All reviews

Rating Breakdown

  • 5
    80% (28 ratings)
  • 4
    6% (2 ratings)
  • 3
    6% (2 ratings)
  • 2
    6% (2 ratings)
  • 1
    3% (1 ratings)
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4 / 5 Share

March 6, 2023

I would recommend e-shipper. The ease for us and our customers is wonderful. I'm still figuring out a few bugs but I am working with Maui Malonzo in tech support who is so responsive, well informed and always follows up - which is great. And Komal Puri my rep who calls me back at all hours! The information migrates quite well from Shopify to the e-shipper site but some fields are frustrating. It will auto-populate incorrect info so I'm hoping they get this fixed. But overall very happy.

Using app

6 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 4, 2023

Having amazing rates is just a bonus. What really sets them apart is the incredible customer service! Irene, Amanda and Alex are absolutely amazing and always go above and beyond to help in any way they can. I would recommend them over and over again.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2023

Great rates with a great customer service. We had always someone to talk to to whenever we get any issue with shipping and they go above and beyond to help us get things right.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2023

We have had the best time working with eshipper! They are such a professional company with incredible people working there. I love how they can help us with everything from better shipping rates, to picking and packing, to helping us with our Amazon store front (shoutout Blair & Jack from AMZ prep!) our account manager Ahmed Sabah has been amazing at helping us navigate all these different services and help to tailor things to help support our small business. We love eshipper and will be long term customers! - Lauren BUZZD Nutrition

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 16, 2023

We made a significant move to eShipper the week prior to BFCM, and despite a few hiccups in the early days (volume related) their customer service has been outstanding. Now that shipping has settled back into the "norms" we are seeing strong execution and support. There is much to accomplish yet, and we are adding shipments to extend our relationship, but I feel the team at eShipper is supportive of our vision.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 5, 2023

Its been a month we are using eShipper to fulfill our order for USA and Canada, during the initial setup we have many problems, because we were not familiar with this new setup, but the most excellent thing about eShipper is the team they are very efficient and responsible, whenever we need assistance they are always provide assistance in responsive way. They help me setup our eShipper and provide solution to our each and every query

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2023

We have been using eShippers to fulfill our Canadian orders for the past 6 months (out of their Toronto warehouse). They have been absolutely superb to work with! We have used other 3PLs and eShippers are far-and-above easier to work with and more nimble than others we have used. All of our orders are shipped on time and we get accurate and current tracking and related info immediately. The team is very responsive and they even went above and beyond to help us troubleshoot issues the few times they occurred (issues not caused by them). I would highly recommend eShippers, and we look forward to continuing to use them.

Using app

5 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Aug. 26, 2022

Stay Away, Nothing but problems out of the gate. App didn't work properly, unable to show customer info, and Nothing but issues. I managed to ship a few packages and was double-billed for one. Then apparently there were some system issues and incorrect shipment details were displayed, eshipper tried to charge me an additional $576 due to their system error. Still dealing with customer service to refund over a dozen additional charges that were not authorized. What a nightmare.

Using app

2 months

Total reviews

3

Average rating

3.7

2 / 5 Share

March 30, 2022

Only for Canadian customers. Wish they would specify that before I took the time to download it and give them all my information

Using app

4 minutes

Total reviews

32

Average rating

2.1

5 / 5 Share

Jan. 10, 2022

We have tested few other apps and this one had the best discounted shipping rates. Thank you Ahmed for the help in setting up.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2022

The service I've been receiving with eShipper has been phenomenal and has truly made my experience as a small business owner MUCH EASIER. I like that I can integrate my shopify with eShipper so smoothly. I am grateful to have Ahmad Al Abid as my account manager - he ensures I receive great support and great shipping rates! Ahmad is very responsive, helpful and passionate about his job.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2022

I have been using eShipper for over 5 years and can't see myself without it, for all Canadian small businesses it's a must if you want to save on shipping within Canada, USA and worldwide A+ and special thanks to Ahmed

Store

OudLux

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2021

Great rates for customers and easy to install and use. The customer service reps are very responsive and helpful.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 9, 2021

Great team! super efficient for a huge project like ours and they're great with communication. I had my doubts about the volume of what we're selling but they managed to take the stress out of it :)

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2021

This app has helped me greatly in offering my customers different shipping options. Also, the customer service and team at eShipper have been great

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2021

Best shipping rates we've seen so far! Tentative staff, especially our account manager, Zahera! She and her team are always available to communicate and address any issues, and they go above and beyond to help our business.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

eShipper has done a phenomenal job by going above beyond to meet the needs of our organization. Friendly staff, great customer service, great platform and cheap shipping made working with them a wonderful experience. I would highly recommend them.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

We use this app for fulfillment and shipping and get much better rates than Shopify plan shipping rates. The team is fast and great to work with. We highly recommend eShipper!

Store

Rainbo

Using app

Almost 2 years

Total reviews

6

Average rating

4.7

5 / 5 Share

April 8, 2021

So far we are loving eShipper! Fulfillment & shipping have been so quick and seamless. We absolutely love working with Sabira. 100% Recommend!

Store

Ally®

Using app

About 2 years

Total reviews

1

Average rating

5.0

3 / 5 Share

March 9, 2021

Good pricing. Unfortunately their accounting business model does not work with our actual business model.

Using app

About 1 year

Total reviews

1

Average rating

3.0

Developer Reply

We are sorry to hear that you had to deal with several shipping adjustments (additional fees) and understand how frustrating it must be for you. We try our level best to make sure no customer has to go through this but carrier-related adjustments are unfortunately not in our control. As discussed with you earlier, although most of these charges were carrier related & valid, we have refunded several of these payments as we truly value your business and empathize with your situation. Our teams have been constantly working with you to rectify all the issues you have found in your audit report. Please know that your Account Manager as well as our Escalations team continue to be highly involved in the entire process with the carriers as well. We’d greatly appreciate the opportunity to resolve all your issues and hence have requested for a call with you involving our senior management. We are confident to work out a resolution for you with your cooperation.