EDDer: Estimated Delivery Date
Shopify estimated delivery date app
Rating
4.7
feedback
285
chart
#501
All reviews
Rating Breakdown
Review RSS Feed
Dec. 8, 2022
Very useful app, easy to use, I reccomend it. Wonderful support, especially Lisa helped me a lot with an issue I have had. Love it!
Dec. 7, 2022
Great app; it's amazing to have, especially during the very uncertain delivery timescale in the UK at the moment due to the strikes. Customer support is great too.
Dec. 1, 2022
Great support and great feature for customers. Fast solution finding & fixing, if needed. Nice attitude and care.
Nov. 28, 2022
Sehr gute kostenlose App, um die voraussichtliche Lieferung zu zeigen und ein sehr guter Support, der Schnell antwortet und bei Problemen innerhalb von 24-48h mit einem Programmierer nachhilft, um das Problem zu lösen
Nov. 29, 2022
Great App. and great team especially Lisa Cooperation, professional and provide all the necessary support thank you
Nov. 25, 2022
Lisa was very professional and helpful throughout our interaction. She helped me with an issue i had with the app within days.
Nov. 22, 2022
So far so good. Just what I was looking for, to divert customer inquires about when they will receive their order. I hope the DEV adds zones within the USA so I can adjust longer times for west coast form east coast.
Nov. 20, 2022
Spoke with Lisa from Customer support who was super quick to answer all my questions. Great APP and customer support team, 5/5.
Nov. 14, 2022
I used this app to add a region-specific ETA for all my products. Very simple UI to use and did the job well even with just the free version. I decided to move the widget icon to a non-default location on the page, and contacted the customer support for assistance. They resolved it effectively and promptly. No issues with the app. Highly recommend!
Using app
13 days
Total reviews
1
Average rating
5.0
Nov. 10, 2022
I have been testing this app for the last few days. It does look as though the functionality is well thought through and should do what we need - unfortunately it has a significant bug and the support experience has been very poor. Settings are controlled at the product and collection level. For me, my collections were synced at installation time - but when I add new ones (which is a very likely need to group products for delivery date control), these are not re-synced from Shopify to the database that EDD uses - so you can't use them to control the delivery dates. There is a 'slow update? / Sync button' that appears to offer a refresh - so it looks to be a known problem area - but this does not work (for me at least). I am unsure how well the support are versed in the product - I have had a very hard time getting this problem understood and it's wasted a lot of time for me. I do expect more from a product sold from the Shopify app store so have asked for a refund and will be looking elsewhere. It's a shame - as I say, the product looks well thought out, but it is unusable for me in its current state and there doesn't appear to be a way to get that resolved.
Jan. 18, 2023
Updating my review. The app is super glitchy, and every time we add new products they either don't sync or take too long. Every time we contact the support staff, they have to reach out to a specialist which takes another day or so. Trying to find another app.
Thank you for your honest feedback. We apologize for the inconvenience you have experienced with our app. We understand your frustration with the syncing issues and the delay in resolving them. Our team is working hard to resolve these issues as quickly as possible. We value your business and hope you will consider giving us another chance in the future. If you have any further concerns, please don't hesitate to contact us. 🙏😔 - Joewelyn🌹
Nov. 7, 2022
Guter Support! Hat klar und verständlich kommuniziert und hat mir weiter geholfen. Ich werde das App nun weiterhin testen!
Nov. 3, 2022
Great and super helpful app to add to your store if you have different shipping times to different markets/products!
Oct. 28, 2022
A Great app. Thank you Mariadel for all! I recommend this app for sure. It is what you searched for.
Oct. 19, 2022
Amazing customer service! Got my widget set up quickly and efficiently! Love how you can customize ETA's based on region.
Oct. 14, 2022
My store offers Free Shipping to the US. I wanted a way to let my customers know when their order(s) would be delivered, even before they made a purchase. This is important to me, because I don't like waiting at the end to view the delivery date in the shoping cart. This app allowed me to do just that, shop wide, based on products, and based on shipping zones
Thank you for your positive review! We're glad to hear that our app has helped you build confidence with your clients by providing accurate estimates for delivery times. We strive to make our app user-friendly and efficient for our customers, and we're thrilled to hear that it has met your expectations. Thank you for choosing our app and we hope to continue providing you with excellent service in the future.💖💖 -nona
Nov. 15, 2022
It was a really cool and lovely team at first sight. However, every time you have a request, you are put off and told that we will pass it on to our IT team. Nothing comes by itself and you always have to ask yourself. In addition, you should change the theme code yourself, even though you have no idea about it. Support is there to help customers, not to do it yourself. Too bad, it was a cool app..
Oct. 10, 2022
Amazing app! It works very well, the costumer service is amazing. It really boost off my sales ! I recomend it
Oct. 5, 2022
Excelente servicio al cliente!, me gustò mucho porque me ayudaron a configurarla. Yo le doy un diez de diez (10/10), Mariadel es lo mejor del servicio al cliente, buen trato y responde rápido.
Sept. 28, 2022
Brilliant app. Perfect for longer shipping times to deliver customer expectations and reduce issuesand unhappy Customers.