Emotive: SMS Marketing

Dec. 28, 2022

Both the service and client support is amazing. The software is great! I think everyone should use it. I'm really enjoying working with emotive!

Dec. 28, 2022

Emotive, thank you for all you have done for me. Huge shout out to the BEST customer service member I have ever worked with, Brian Honick. Grateful for the emotive team in helping me expand and grow my business. Sign up!

Dec. 28, 2022

You guys have really created an excellent product and have a great support team. Easy to use and very intuitive.

Dec. 28, 2022

Emotive is simple to use as this has allowed us to reach out customers in a more direct manner which has resulted in constant conversion for our brand. The support staff is also great!

Dec. 20, 2022

I have been with emotive when they first started out. I was not familiar with text marketing and wasn't sure how effective it would be, but for the price I was willing to try out and I've been with them for over a year so I am glad I went with them. Communication with them has always been prompt and reliable. My favorite aspect is they send me ideas of what I should send as texts to customers so I'm not left wondering what would be a good thing to send out. I will be sure to use Emotive with every business I start.

Dec. 19, 2022

I would definitely recommend Emotive. We find it a useful tool and we're very happy that we work with Emotive. Our CSM is the BEST. She's literally the best CSM we've ever had - across every platform we use. It's easy and user friendly. 10/10

Dec. 15, 2022

I've been an Emotive user for almost a year now and truly love it. It's easy to use and the best part -- the Emotive team is helpful and responsive. Heading into 2022, we knew SMS marketing would be one of our key conversion drivers and Emotive delivered. I highly recommend this app to anybody that's looking to add SMS marketing to their business!

Dec. 13, 2022

Emotive offers many usual features on the app, but what I love more is the excellent customer service from all depts. I'm a newbie and got lost in the many features. My account manager Jessica is patient, knowledgeable, and worked with me to tailor the usage to my needs. Colbi has been amazing with tech support and I'm also looking forward to working with a designated copywriter for all future messages.

Dec. 9, 2022

Have been with Emotive for 2 years now, really like their hands of support approach. Also, the ability to use a normal phone number vs. short code is huge for a personal touch to the brand. Overall really solid experience!

Dec. 7, 2022

After fumbling around with another SMS marketing SaaS, as well as Klaviyo's own SMS program, I was decided to give Emotive a try. Starting with what was a to-the-point, no b.s. tour of the product with Christian F. right through a painless integration and onboarding with Brian Honick. The product simply works. The dedicated help from Brian and the entire team really sets this platform apart from the others. I wish every app and SaaS was this elegant and full of professionals like Emotive. Already seeing positive ROI and SMS growth after just 45 days. Couldn't be more pleased.

Dec. 5, 2022

Great app for our health & wellness ecommerce brand. Outstanding support from within Emotive when you are working with a lean team on scheduling and copywriting. Very transparent and easy-to-use. I recommend!

Dec. 1, 2022

We've been using Emotive for almost 2 years now and we couldn't be happier with the decision. They have an amazing Customer Success team and tech support. More than anything else, the SMS solutions perfectly compliment our overall marketing strategy. We highly recommend Emotive to anyone looking to have great success in SMS marketing.

Nov. 25, 2022

If I could give less stars I would. Avoid this company! Costs way more than you may expect and after canceling with them and was told many times I wouldn't be billed as we have had difficult year, their billing department is relentlessly trying to bill me every month all year even after multiple emails from them telling me it shouldn't happen again. Research other more affordable options

Nov. 22, 2022

The training the Emotive team gave us was incredible and very informative. We are able to navigate the different areas we use easily and quickly, while seeing results immediately.

Nov. 22, 2022

The experience with emotive has been so amazing. The entire team, especially Stephanie is amazing. I'm looking forward to success with this company.

Nov. 21, 2022

I find this app fairly user friendly! It is easy to segment lists and I love the test feature. I recommend it to anyone looking to use a SMS platform for their business.

Nov. 16, 2022

The Emotive team has been so helpful every step of the way. Their platform is very easy to use. Highly recommend.

Nov. 15, 2022

The app works really well. The only downside it that you will need to use 2 platforms (emotive and wisepop) and that can get confusing. The team at emotive is really helpful.

Nov. 14, 2022

Worst company ever. My ROAS was consistently under 1 every time. The people assigned to me were useless. I had to handhold them through writing the SMS even though I was told they would write and design the texts. Google them and read the reviews outside of Shopify. They are awful. One of the people got angry because I said I am going to use Klaviyo instead and went off me. Inappropriate and unprofessional.

Nov. 14, 2022

One of the best SMS platform we used. The customer service is awesome. the agent give us full advices from the setting up the flow to the marketing material. It comes with all the features of SMS marketing needs. With thousands of templates provided, we can easily target customers on every level of the channel. Besides that, it provide a powerful data report help us monitor the performance and optimize the campaign. The only con I can think of is the price. But it will justify itself at last. Overall I highly recommend you check it out