Estimated Delivery Date ‑ ETA
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Customer service is useless. I have sent over 20 emails back and forth regarding bugs and they cannot comprehend the issue or won't do anything about it. There is no way to hide the alert for Out of Stock items with "Continue Selling when out of stock" disabled. This means that if your customer selected a greyed out variant, they are still told that their item will be dispatched.
Thank you so much for your 5-star review! 😊 We're thrilled to hear that you found our customer service helpful. If you ever need further assistance, feel free to reach out. 🚀
Maybe it works. However, set-up is super hard, not Global ETA rules available for free or Startup plas as advertised. Upgraded to Startup version to unlock Global ETA rules, but discovered that only Growth plan offers it.
Hey, we understand how important clear expectations are, and I’d love to help resolve this for you. The Global ETA rules are available in the Growth plan, and we apologize if there was any confusion regarding this. If you’d like, our support team can assist with the setup to ensure you’re getting the most out of the app. Let me know how we can help! 😊
On the face of it, this looks a nice app, but sadly it doesn't live up to expectations. The setting for the cut-off time simply did not work, no matter what time we entered, and the calculation of working days was equally as bad. For example, we don't ship at the weekends, so we set Sat and Sun as non-working days; we would expect the app to know that we would next ship on Monday for orders placed over the weekend, but here we are on Saturday, and it shows our next despatch day as being Tuesday! We also found some of the app's features difficult to find, so we contacted support for assistance. Two days later, we still haven't heard from them even though our subscription included 'priority' support. As a Shopify user, you kinda get used to apps that don't work straight away and have slow support, but usually, you get a free trial period, so if it isn't for you, you can uninstall it without being out of pocket. Beware, there is no such free trial with this app, the developer is taking your money straight away and you won't get it back. Finally, we are being bombarded with Spam emails about another app from this developer. We never signed up for their marketing emails, so yes, this is Spam.
We apologize for the inconvenience you've experienced. Please reach out to us directly with your concerns, and we'll prioritize resolving the issues you've encountered with the app's functionality and support. We're committed to providing the assistance you need to ensure a better user experience. Additionally, we'll investigate the spam email issue immediately. Your feedback is valuable, and we're dedicated to addressing any misunderstandings or confusion promptly. we ensure a better experience with our app.
not working properly - cannot adapt to per variant instead of product. I think its good for small stores but forget about it if you plan to scale product amounts and work with variants. useless. had the app for over 1 year.
Hello Playoffside, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. You can connect with us on live chat, WhatsApp chat(+918511963839), or via email at [email protected]. Thanks & regards, SetuBridge Support team
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