
SB Estimated Delivery Date‑ETA
Animated EDD & Countdown Timer | Order Shipping Range
Rating
4.8
feedback
333
chart
#247
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The ETA app has received overwhelmingly positive reviews from users, with many praising the excellent customer service and support provided by the team, particularly mentioning individuals like Jay and Samta. Users appreciate the transparency the app offers in terms of lead times and handling times, enhancing the customer experience. The app is described as user-friendly, with great features for managing delivery timelines and providing accurate estimates. However, there are a few mentions of higher prices for Shopify Plus stores not being clearly advertised, leading to some dissatisfaction among users.
Highlights
Rating Breakdown
All reviews
Feb. 11, 2025
Great customer service, very helpful
Thank you so much for your 5-star review! 😊 We're thrilled to hear that you found our customer service helpful. If you ever need further assistance, feel free to reach out. 🚀
Feb. 5, 2025
Maybe it works. However, set-up is super hard, not Global ETA rules available for free or Startup plas as advertised. Upgraded to Startup version to unlock Global ETA rules, but discovered that only Growth plan offers it.
Hey, we understand how important clear expectations are, and I’d love to help resolve this for you. The Global ETA rules are available in the Growth plan, and we apologize if there was any confusion regarding this. If you’d like, our support team can assist with the setup to ensure you’re getting the most out of the app. Let me know how we can help! 😊
Feb. 1, 2025
I have been using the ETA app for a while now, and have spent a log time with the support people, Jay in particular, who has set up custom timings for our slightly unusual business model. They are amazing! Brilliant product and A+ service, give them a try!!!
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you've had a great experience with our ETA app and support team, especially Jay! 🎉 Customizing the setup for your unique business model was our pleasure, and we're always here to help. Your kind words mean a lot to us! 🚀 Thanks for recommending us—happy selling! 🛍️✨
Jan. 31, 2025
Great customer service. They respond very quickly and are helpful with anything you need.
Thank you so much for your 5-star review! 😊 We're thrilled to hear that you had a great experience with our customer service. Your kind words mean a lot to us! If you ever need any further assistance, we're always here to help. 🚀✨
Jan. 24, 2025
This is an amazing app! It gives transparency to your customers when it comes to lead times and handling times which is great. The support is also phenomenal, they are always online at the end of the chat to help and support. Cannot rate this highly enough.
Thank you so much for your amazing review! 🌟 We're thrilled to hear that our app has brought transparency to your customer experience and met your expectations for lead and handling times. Your kind words about our support team mean the world to us! We're always here to help and ensure you have the best experience possible. If there's anything else we can assist you with, don’t hesitate to reach out. Thanks again for your support and trust! 😊
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