Regarding the Stock Notification Issue After investigating your specific situation, I found that one of your products showed an inventory update on February 28th at 4:03 PM. Our system, following its current protocol, sent notifications to subscribers just one minute later at 4:04 PM. It appears that by March 1st, the inventory returned to zero, likely because the item was purchased or due to other inventory adjustments. This timing may explain why some subscribers saw zero inventory when they checked. For your reference, I've sent screenshots of both the inventory change records and our email notification timestamps to your email ([email protected]), as the Shopify review system doesn't support image attachments. These visual confirmations should help clarify exactly what happened. I completely understand your frustration with this situation. The current system logic works as follows: For example, when a product that 200 people have subscribed to receives email, then even just 1 item back in stock, all 200 subscribers receive a email. This creates an unfortunate situation where subscribers who check their email later may find the product out of stock again, leading to the impression that we sent incorrect notifications and we are sorry about this, we recognize this logic isn't ideal. I want you to know our development team actually has always been working on optimizing this default logic. It's just that because this involves changing core functionality that's been in place since the app's inception, finding the right solution requires careful development which lead to more investigating time. -Our Solution for You In the meantime, I'd like to offer you a customized solution: We can set a minimum inventory threshold for sending notifications to your customers. For example, if you set it to 20, the system will only notify subscribers when the inventory reaches 20 items or more, significantly reducing the chance of frustrating out-of-stock experiences for your customers. Please let me know what minimum inventory threshold would work best for your business, and I'll implement this custom setting for you right away. -Regarding Email Date Information I sincerely apologize that our customer service team couldn't provide clear information about when specific back-in-stock emails were sent. You deserved a better response and proper follow-up. We've addressed this internally with additional training. The ability to view email notification dates directly in the dashboard is actually a feature our development team is currently working on. I recognize how crucial this information is for your business operations. While we complete this development, I'll personally ensure our team provides you with any notification date information you need - just reach out to customer service and mention this conversation. -Moving Forward Your experience with our app since the transition from "CW Back In Stock" to "Ecomsend Restock" hasn't met the high standards we set for ourselves. We value your previous support tremendously, and I'd be grateful for the opportunity to demonstrate the improvements we're making. I'll personally keep you updated on our progress with these specific features that matter to you as development moves forward. Thank you again for your candid feedback. It's customers like you who help us become better. If you feel that our response and the solutions we're implementing address your concerns, we would be deeply grateful if you would consider updating your review. Your initial five-star rating really meant a lot to our team, and we're committed to earning that level of satisfaction once again. But we deeply respect your decision either way and we remain dedicated to resolving these issues and improving your experience with our app. Thank you so much again for your understanding and support all this time. Best regards, Joey Account Manager Ecomsend Restock team
Feb. 21, 2023
Nona was helpful and on point in guiding how the app works! Excellent customer service! Worth installing the app!
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards. Nona❤️
Feb. 20, 2023
50 free notifications per months on the Free plan. That's already so good for small shops! Customer service is 5/5 as well. Thanks
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know. Happy Life! Nona❤️
Feb. 20, 2023
she was very prompt and helpful! Thank you nona for the kind service and quick responses. So refreshing
Thank you so much for your being highly satisfied. We receive your opinions and we will do our best to make things better for you. If you need anything, please contact us. Happy Life! Nona❤️
Feb. 19, 2023
Great customer support! Replies within seconds and helps with any issues setting it up. would recommend this plug in to anyone that wants to gather emails from out of stock products!
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life! Nona❤️
Feb. 19, 2023
Great app and the support team is excellent! Thank you Nona for your help, my issue was fixed very quick
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated. Nona❤️
Feb. 19, 2023
Great support! The button is fully customizable and looks really good. I think this will bring us new customers. So far so good :)
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards. Nona❤️
Feb. 19, 2023
Hyper speed support from Nona and apps easy to use. Setting can be easily tested and video are also helpfull
Thank you so much for your high approval! If there is anything else we can do, please do not hesitate to contact us. We are delighted to lend our hands. Cheers. Nona❤️
Feb. 17, 2023
Smooth so far and looking forward to getting back lost customers. The support was very nice and helped me get setup.
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know. Happy Life! Claire❤️
Feb. 16, 2023
Works exactly how its suppose to work and service is great! You can keep track on popular out of stock items and more.
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know. Happy Life! Claire❤️
Feb. 15, 2023
Great customer service even at 9:30pm at night which is much appreciated!!!!! Would recommend the app to everyone
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know. Happy Life! Claire❤️
Feb. 14, 2023
The customer service agent was very friendly and responsive. He was able to solve my request very fast. Highly recommended for the shop not doesn't need too fancy features!
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know. Happy Life! Claire❤️
Feb. 13, 2023
Free plan is limited by good concept and works well for customers and sellers. Emails are sent quick and not diverted to junk.
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~ Nona🌹
Feb. 6, 2023
Fast and very good service. Not all our questions was answered at first, but they send us an e-mail and fixed it within 24 hours. I can really recommend this app.
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know. Happy Life! Claire❤️.
Jan. 13, 2025
Sto usando la versione gratuita dell'app e fa il suo dovere. L'assistenza è celere.
Grazie mille per essere molto soddisfatto. Riceviamo le vostre opinioni e faremo del nostro meglio per migliorare le cose per voi. Se hai bisogno di qualcosa, ti preghiamo di contattarci. Vita felice! Nona❤️