Etsy Integration ‑ CedCommerce
Sync Etsy Listings, Inventory & Orders with Accuracy
Rating
4.6
feedback
1,180
chart
#441
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April 26, 2024
horrible service, unprofessional and there is no support while their app is down. BEWARE.
Feb. 14, 2024
While the basic functionality works, it is a ludicrous $50 / month at their lowest tier for the most basic of functions. They also advertise other integrations (like Wayfair) that they don't actually offer a solution for. And when I contacted customer support, they didn't reply. I chose this solution because I was looking for a single service provide that provides multiple integrations and they fell short on both price and scope of integrations.ac
July 8, 2023
This app has the worst customer service out of any Shopify App I've ever used. If you get someone named Ritik with a deadpool logo just end the chat. He misguided me, didnt answer any of my questions or listen to anything I had to say, consequently I wasnt able to use this app and deleted it. It's not very user friendly anyways, find a different app to list on Etsy with.
Hi Realm of Wonders, We apologize for the inconvenience you have faced. We analyzed the communication between you and our support team member. We got that you are unaware that Etsy asks for a listing fee of $0.20. However, we have mentioned this in our pricing plans on the Shopify app store. All of our customer representatives try to resolve the seller's concerns in the best possible ways. But we will improve the same as you didn't find this useful. We request you to reinstall the app and give us another chance to serve you. Thanks, Team CedCommerce
May 11, 2023
If you have a large SKU count I would NOT recommend this app. Linking current products on Etsy to Shopify products is not easy - the automatic linking for large number of listings is almost impossible. We have identical SKUs and titles on both Etsy and Shopify and the auto-linking still will not work. Support was not helpful in resolving and it felt like we asked the same questions multiple times with no resolutions. They kept telling us they would get back to us with a solution and never would respond. The process of manually linking products takes multiple steps and is very very time-consuming and near impossible - it would take over 2 minutes per product and the search feature to find the products to connect them is buggy.
Hi Mill Wood Art, We apologize for the inconvenience you have faced. CedCommerce Etsy Integration App allows you to sync your existing Etsy store products to your Shopify products based on SKU matching. It is an automatic feature that we have provided to our customers to reduce their manual efforts. If you have products on Etsy and Shopify with different SKUs, you can link these products manually through the app. You had the same products on Etsy and Shopify with different SKUs, so automated syncing was impossible here. And this was not feasible for us to match your 10k listings manually through our support team. It was something beyond the features and support of the app. We have tried to reach you multiple times through email but couldn't get your response. We will wait to collaborate with you again soon. Thanks, Team CedCommerce.
April 19, 2023
App caused numerous technical issues with my Etsy account causing my Etsy account to be frozen and nearly removed. CedeCommerce also pushed itself outside of the free zone by adding items beyond their limit despite my efforts to stay within to try their product out. Support was in-effective and pointed to Etsy who had to perform an investigation. Would avoid and save your time and frustration.
Hi Natural Creative Bureau, We apologize for the inconvenience that you didn't find this app beneficial for your business. The CedCommerce Etsy Integration app doesn't play any role in freezing your account. It depends upon Etsy. There are several factors due to which Etsy can suspend the seller's account. In our Free plan, we only allow you to list ten products on Etsy so that you can navigate the app properly and understand its benefits. Still, if our sellers have any concerns, we provide additional listings according to their requirements. We hope that we can get a chance to serve you again. Thanks, Team CedCommerce.
May 14, 2024
NEVER use this app. I REPEAT, NEVER USE THIS APP. Not only it bugs, but they upload all your product (while you asked them not to do so) AND ERASE HOURS AND HOURS OF SEO WORK YOU HAVE DONE ON YOUR PRODUCT TO AVOID AT ANY COST, TRUST ME! There are also plenty of others new apps cheaper, which I will migrate once my contract ends with them. Never again!
Dec. 29, 2022
I'm zero for two on CEDCommerce Apps. I recently left their Amazon integration for another vendor because inventory would not sync from orders. Now, with the Etsy integration Inventory has stopped syncing and I've handle to cancel several orders from Etsy... diminishing my compliance with their platform. I reached out for support who said they were syncing my inventory and not to worry. I just took another order for a product that should have been zero inventory. Time to leave, hopefully I can get a partial refund for the year I pre-paid.
Hi Murphy and McNeil, We apologize for the inconvenience you faced. Our support and development team is continuously looking into your problem and finding a solution for the same. We are still not sure that the problem is because of our software. We request you to join us back and let us work on your problem once. Thanks, Team CedCommerce.
Aug. 29, 2022
Never really worked and when i decided to cancel and get a refund it took them 2 months to send me screenshot of the refund but haven't see any yet. Waisted $$$ and time.
Aug. 20, 2022
No help at all, specially on the wekkedn when customers are buying the most. They will tell you that you have to wait for a bsuiness day to get help.
June 15, 2022
Used app only to import listings from Etsy. Is now demaning over $20/month for an occasional import. Insane. Give us pack the free option for occasional use instead of this useless free trial.
Hi Pine-Ace, We feel sorry that we were not able to understand your needs. Actually, your requirement is custom and we have made this system as per global standards. Whenever any seller has such kind of concerns, we strongly recommend, that they connect with us so that we can help them out. I would request you to connect with us so that we can help you with the same. Thanks, Team CedCommerce.
June 3, 2022
I don't recommend this app. I was initially excited to find an integration app with such high reviews, but am beyond disappointed with both the app and the customer service I received. I set up the app a few days ago and started a sync with my Etsy shop I had the app set to not sync pricing and variations since I charge more on Etsy and I have to set up variations differently on Etsy to get it to function. The sync seemed to go smooth aside froma few items I needed to map. Then I got an order, it came through with the app and the pricing seemed low but I didn't think much of it. Then today I noticed the pricing on an Etsy order was way off. I went to my Etsy shop to take a better look and realized that all of my pricing had been overwritten to match my Shopify pricing and all of my variations that were linked had been deleted. Hours and hours of work had been wiped out. When I contacted support in hopes of a solution to get this fixed they told me I must've adjusted the pricing through Etsy myself. It turned into an infuriating conversation where I was basically told over and over that I should be adjusting the pricing on their app and not directly on Etsy (I didn't adjust anything) and that there was nothing they would do to help fix their programs mistake that has now cost me money. When I asked about a refund for the month since my trial just ended last night and clearly their app was not working on my store, I was told that they already showed me how I could {manually} fix the errors and they don't give refunds if the product has already been used. I'm disappointed because I really wanted this to work.
Dear MINIturrific, We feel sorry that our app couldn't meet your expectations. We want to explain why you faced such an issue. You don't want to sync your price and variation from Shopify to the App Store and manage them separately on Etsy. For this, we have provided a feature in our app through which you can have control of the syncing process. We found that you were not using that feature. And so your data is overridden on Etsy. As per Etsy API restriction, there is a single call for Inventory and Price syncing. So whenever you disable any of these, both will not work for you. As per your conversation with one of our support team members, we didn't find that you asked for any refund. As we believe in customer satisfaction and support, we will process your refund. We still want that you use our app. We are waiting to hear back from you. Thanks, Team CedCommerce.
Nov. 29, 2021
This app doesn't seem to work. I started the app but didn't have time to list items right away and the free trial expired. Even if I was able to test it out it wont let me chose the lowest plan which means I have to pay $400 to find out if it even works. I currently cant do anything in the app without getting the subscribe screen which I cant use because the starter plan isn't selectable.
Oct. 25, 2021
the app is not performing well. if your listing has variants the product cant be connected with Shopify (which doesn't have any sense), they refuse to refund my money $40 directly to the trash
Sept. 14, 2021
I thought initially that this app would assist me in the conversion of my products to etsy but all it did was give me a bill for $299 that I didn't want but because I couldn't cancel it, I just went along with it in hopes that it would assist my business. WRONG!! Somebody.. Anybody.. please cancel it. I have reached out again today and hopefully I will get a response. I have been trying to reach someone and no one has answered. Maybe this will get someone to help me. Update: I spoke with someone who stated that they would process my refund and that was two weeks ago and the refund is not here. I don't understand what's going on. I need my money back. Not offering an option to cancel is not right.
Hi L3 CustomDesigns! We are very sorry to hear about your experience with the app. I checked and found that we have already processed your refund from our end. You can confirm it by checking your account or can discuss it with Shopify support. Also, I would like you to give us another chance. You can also get an extended free trial so that you can check the app properly. Thanks, Team CedCommerce
Oct. 24, 2021
Very high annual value for the gains we obtain with the integration. If we have different prices on ETSY, we must always be aware that the built-in does not change them. When importing, it does not distinguish between sales values of the item and includes taxes. This makes it impossible to integrate with the invoicing system. When doing the Shipping we still have to go to ETSY to update. Because if we do it in Shopify, the order is not processed in ETSY. And if we do the processing in Shopify, the notification that goes to the customer is not ETSY's, it's Shopify's and it gets confusing for customers.
May 16, 2021
There is no way to turn off the plan. It's kind of annoying to be honest. Perhaps the action stops after uninstalling, but this is not accurate and you have to spend time tracking this process.
Hi, California wallpaper, We extremely feel sorry about your experience with the app. We didn't provide a charge cancellation policy through the app because we use the payment API of Shopify and process all the charges through it. In case you want to cancel the plan and don't want to use the app, you can remove the app from your Shopify store. Or you can also request us to cancel the plan. We would like to get connect with you once so that we can help you with the same. Thanks, Team CedCommerce.
May 10, 2021
There is no option within the app to cancel my account or remove billing information. I have messaged them to close my account but they keep billing it to my Shopify account without my permission. DO NOT INSTALL THIS APP They claim it is a "free trial" but then it is impossible to cancel the app and they keep billing you $60 a month direct to your shopify account. As it is not billed to a credit card it is impossible to block the payments or make a dispute.
Hi Sketch Laser Cutting, We are very sorry about the experience you have through this app. We have initiated your refund for this app. It seems there is some confusion in terms of communication. Can you please get connected with us, so that we can look into your concerns? Please reach us- [email protected] Thanks, Team CedCommerce.
Feb. 6, 2021
Just useless app with a limited try. 10 Products only and very expensive for nothing! I absolutely wanted to try and buy it!
Hi ZenXstore, We are unhappy to hear that we were not able to meet your requirements. We provide only ten free listings in the free trial of 7 days. But yes, we also never say NO if any of our sellers ask for a discount. We have tried a lot to reach you through various communication mediums but unfortunately couldn't. Kindly get connected with us once so that we can understand your concern and help you accordingly. We will wait for your comeback. Thanks, Team CedCommerce.
Jan. 8, 2021
I'm having constant errors with my product variants and the customer support takes FOREVER to get back to you. Running into error after error and not being able to sell my items is having a negative impact on my business. The product variants are uploaded correctly and show correctly but when purchased they all say the same variant. My variant inventory also isn't updating. I'm going to have to swap to a different app, paying for this app is literally like me burning my money.