Etsy Integration ‑ CedCommerce
Etsy Integration– Sync Shopify with Etsy
Rating
4.8
feedback
2,020
chart
#634
All reviews
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Aug. 20, 2022
No help at all, specially on the wekkedn when customers are buying the most. They will tell you that you have to wait for a bsuiness day to get help.
June 15, 2022
Used app only to import listings from Etsy. Is now demaning over $20/month for an occasional import. Insane. Give us pack the free option for occasional use instead of this useless free trial.
Hi Pine-Ace, We feel sorry that we were not able to understand your needs. Actually, your requirement is custom and we have made this system as per global standards. Whenever any seller has such kind of concerns, we strongly recommend, that they connect with us so that we can help them out. I would request you to connect with us so that we can help you with the same. Thanks, Team CedCommerce.
June 3, 2022
I don't recommend this app. I was initially excited to find an integration app with such high reviews, but am beyond disappointed with both the app and the customer service I received. I set up the app a few days ago and started a sync with my Etsy shop I had the app set to not sync pricing and variations since I charge more on Etsy and I have to set up variations differently on Etsy to get it to function. The sync seemed to go smooth aside froma few items I needed to map. Then I got an order, it came through with the app and the pricing seemed low but I didn't think much of it. Then today I noticed the pricing on an Etsy order was way off. I went to my Etsy shop to take a better look and realized that all of my pricing had been overwritten to match my Shopify pricing and all of my variations that were linked had been deleted. Hours and hours of work had been wiped out. When I contacted support in hopes of a solution to get this fixed they told me I must've adjusted the pricing through Etsy myself. It turned into an infuriating conversation where I was basically told over and over that I should be adjusting the pricing on their app and not directly on Etsy (I didn't adjust anything) and that there was nothing they would do to help fix their programs mistake that has now cost me money. When I asked about a refund for the month since my trial just ended last night and clearly their app was not working on my store, I was told that they already showed me how I could {manually} fix the errors and they don't give refunds if the product has already been used. I'm disappointed because I really wanted this to work.
Dear MINIturrific, We feel sorry that our app couldn't meet your expectations. We want to explain why you faced such an issue. You don't want to sync your price and variation from Shopify to the App Store and manage them separately on Etsy. For this, we have provided a feature in our app through which you can have control of the syncing process. We found that you were not using that feature. And so your data is overridden on Etsy. As per Etsy API restriction, there is a single call for Inventory and Price syncing. So whenever you disable any of these, both will not work for you. As per your conversation with one of our support team members, we didn't find that you asked for any refund. As we believe in customer satisfaction and support, we will process your refund. We still want that you use our app. We are waiting to hear back from you. Thanks, Team CedCommerce.
July 8, 2022
PLEASE READ THIS REVIEW CAREFULLY IF YOU DON'T WANT TO BE A VICTIM!!! Ive installed this app to try out the trial and uninstalled it right before the trial, but they kept charging me their app, I contacted their customer support and they treated me horribly and only refunded me for one month! this is despite the fact that they email me saying that they have blocked and banned me for future use just because these people are not honest and don't abide by the Shopify rules! they think we will forget and they keep charging my account so they can get their money! this is the true customer service you will get if you are considering using this app! there are plenty of other apps that It does what this app does and if not probably better! do your research and read other reviews as they had a similar experience!
April 8, 2022
Not working, will not import updated listing. Need to fix issues. Do not install if like to update your products
Nov. 29, 2021
This app doesn't seem to work. I started the app but didn't have time to list items right away and the free trial expired. Even if I was able to test it out it wont let me chose the lowest plan which means I have to pay $400 to find out if it even works. I currently cant do anything in the app without getting the subscribe screen which I cant use because the starter plan isn't selectable.
Oct. 25, 2021
the app is not performing well. if your listing has variants the product cant be connected with Shopify (which doesn't have any sense), they refuse to refund my money $40 directly to the trash
Sept. 14, 2021
I thought initially that this app would assist me in the conversion of my products to etsy but all it did was give me a bill for $299 that I didn't want but because I couldn't cancel it, I just went along with it in hopes that it would assist my business. WRONG!! Somebody.. Anybody.. please cancel it. I have reached out again today and hopefully I will get a response. I have been trying to reach someone and no one has answered. Maybe this will get someone to help me. Update: I spoke with someone who stated that they would process my refund and that was two weeks ago and the refund is not here. I don't understand what's going on. I need my money back. Not offering an option to cancel is not right.
Hi L3 CustomDesigns! We are very sorry to hear about your experience with the app. I checked and found that we have already processed your refund from our end. You can confirm it by checking your account or can discuss it with Shopify support. Also, I would like you to give us another chance. You can also get an extended free trial so that you can check the app properly. Thanks, Team CedCommerce
Aug. 16, 2021
Application is misleading it doesn't have a free plan for under 10 products. You should not advertise items you do not offer!
Hi littlesammys! We are sorry to hear about your experience with the app. We offer ten products and ten orders in the free plan. But, to avail of this plan, you need to import only ten products in the app. If you exceed the import limit of more than ten products, you will not find the free plan in the app. But we never disappoint our sellers. If they contact us, we provide them the limit of the free pricing plan. Your valuable suggestion is significant for us. So we are also working on this and trying to provide the free plan visibility within the app. I would request you to join us back and ease your selling journey in this festive season. Thanks, Team CedCommerce
Oct. 24, 2021
Very high annual value for the gains we obtain with the integration. If we have different prices on ETSY, we must always be aware that the built-in does not change them. When importing, it does not distinguish between sales values of the item and includes taxes. This makes it impossible to integrate with the invoicing system. When doing the Shipping we still have to go to ETSY to update. Because if we do it in Shopify, the order is not processed in ETSY. And if we do the processing in Shopify, the notification that goes to the customer is not ETSY's, it's Shopify's and it gets confusing for customers.
June 4, 2021
downloaded the app and my etsy shop got shut down and I couldnt log on to cancel or anything and continued to get billed
Hi Maisy Inspired, We feel sorry to hear that your Etsy shop has been suspended. Our app is only responsible to list your products on Etsy. You can manage inventory and orders between Etsy and Shopify through the app. But shop suspension is completely dependent on whether you are following the guidelines of Etsy or not. Please don't worry, we will refund the amount for the unused months. Let us know, what we can do else best for you. Thanks, Team CedCommerce.
May 16, 2021
There is no way to turn off the plan. It's kind of annoying to be honest. Perhaps the action stops after uninstalling, but this is not accurate and you have to spend time tracking this process.
Hi, California wallpaper, We extremely feel sorry about your experience with the app. We didn't provide a charge cancellation policy through the app because we use the payment API of Shopify and process all the charges through it. In case you want to cancel the plan and don't want to use the app, you can remove the app from your Shopify store. Or you can also request us to cancel the plan. We would like to get connect with you once so that we can help you with the same. Thanks, Team CedCommerce.
May 10, 2021
There is no option within the app to cancel my account or remove billing information. I have messaged them to close my account but they keep billing it to my Shopify account without my permission. DO NOT INSTALL THIS APP They claim it is a "free trial" but then it is impossible to cancel the app and they keep billing you $60 a month direct to your shopify account. As it is not billed to a credit card it is impossible to block the payments or make a dispute.
Hi Sketch Laser Cutting, We are very sorry about the experience you have through this app. We have initiated your refund for this app. It seems there is some confusion in terms of communication. Can you please get connected with us, so that we can look into your concerns? Please reach us- [email protected] Thanks, Team CedCommerce.
April 28, 2021
Be very careful if you try this app. Specially if you have variants in your products, such as size or colors. The code is not written well to recover from normal issues. We tried the app and allowed it to upload a T-shirt in several colors all having sizes ranging from Small thru 3XL. Except the color Charcoal did not come in 3XL. It works fine in Shopify. But this app did not know how to handle it and uploaded a faulty page on Etsy and made it available for Etsy shoppers within seconds without any warning to us. When I viewed the new item page on Etsy, I was shocked to see no size or colors available. But all the photos were there and the size and color selection drop down boxes were missing. It was such a mess with some other parts missing as well that I had to immediately set it to Inactive status on Etsy. When I contacted support, I spoke to Akbar Jafri via chat who's communication skills made me wonder if a 5 year old took over when the parents were away. I asked how to fix this issue and he blamed it on Etsy and me for not having a 3XL in Charcaol which caused the entire color and size list to bomb out on Etsy. He then told me that once we "rectify this issue", all will work okay. I explained that this was not an issue to rectify but normal in retail to run out of a size or color on occasion. But he kept on repeating the same thing. I felt like he was too young to have the cognition to understand what I was talking about. Furthermore, this company sent me an email within 10 minutes after I downloaded the app, in which they mentioned contacting them if I needed any onboarding help. But they did not mention how I should contact them. So, I immediately replied with a couple of basic questions, but the email bounced back with the reason "Address Not Found". Of course I did not type the address but rather clicked the reply button in my email program. I also mentioned that to the tech support and he kept repeating the same email address, even though I sent him screenshots with the bounce back notice. If this company cannot enter their own return emails correctly on their outgoing messages, I would not trust them with anything as complicated as allowing them to connect my well established Shopify store to my Etsy account. I lost 2 hours talking to the tech support who mostly (1) copy-pasted help doc info, (2) could not help fix the faulty Etsy item their app published and (3) offered no solution to publish any more items if they had some sizes or colors missing. If you already have a running Shopify site and are well established on Etsy, connecting your Shopify and Etsy stores using this app could be very dangerous. The support is lousy and due to faulty code in their app, you could have all your listings erased or screwed up within minutes on either platform without even your knowledge. And all you'll be left with is to argue with this brain dead tech support guy. If you are wondering how they got all the other positive reviews, well, I am baffled just as much.
Hi there, We extremely feel sorry that you didn't find our assistance useful regarding your problem. We have handled the combination-variation case from our end. We would like to invite you back and use this app once more and use it free for a month. You will not get any disappointment this time. Regards, Team CedCommerce.
March 10, 2021
Je ne vois aucun produit soit disant importés sur ma boutique sauf ceux créés directement sur Etsy avant de trouver cette appli
Feb. 6, 2021
Just useless app with a limited try. 10 Products only and very expensive for nothing! I absolutely wanted to try and buy it!
Hi ZenXstore, We are unhappy to hear that we were not able to meet your requirements. We provide only ten free listings in the free trial of 7 days. But yes, we also never say NO if any of our sellers ask for a discount. We have tried a lot to reach you through various communication mediums but unfortunately couldn't. Kindly get connected with us once so that we can understand your concern and help you accordingly. We will wait for your comeback. Thanks, Team CedCommerce.
Jan. 24, 2021
Betrüger Firma... ich habe die Drecks APP gelöscht.vor langer Zeit und dei Penner buchen trotzdem Geld ab
Hi there, It is so painful to see that you are not happy with the app. We want to update you that we have processed your refund from our end. The reason behind the deduction of the amount is as per the process of the app. You installed the app multiple times, and so it was consuming your trial period and the amount deducted. If you contacted us earlier, we have already initiated your refund. I hope you will understand this technical perspective and will not have any gloomy thoughts about this app. I would also like to invite you to use this app free until you setup completely and start earning. We will wait for your comeback. Thanks, Team CedCommerce.
Jan. 8, 2021
I'm having constant errors with my product variants and the customer support takes FOREVER to get back to you. Running into error after error and not being able to sell my items is having a negative impact on my business. The product variants are uploaded correctly and show correctly but when purchased they all say the same variant. My variant inventory also isn't updating. I'm going to have to swap to a different app, paying for this app is literally like me burning my money.
Jan. 8, 2021
I'm updating my review because they are listening to your problems but they do not fix them! every time I have the " Not Mapping Variants" Error and I have to ask them every time to fix it for me but again my products from Shopify do not Properly transfer to Etsy( With so many Flaws)
Dec. 8, 2020
It was just ok to me. Once I discovered it's features, I wasn't that impressed so I decided to cancel before the 7-day trial period ended. I was under the impression that I could test this app out for a 7 day trial period with unlimited products on ETSY. That is wrong! Be careful! Only 10 products with this 7-day trial! I was charged the full amount for going over 10 products even though I cancelled before the 7-day trial period. Be careful with their trial period!
Hi there, We only provide ten free listings in the trial period of the app. We can see that you activated around half of your catalog after choosing a paid plan. We only consider the refund as genuine only in 2 conditions. 1) The seller's Etsy account has been suspended 2) The seller faces any issue because of the app. I didn't find any of these cases here. So this can't be considered as a genuine refund. Still, I would like to know from you if there is anything else. We will wait for your comeback. Thanks, Team CedCommerce.