Notify Me, Back in Stock: CW
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Supernem at sætte op og alt virker, som det skal. Supporten svarer hurtigt og er meget hjælpsom.
When using the back‑in‑stock notification feature, customer accounts are automatically created, which is confusing and raises concerns about the system’s specifications. In addition, the admin settings are complex and difficult to understand, and responses from customer support have been slow. Moreover, the guidance provided by customer support has been inconsistent, with explanations and instructions changing multiple times, which has further increased confusion. Furthermore, there was a sudden price increase without any prior notice, so we are currently considering migrating to another app.
Hi there, Thank you for your detailed feedback. We sincerely regret that our app has not met your expectations recently, and we’d like to address your concerns with full transparency. 1. Pricing Transparency: We understand that price changes are sensitive. To ensure our users were prepared, we sent out multiple notification emails starting in early March—over a month before the mid-April transition. We apologize if these messages were filtered into your spam or promotional folders, as we made every effort to provide advance notice. 2. Account Creation Logic: Regarding the 'automatic accounts,' this is actually a subscription record required to track notification requests. In many cases, Shopify automatically lists these as 'customers' in your admin when a new email is captured. It is a standard integration to ensure your customers get their alerts accurately, not an unnecessary account creation. 3. Admin & Support Experience: We honestly apologize for the inconsistent guidance and slow response times you encountered. This is not the level of service we aim for. We are currently retraining our team to ensure unified and faster support moving forward. We value your long-term support across both your stores. To help ease this transition, please use code BIS50% for 50% off. We would also welcome the chance to have a senior specialist personally review your admin settings to simplify your experience. Please reach out to our support team or message me directly ([email protected]) so we can make this right for you. Best regards, Joey Account Manager SW Back in Stock
Simple and straightforward app! Had fast help offered by Pia to redesign a bit the look. Happy
Thanks Pia for your awesome customer support
"Great app! I’ve just added it to my store, and I can already tell it’s reliable thanks to the excellent customer support. Shan was especially helpful in giving me access to the best features, and I’m excited to see how it works in action!
ES Back in Stock has been a wonderful app for us-- It took us some effort to get our email domain auth set up so that we could send restock emails directly from our domain, but aside from that this app provides so much value for us while being a free app (understanding that it's a customer acquisition system for their other paid apps, etc.). The support team is also quick to respond and help us work through and challenges or issues we have. Thanks for offering this app to the ecosystem!
It is an awesome app. it does exactly what I want with no fees. Support was super fast and helpful. I would definitely recommend this app to anyone who needs to add back in stock notifications to their shopify store.
Simple to setup, easy to integrate
I like it and support is quick and helpful
helpful app and helpful associate
Awesome Customer Service ! I was able to get online chat help from PIA in less than 2 minutes.
So far extremely disappointed. We choose this app based on reviews, but our experience is nowhere near what the reviews are saying. First we were told to choose the highest plan to be able to make further edit on the email and set up our own email as sender, but as of Sept 14th, weeks and weeks after paying for the highest plan, our emails are still not setup properly and the email format is still completely off after many many times of asking to change it. The only positive thing we can say so far, that they answer quite quickly usually, but that does not mean that the problem is solved at the same time. We wanted to use this app for all our stores, but based on how the experience is, we won't. However we give another few days to see if anything changes.
Dear AVÔNA, I’m Joey, the account manager for Back in Stock. I read your review and I want to sincerely apologize for the frustrating experience you’ve had. You chose our app with high expectations, but the support and results you received were far from what we promise—this is completely our fault. After carefully checking your previous ticket, I can see several issues on our side: our development team’s response was slower than it should have been, the handover between different agents wasn’t seamless. And some of our emails to you may not probably have been successfully delivered due to some network or system error . All of this led to one problem being dragged on for weeks, and I completely understand how disappointing this must have felt. Please rest assured—your recent subscription fees will be refunded. I don’t want you to feel you’ve paid for nothing. Regarding your email template customization: On September 18th our developer actually finished adjusting the template for you and our team sent out a test email at that time. However, it seems due to a system issue you weren’t able to receive that email, and I sincerely apologize for the confusion this caused. This morning I followed up urgently with our developers, and the issue has now been fixed. I tested it on my side and was able to receive the test email successfully. I also sent one directly to your address [email protected] —could you please check and let me know if the template style looks good to you now? [Image] Regarding setting up your custom sender name: this step requires strict technical verification, and although you’ve already followed the instructions, it still shows as incomplete. To solve this as quickly as possible, I’d like to offer remote support via AnyDesk so our developers can directly see any errors and fix them in real time. https://anydesk.com/en/downloads Could you let me know if remote assistance is possible for you, and share a convenient time? I’ll arrange everything with our developers so that we can finally get this fully resolved. Once again, I’m truly sorry for the frustration we’ve caused. Thank you for giving us a few more days—we will do everything we can to turn this experience around. (Since I’m not sure whether my reply on the Shopify review page will successfully reach you, I’m also sending this email directly from [email protected], please do kindly reply me there, thank you so much)
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