EPROLO‑Dropshipping & Branding

March 16, 2023

Shopify, you should not be forcing me to give even 1 positive star. I should have the option of commenting without stars. Better still, allow negative starts, because that is what I would give here. Where do I begin? Shipping times are not accurate. I purchased a product for myself and received and received it after 40 days, but it stated 14-25 days for delivery - that was after 12 days to process, even though it stated 2-3 days. I was charged a shipping fee but it said free shipping. Support told me that shipping times and costs are not always accurate and to please understand! Would my customers understand if I told them that? Product prices increased from between $5 - $20 and I was not notified. It takes a long time to manually check over 70 products frequently, to determine if there has been a price increase! Most of the products I look at have no descriptions. Support told me that is all the information they can provide and to please understand. Would my customers understand if I told them nothing about the product? Any time I have contacted support, they have no been interested in fixing issues. Rather, they brush it off as not important - bad customer service! I posted the above on January 29, 2021. I now want to add to it. I have had nothing but issues from Eprolo. Processing times are not accurate - I have a product that is urgent. They said processing will be 3-5 days. How do they work that out when their app says 2-3 days? I have been emailing then and today I told them it was day 5 for this urgent product. An email came back saying it will take an additional 1-2 (2-3 had become 6-7) days because they found a stain on it. Wonder when they were going to let me know. They wouldn't have if I hadn't kept emailing them. They don't always let you know when products are out of stock or discontinued. This makes you look stupid with customers if they order that product. EPROLO, I PAID FOR THIS PRODUCT ON 6 MARCH AND YOU STILL HAVE NOT DISPATCHED IT AND YOU ARE NOT REPLYING TO MY EMAILS. If your 2-3, I mean 6-7 day processing is accurate accurate, this product should show shipping details, but surprise surprise, it doesn't. My customer i asking where their products are. Their inventory is not real-time, so you could list products that are no longer available. I have had a few orders that I have had to cancel because the products are not available. It is mt reptation, my business, but they don't care. I have had several orders where the processing has gone over time. They never have express shipping fees loaded, even though they claimed many months ago that they would all be loaded. I seem to waist so much time contacting them and waiting and waiting for a reply. This adds an extra couple of days to the delivery. So, I have had numerous issues with Eprolo over the time I have been using their app ~ 2 years. Their answer to everything is very often "please understand". Well Eprolo, please understand that I have removed all of your products from my store and have found another supplier. Once you finally fulfill this last order, I will be removing your app.

Aug. 24, 2020

DO NOT USE THIS APP! They completely lie about shipping times. All they do is order from Aliexpress and ship to their California warehouse, and then they ship to your customer. Why would I do that when I can just add the product to Oberlo or literally dozens of similar apps and order myself. The hilarious part is, in order to maintain a positive reputation I ordered the items from a supplier on Aliexpress, and then Eprolo finally said my items had shipped(Lie by the way all they did was print a label. As of this review NONE of my orders have actually shipped.) When I clicked the tracking it brought me to an aliexpress order tracking from the SAME supplier I ordered from. What a Joke! Don't risk your reputation with this app.

Aug. 2, 2020

they don't ship the products you order out. instead they wait multiple weeks and tell you then that it's not in stock. they will offer you store credit but won't offer an actual refund. we only have this still installed to try to use our store credit, and they have messed up multiple orders since then even still.

Aug. 13, 2020

The shipping and processing times are no where near what they are advertising. I have orders that have been waiting to process for over a week at a time. I have paid for express shipping and it is not express but I am scared to not pay for it because I do not want my orders to be further delayed. Even the shipments that are processed out of there Chino Facility take a long time. I am just disappointed. Update: this supplier continuously fails to deliver then they beg you to remove the unfavorable review playing on your heart strings saying it effects their salary and their boss is going to be upset blah blah blah. Beg you to take it down before the resolve the problem with promises to do better. I refused. Business owners need to know what they are dealing with. My recent issue is they shipped the wrong product and on top of that short shipped the order to boot. I provided pictures, reiterated the issue at least 6 Times, broke it down into bullets to make it easier to follow and understand in various emails all for them to come back asking for pictures and asking me to confirm what size needs to be shipped. Because I wasn’t being clear. So not only did the order not ship timely, it shipped wrong and their customer service team is purposely being obtuse or they have a real problem. I now had to refund the customer for the entire order. I am asking for a refund for the i shipped product and an escalation contact. Let’s see if that goes anywhere. I’ll be back with a third update on how they resolved this Third update: I was finally able to have this resolved. They reshipped the order ( fingers crossed it goes well) and provided me a refund since I also had to refund my customer. Lily the escalation contact stepped in and her communication is very precise and clear and I appreciate that. it went a long way with de-escalating the situation. I am satisfied with the outcome of my dispute

July 21, 2020

I used this app and the delivery time is not what they claim. Even with you paying the extra amount for 5-7 days the delivery is the same as on Aliexpress. I tried them twice to make sure, and each time I was highly disappointed.

June 23, 2020

I would give zero stars. They lie about the delivery time. I had several charge backs from customers and ended up losing lots money.

Aug. 13, 2020

The price of the Prodcuts are OK, but the shipping is almost X3 of the product price the worse thing is that this products are taking 20 to 50 days to arrive to the US. very rediculous shipping prices and delivery time. A pair of shoes that cost $14 they chrge $18 for shipping. Imagine you can find the same shoes here in the US for under $15 includding shipping. I will remove all this products and delete the app because EPROLO is abusing, I came here becuase the shipping was FREE then becuase of covid19 they put "EXPRESS SHIPPING" for $3 per item now just found out that every product is up to 3X more for shipping of the product price, very rediculous.. this business going bad. since I started I have refunded over 8 customers lamost 50% of my customers got refund/cancelled orders because of the products they dod not have them or because the clien complained that the product never arrived, when you call USPS and aske them for details with tracking number provided by eprolo the USPS says Eprolo have not sent them any package.

May 12, 2020

I used this to handle orders that had run out from other suppliers. They DO NOT HAVE US WAREHOUSES unlike what they tell you. Its all a sham with "express shipping" from China. Many customers are still waiting up to a month to receive their orders and they just kept telling me I needed to wait a couple more days because they wanted to cover their asses. Its a lie. If your customers want their orders quicker than a month with express shipping I would go elsewhere.

March 7, 2020

This company is FRAUD. I have reported this to Shopify Support as Fraud. Do not use this Eprolo to get the products you want on aliexpress as they always gonna reply to you with sourcing issues, no own stock, and LIMITED suppliers which is the reason that they always say PRODUCT OUT OF STOCK when ordering a product you want like in aliexpress. They DON'T work with the same sellers of aliexpress as they have own limited suppliers. Talking to your assigned eprolo assigned account manager is useless as well as they will just leave you with the problem, saying they will take your concern into consideration in the future. They are only capable of supplying their own EPROLO products. Now I have to move like 70% of my store products which are alie products back to Oberlo.

June 15, 2020

Although they have a wide selection of product; shipping is not as they claim. There shipping is not faster than aliexpress. When express shipping is selected and paid for; they will charge you for express shipping, but do not ship express. When asked for a refund of express shipping fee they will not return it and tell you the item is already being shipped. Express shipping is also not available on all items as they make it seem, and you won't know what items are allowable until you go to place an order. If you can wait until whenever to receive items then go for it, but if your looking for a supplier with reasonable shipping timeframe; then this not the company to go with.

Nov. 13, 2019

Im coming here to warn you all before you waste HOURS downloading and editing countless titles. The shipping guarantee that they promise is a full blown lie! It takes 18 days MINIMUM for shipping I hate to write such a review but I feel this needs to be said. The customer service is terrible. Good luck getting ahold of anyone when you need a answer quickly. There are on a different time zone and it can take about 24 hours to get a answer and even then its not usually the correct question that needs to be answered. So you re-ask the question again and wait another 24 hours. THEN here is the real kick in the pants. If you import any items in the URL area ( importing Ali Express items etc.) they charge you a extra fee on top of the original price as a "finder fee" because according to them theyre needing to "find" the item. I had a item that normally costs me $3.50 they bumped it to $12.00 plus shipping. I was forced to buy off-line because of this price increase. I contacted Shopify right away and they contacted the company and the company said they didn't do it. However I have copies and screen shots proving what they did and them also admitting to it. Because of their 'finder fees" unethical business practices and lack of customer service I deleted over 600 + items , hours of time, including me paying someone to write beautiful descriptions on each product. THAT should tell you right there just how serious I am. 1. your shipping isn't 4-8 days its 18 2. I also paid for speedy express shipping on one item because I was told the item would take a month and the item STILL isn't delivered., I now have a upset client. The express shipping was refunded to me however they admitted that it was never applied to the product and they're " sorry" 3. $400 down the tubes to hire someone to write product descriptions that cant transfer to a different company even if its the same product. I wish someone would've warned me like I am warning you. Use at your own risk. DON'T IMPORT ITEMS THROUGH THE URL feature it will cost you extra. Don't believe be :? see for yourself.

Oct. 23, 2019

Very buggy and laggy, but pretty much the same as oberlo. I wanted to delete the app but somehow EPROLO doesn't let me remove it from shopify. Can't recommend this app...

Sept. 8, 2019

My experience with this app was absolutely horrible. Every single time I ordered, there was an issue. Either the item wasn't really in stock, they would take forever to even ship the item out (way past the time that's stated), or they wouldn't send out every item that was ordered. I've gotten so many complaints from my customers while using this app. It got so bad to the point it almost ruined my business for good. Customer service was horrible also. They would ask you a question, and even if you said no, they would still proceed to do it. Also, I never received certain refunds I was supposed to get. My experience was not good at all and I do not recommend working with them. It was a nightmare!

Sept. 2, 2019

I would be very careful as they don't provide refunds for items that dont arrive to the customer and the provide false tracking numbers.

Aug. 23, 2019

This app does not do what it states. It's express shipping times are always off and never on time! I have wasted so much money paying for express shipping. When you order a lot of items they either dont send it all or send you the wrong color. They will use your logo if you pay for it but the brand tags will be in each piece of item. You dont pay any monthly fee but there is levels, if you spend this much money you will go into the next level and get extra stuff such as free customized tape and all that, however that is fake! Everytime you get closer to reaching that level they will change the rules and move the free stuff to the next level. NOW THEY DONT EVEN SOURCE PRODUCTS! you have to do everything manually! You dont get full refund like you do in aliexpress. DO NOT WASTE YOUR TIME AND MONEY!

Sept. 7, 2019

6 orders placed through Eprolo since July 28th, and I am about to issue my second refund to an unhappy customer. I reached out to Eprolo regarding a product stuck in the processing mode. I waited for about two days for a response or email back from them. I then decided to click around on the dashboard. I clicked the "View All Chat" button and saw they had responded saying they could not fulfill the order. They didn't email me. I didn't receive a notification showing they had responded to me. It seemed as though they immediately archived their response to me in the message box. That was the first refund I had to issue. After issuing the refund and checking the provided tracking numbers to make sure other orders were not "floating", I noticed all the other orders were still showing they "In Transit". A few seconds later, I get an email from different customer saying their package was supposed to be shipped to them already. I looked at the tracking number again to make sure I hadn't entered the wrong number. That customer is now requesting a refund. So, to make a long story short, Eprolo is not effective. Eprolo does not have good customer service. I have had 6 orders placed through Eprolo since July 28th. Today is August 14th, and none of my customers have had their products shipped to them. My business' credibility has been degraded by this company. They do not respond in a timely manner. Their shipping method does not work. I will be unpublishing all products and deactivating my account with them as soon as I can get an update from Eprolo regarding the remaining "In Transit" customer orders. Say No To Eprolo. -------------------------------- September 7, 2019 I'm still having problems with Eprolo. They don't honor their shipping policy. I asked for a refund for the shipping fees I paid. They don't want to refund me the full amount. I asked for an address so I can update my shipping settings & policies on eBay, and they didn't provide one. They do not provide good customer service. They even had the nerve once to ask me to remove my review. They are rude. One of my orders had to be refunded to the customer because 6 days after the order was placed, the tracking number was not verifiable and I had no way of telling the customer where the product was. I complained about the tracking number to Eprolo for almost 5 days until I just said it. The order was placed by the customer on August 20. I refunded the customer on August 26, and it wasn't delivered until August 31. When I contacted Eprolo again, they said they couldn't refund me the cost I paid them for the item because it had already been shipped from their warehouse. The agent said they didn't owe me a refund because it shipped it 9 days. The 20th to the 31st is 11 days, duh. Even if it did ship in 9 days, that's longer than the 5-8 days they promised. How was I supposed to know what was going on when the tracking number they provided did not work?!?! When they said they did not want to refund at least the express shipping fees I paid, I was furious. There was nothing I could do because they have no contact number and they only respond after 24 hours. The agent contacted me and said it wouldnt be "fair" to them to issue me a refund for the shipping fees because they had to pay for shipping too. WHAT!!! EXCUSE ME?!?!? I paid an extra $3.5 for express shipping on a $35 order that I had to refund because of an invalid tracking number, and they want to say what's not fair to them. Really . I paid express shipping fees for 3 separate orders & none of them shipped within 5-8 days. The agent said I need to be aware of the issues going on in Hong Kong. My customers do not care about what's going on in Hong Kong. They want what they paid for, which was a guaranteed product on a guaranteed date. When I asked for an address to Hong Kong or China or wherever they are, all they can tell me is use to epacket. Why tell me to use epacket when I ask for a shipping origin. It makes no sense. I explained to the agent that I'm selling on eBay and need an address/shipping origin. They don't give a. Did I mention Eprolo can be very rude? So, I'm still waiting for an address and I'm still waiting to see how much they are going to refund my for the Express shipping fees I paid. •I want my $9.50 refund for the shipping fees I paid. •I need an address to set up my shipping settings on eBay.

July 27, 2019

I wish I could rate bellow zero this APP is untrustworthy! My first 3 orders and they F**** up all of them the first one they couldn't source the product had to give a refund. the second one a costumer orders 2 cutlery sets and receives an a iron man phone case and the 3rd one is lost as never arrived! Paid for duck tape with my logo and they don't even bothered. This app is an insult and will ruin your name and company. Costumer service is slow and just buys time and wastes your time. DO NOT RECOMMEND EXTREMELY UNPROFESSIONAL AND UNTRUSTWORTHY.

July 24, 2019

I am writing this a fellow seller to let anyone considering using this App to not do so. Entrusting my business to this APP, the products and shipping has been more than detrimental to my business and its reputation. I am unsure how I will truly recover from all of Eprolo's lapses. I trusted this APP for several reasons. I trusted that if Shopify offered it...then it was reputable. I regret not reading the reviews which is why I am truly taking the time to place this here for all to see and know. Please do not let this happen to you. Although the APP is wonderfully created and looks so very promising, please don't be fooled like I have been. The shipping times are horrendous, US expressing shipping truly is not available. You will not be informed of this until after you have placed the order, paid for express shipping and inquire as to why this order has yet to ship. Only then, will you be informed that they cannot ship your product expeditiously. You will be stuck with explaining to your customers, repeatedly apologizing and refunding more often than not. The tracking numbers they provide really lead to nowhere traceable. If it does finally show anything it will still say processing and the order is being prepared to be shipped. I will be transparent and tell you that out of 100 plus order only 2 people (that I can tell thus far) have received any items. One of those I had to fully refund, because the item they ordered came worn, tattered and stained. They stated that it literally looked used (baby anti roll pillow). When reaching out the company about concerns they or either non-responsive of half responsive and never fully address your issue. The use of this App has been a customer service nightmare for me. I am constantly met with inquiries about where the orders are, refund request, or tracking updates to which it is very difficult to provide because again the tracking does not lead anywhere. If I could give "zero" stars I would. I want you all to know about this. If you care about your business reputation (which I know we all do) be mindful of this app. We work hard to build our business, reputations and brands. We do not deserve to entrust a company such as this with our reputation only for promises to go unfulfilled. The only thing I can hope for at this point is that my service recovery works with my customers in an attempt to rebuild. This has truly cost me much more than money... Please learn from my experience and save yourself the head and heart ache. I am happy to show anyone all of my initiated refunds, complaints, etc... to help anyone that may need it...I truly hope this helps someone who is freshly starting out. Avoid this pitfall. I wish you all the very best.

July 12, 2019

VERY disappointed in this app that showed SO much promise! They represent and promise "branding" on the shipping label, packing slip and packing "scotch tape" and even have a picture of my scotch tape with my label, which I paid $20 for on 3 of my sites (total $60). I have tested 2 orders by ordering from my own store and, so far, no scotch tape, no packing slip and no shipping label with my branding on them. When I received my orders, I didn't even know it came from my own shop! They also do NOT ship in 5-8 days on everything. I promised one customer 5-8 day shipping on a stuffed toy for her sons birthday, well, they shipped it by ePacket in 12-25 days and did not notify me for the option of canceling the order. When you choose a shipping option, a vendor does not have the option to use a different shipping method, they MUST use the shipping method chosen and paid for. I had to go through PayPal for a charge back on this one because they would not honor their promises of a refund to make things right when shipping gets messed up and they cannot follow through on their promises. Their inability to stand by what they represent in their Shopify business promises has harmed my business reputation with my most recent customers. I need a fulfillment company I can trust and eProLo has a good concept, but they cannot stand up and delivery on what they promise. If you want your business reputation damaged, use this app. I am in the process of withdrawing all of my products I have with them and going back to AliExpress directly.

June 27, 2019

Do not use the APP to if you are planning on shipping to South Africa. It is not setup for South Africa. Repeat: Do not use the APP to if you are planning on shipping to South Africa. It is not setup for South Africa.