Rating

4.8

feedback

333

Reviews

chart

#247

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    10%
  • Less than a month
    26%
  • Less than a year
    46%
  • More than a year
    16%

Reviews Summary

The ETA app has received overwhelmingly positive reviews from users, with many praising the excellent customer service and support provided by the team, particularly mentioning individuals like Jay and Samta. Users appreciate the transparency the app offers in terms of lead times and handling times, enhancing the customer experience. The app is described as user-friendly, with great features for managing delivery timelines and providing accurate estimates. However, there are a few mentions of higher prices for Shopify Plus stores not being clearly advertised, leading to some dissatisfaction among users.

Highlights

Excellent customer service and support
Transparency in lead times and handling
User-friendly with great features for managing delivery timelines
Higher prices for Shopify Plus stores not clearly advertised
Customizable and easy to use

Rating Breakdown

  • 5
    90% (299 ratings)
  • 4
    5% (18 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (4 ratings)
  • 1
    3% (11 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 11, 2025

Great customer service, very helpful

Store

nztack

Using app

--

Total reviews

10

Average rating

3.8

Developer Reply

Thank you so much for your 5-star review! 😊 We're thrilled to hear that you found our customer service helpful. If you ever need further assistance, feel free to reach out. 🚀

2 / 5 Share

Feb. 5, 2025

Maybe it works. However, set-up is super hard, not Global ETA rules available for free or Startup plas as advertised. Upgraded to Startup version to unlock Global ETA rules, but discovered that only Growth plan offers it.

Using app

11 minutes

Total reviews

3

Average rating

4.0

Developer Reply

Hey, we understand how important clear expectations are, and I’d love to help resolve this for you. The Global ETA rules are available in the Growth plan, and we apologize if there was any confusion regarding this. If you’d like, our support team can assist with the setup to ensure you’re getting the most out of the app. Let me know how we can help! 😊

5 / 5 Share

Feb. 1, 2025

I have been using the ETA app for a while now, and have spent a log time with the support people, Jay in particular, who has set up custom timings for our slightly unusual business model. They are amazing! Brilliant product and A+ service, give them a try!!!

Using app

About 1 month

Total reviews

10

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you've had a great experience with our ETA app and support team, especially Jay! 🎉 Customizing the setup for your unique business model was our pleasure, and we're always here to help. Your kind words mean a lot to us! 🚀 Thanks for recommending us—happy selling! 🛍️✨

5 / 5 Share

Jan. 31, 2025

Great customer service. They respond very quickly and are helpful with anything you need.

Using app

About 20 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! 😊 We're thrilled to hear that you had a great experience with our customer service. Your kind words mean a lot to us! If you ever need any further assistance, we're always here to help. 🚀✨

5 / 5 Share

Jan. 24, 2025

This is an amazing app! It gives transparency to your customers when it comes to lead times and handling times which is great. The support is also phenomenal, they are always online at the end of the chat to help and support. Cannot rate this highly enough.

Using app

16 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! 🌟 We're thrilled to hear that our app has brought transparency to your customer experience and met your expectations for lead and handling times. Your kind words about our support team mean the world to us! We're always here to help and ensure you have the best experience possible. If there's anything else we can assist you with, don’t hesitate to reach out. Thanks again for your support and trust! 😊

All reviews

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