ETAs ‑ Estimated Delivery Date
Animated EDD & ETA | Estimated Delivery Date & Time...
Rating
4.9
feedback
295
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#333
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Oct. 22, 2024
The support tried their best to solve my issues and patiently providing solutions until it is fixed.
Thank you so much for your review! We're glad to hear that our support team was able to assist you and provide the solutions you needed. If there's anything else we can help with to make your experience even better, feel free to reach out! We're always here to help.
June 1, 2023
Two updates in this review – 1 update after initial installation, and 1 after the issues I experienced were corrected. Update 1: This app on the surface appeared perfect for my needs. And to save 17% on the price, I purchased the annual plan at $79.99. Sadly, since installed on May 14th, I’m still not able to use it. Issue 1: May 15th: Tried to add a product specific message however no products would load when selecting the relevant Collection the products were part of. Raised a support ticket on May 15 and happily it was resolved the next day. However, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box. Issue 2: May 20th. Cannot even view the app – just a blank screen when it is selected from Shopify > Apps. Raised support ticket on May 20th. On May 23rd was advised “We apologize for the inconvenience you have faced. We’re very sorry. We will take care of the “issue” on top priority for you. Please hold patience with us.” May 25th, asked for an update on this top priory tissue. So, after almost 2 weeks (post app installation) I was not able to use it and only received an update after the day after this review was posted. Updated 2: On May 26th Support team contacted me and corrected the Issue 2 that was raised on May 20th . After giving them store access Issue 2 was corrected. Then after an uninstall and reinstall the app began to load again….but…..Issue 1 was now back and I could not find any collections in the “product specific message” section. After alerting their support team it was rectified within 24 hours. But again, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box (and also after it was previously corrected). Now, all that being said, the app has worked flawlessly since. It took a while and support did fix finally the issues after a bit of prodding on my behalf. Would I recommend it ? YES. But, be aware that from my experience so far the support are not as attentive as other apps I have used.
Thank you for sharing your detailed feedback and providing updates on your experience with our app. We sincerely apologize for the initial issues you encountered after installation and the delay in resolving them. Your feedback is extremely valuable to us as we strive to provide the best user experience. We appreciate your patience and cooperation in working with our support team to address the challenges you faced. We understand the frustration caused by the issues related to product messages and collections, and we have taken note of your concerns to further enhance our app's functionality. We're glad to hear that since the issues were resolved, the app has been working flawlessly for you. We are committed to continuously improving our support services based on customer feedback, and we will ensure that we are more attentive and responsive in the future. Thank you for recommending our app despite the initial difficulties. We value your trust and look forward to serving you with even better support and features in the future.
May 11, 2023
All apps in Shopify can be a pain most times. Although they normally do what you need them to do, there is always a handoff. Element might not sit right on the page, fonts wrong, doesn't update, crashes. These are issues we all have to deal with. This is why it's super important to use an app developer that makes themselves readily available to always help fix these little issues and bugs. And that is something i found with this app. developers were always responsive to any problems i had through a very quick and helpful WhatsApp group. No emails, no waiting days and days for answers. Very happy with the level of support offered.
I wanted to take a moment to express my gratitude for your kind words and positive review. Your feedback means a lot to me, and I'm thrilled to hear that you had a great experience with the product. It's always wonderful to receive positive feedback, and it motivates me to continue delivering excellent service to all our customers. Your review helps other potential customers feel confident in choosing us, and it's truly appreciated.
July 27, 2022
The app is very helpful to show out estimated delivery dates that update day by day. Had a few problems with load time and formatting across general and specific messages but got in touch with their live chat and they had it sorted there and then. Also added in formatting requests. Lovely and helpful, thank you.
April 7, 2022
It suddenly does not show up, but the customer service contacts me and solve the issue. it is ok now.
Thanks for your trust in us and for your patience. There were some technical issues on the server & that affect app performance. We’re looking forward to making your experience even better in the future :)
Jan. 31, 2022
Very good app,it helped me fulfilling my store with details whatever i had wished to be required for success
Jan. 20, 2022
I used the app to help give better delivery date range forecasts to customers. I found it easy to setup and worked well. I would like the ability to select by vendor but otherwise it works well.
Nov. 17, 2021
Ho usato quest'app per impostare il tempo di consegna stimato, un po complicato nel configurarla ma l'assistenza è stata super disponibile nell'aiutarmi. Sarebbe bello se fosse compatibile anche con Safari in quanto io utilizzo molto questo browser ma quello che conta è la funzionalità dell'app e devo dire che è molto utile!
May 25, 2022
- I had an issue with the charges. When they saw my negative review, they reached out to me and refunded me. So this is why I'm editing this review. I must say that despite this - the app is doing exactly what you need. So I do recommend this service.
Sept. 1, 2021
This app is invaluable to my business and overall I'm very happy. I would like to see a slightly quicker to navigate custom message list for use on a smaller 13 inch laptop. You have to hover over each line item to find out what you are looking at. Great customer service and quick resolution after the app crashed once. Great template options!
Thanks for the review! Our team feels grateful that our app is of so much importance and helpful to you :) We are working on the UI/UX improvement. Till it's ready, you can make use of the Import-Export feature for your situation. https://prnt.sc/1qydtxz
Aug. 6, 2021
This app integration was flawless, to my store works great. This support them is mind blowing, assistance is of first class
July 26, 2021
Very helpful customer support! Would give it 5 stars if it had better support for multi-language stores. As a theoretical example, if I target Canada, half of my visitors would select English language and the other half would choose French. However, with this app I would have to choose whether to show shipping info in English or French for all visitors from Canada, regardless of their language selection in my store. Would also have preferred if it was synced with my Shipping Zones from the Shopify backend settings. Uploading and bulk editing the CSV file for all markets was a hassle.
May 11, 2021
Good app does what it does and responsive support. Only 4 star for I did not like the fact that they messaged me through WhatsApp at first for promotional purposes but it was responsive.
Thanks for your appreciation for the App. Your words encourage us to keep doing our best to help Shopify stores with advanced functionality. Please excuse us for connecting with you over WhatsApp without confirming your comfortability. From the last 8 years of building Shopify apps & connecting to merchants from different regions of the globe, we have identified that merchants are found more active on WhatsApp as compare to any other communication platform. With the pure intention of instant support & easy conversation, we reach through WhatsApp & assist them further in all the manners we can. But, as per your remarks, we will consider this & improve. Thanks for acknowledging us.
March 24, 2021
I took the basic plan and it is a good simple solution. The support too was prompt and good. I will recommend this app to others.
Feb. 1, 2021
Hey , The customer supports was really helpful with some custimazations ! But I think they should insert these custimazations in the app as a standard feature.
July 14, 2023
Great App. One of the most remarkable aspects of this app is its ability to show accurate estimated delivery dates that update on a daily basis. While I did encounter a few issues with load time and formatting across general and specific messages initially, I was impressed by the prompt and efficient assistance I received from your live chat support. The support agent I interacted with swiftly resolved the problems I encountered and even accommodated my formatting requests.
Hey, JANYAS CLOSET We surely hear your opinion here. We are focused on features which can be helpful to all the merchants but at the same time, we are happy to help you out with custom feature which demands customisation cost. We will surely look back & see If we can turn your request into a feature Thanks for the positive review :)