eShipper
Simplifying Shipping, Powering Your Brand’s Success.
Rating
3.3
feedback
37
chart
#2,073
All reviews
Rating Breakdown
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Dec. 6, 2024
This app worked well for few years but in Q4 2024 it stopped working. The Shopify App does not work, does not provide access to product boxes, weight, dimensions, etc. Requested customer support for weeks. No reply Checked eShipper website. No way to get support It is a ghost company now. We will have to remove it from our store.
Oct. 7, 2024
After many years of good service, suddenly, in September 2024 everything changed: - New buggy and unpolished app; - Suddenly, cannot purchase Canada Post label anymore... Arguing that we need to deposit all our daily package to 45mn from our place and not at Canada Post directly anymore. - Pricing of UPS also skyrocket in September 2024 without any reason. Sorry to see sunch a decline in what used to be a very good entreprise.
March 6, 2023
I would recommend e-shipper. The ease for us and our customers is wonderful. I'm still figuring out a few bugs but I am working with Maui Malonzo in tech support who is so responsive, well informed and always follows up - which is great. And Komal Puri my rep who calls me back at all hours! The information migrates quite well from Shopify to the e-shipper site but some fields are frustrating. It will auto-populate incorrect info so I'm hoping they get this fixed. But overall very happy.
Feb. 4, 2023
Having amazing rates is just a bonus. What really sets them apart is the incredible customer service! Irene, Amanda and Alex are absolutely amazing and always go above and beyond to help in any way they can. I would recommend them over and over again.
Jan. 22, 2023
Great rates with a great customer service. We had always someone to talk to to whenever we get any issue with shipping and they go above and beyond to help us get things right.
Jan. 17, 2023
We have had the best time working with eshipper! They are such a professional company with incredible people working there. I love how they can help us with everything from better shipping rates, to picking and packing, to helping us with our Amazon store front (shoutout Blair & Jack from AMZ prep!) our account manager Ahmed Sabah has been amazing at helping us navigate all these different services and help to tailor things to help support our small business. We love eshipper and will be long term customers! - Lauren BUZZD Nutrition
Jan. 16, 2023
We made a significant move to eShipper the week prior to BFCM, and despite a few hiccups in the early days (volume related) their customer service has been outstanding. Now that shipping has settled back into the "norms" we are seeing strong execution and support. There is much to accomplish yet, and we are adding shipments to extend our relationship, but I feel the team at eShipper is supportive of our vision.
Jan. 5, 2023
Its been a month we are using eShipper to fulfill our order for USA and Canada, during the initial setup we have many problems, because we were not familiar with this new setup, but the most excellent thing about eShipper is the team they are very efficient and responsible, whenever we need assistance they are always provide assistance in responsive way. They help me setup our eShipper and provide solution to our each and every query
Jan. 4, 2023
We have been using eShippers to fulfill our Canadian orders for the past 6 months (out of their Toronto warehouse). They have been absolutely superb to work with! We have used other 3PLs and eShippers are far-and-above easier to work with and more nimble than others we have used. All of our orders are shipped on time and we get accurate and current tracking and related info immediately. The team is very responsive and they even went above and beyond to help us troubleshoot issues the few times they occurred (issues not caused by them). I would highly recommend eShippers, and we look forward to continuing to use them.
Aug. 26, 2022
Stay Away, Nothing but problems out of the gate. App didn't work properly, unable to show customer info, and Nothing but issues. I managed to ship a few packages and was double-billed for one. Then apparently there were some system issues and incorrect shipment details were displayed, eshipper tried to charge me an additional $576 due to their system error. Still dealing with customer service to refund over a dozen additional charges that were not authorized. What a nightmare.
March 30, 2022
Only for Canadian customers. Wish they would specify that before I took the time to download it and give them all my information
Jan. 10, 2022
We have tested few other apps and this one had the best discounted shipping rates. Thank you Ahmed for the help in setting up.
Jan. 9, 2022
The service I've been receiving with eShipper has been phenomenal and has truly made my experience as a small business owner MUCH EASIER. I like that I can integrate my shopify with eShipper so smoothly. I am grateful to have Ahmad Al Abid as my account manager - he ensures I receive great support and great shipping rates! Ahmad is very responsive, helpful and passionate about his job.
Jan. 9, 2022
I have been using eShipper for over 5 years and can't see myself without it, for all Canadian small businesses it's a must if you want to save on shipping within Canada, USA and worldwide A+ and special thanks to Ahmed
April 28, 2021
Great rates for customers and easy to install and use. The customer service reps are very responsive and helpful.
April 9, 2021
Great team! super efficient for a huge project like ours and they're great with communication. I had my doubts about the volume of what we're selling but they managed to take the stress out of it :)
April 9, 2021
This app has helped me greatly in offering my customers different shipping options. Also, the customer service and team at eShipper have been great
April 9, 2021
Best shipping rates we've seen so far! Tentative staff, especially our account manager, Zahera! She and her team are always available to communicate and address any issues, and they go above and beyond to help our business.
April 8, 2021
eShipper has done a phenomenal job by going above beyond to meet the needs of our organization. Friendly staff, great customer service, great platform and cheap shipping made working with them a wonderful experience. I would highly recommend them.