Nova: GDPR Cookie Consent
Nova Apps – One Click Cookie Bar & GDPR Banner
Rating
4.5
feedback
3,190
chart
#162
All reviews
Rating Breakdown
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March 18, 2024
It's not working. I asked for assistance but they were not able to fix it.
Hi Marco, Darrel here from Nova Apps. I've read your recent app store review and I sincerely apologize if the app didn't work on your store. Unfortunately, we have run into some instances of incompatibility between our app and your theme. We are working to address these issues and provide a full and permanent solution so that any user can enjoy this app for free! However, since there are hundreds of themes out there, a permanent solution may take time. In the meantime, we will continue to look into this to determine what may be causing this issue. Rest assured, that even though this is a free app, we don't take it for granted. We also sent you an email regarding the issue. If you have any other questions, please just let me know. Cheers, Darrel
March 10, 2024
*STOP* Don't waste your time. This app is free, but is NOT Google GCM V2 compliant. So using it doesx not help you ANYTHING here in the EU. If you need a GDPR cookie consent tool - this is the one to skip and not consider sinceit's useless. Best regards, Agnes
Hi there, I've read your recent feedback about our app, and I'm truly sorry for any inconvenience you may have faced. However, it seems that there might be a misunderstanding regarding our app's compliance with Google Consent Mode (GCM V2) based on your previous interaction with our chat support. I want to clarify that our app is indeed compliant with Google Consent Mode (GCM V2). However, we were simply trying to explain that it's important to note that using our app alone does not automatically ensure full compliance with GDPR as there certain guidelines that you need to follow and fulfill on your own such as having the right settings in Shopify and crafting/displaying your own privacy and GDPR policy pages. I have sent you an email discussing this in further detail. So, please feel free to discuss this further with us as we're more than happy to help. We hope to hear back from you soon. Cheers, Lester
Feb. 22, 2024
J'ai désinstallé cette application mais elle continue d'être active sur ma boutique. comment est-ce possible que quelque chose qui n'est plus là continue d'être là quand même?
Hi there, I've carefully reviewed your recent feedback regarding our app, and I want to extend my sincerest apologies for any inconvenience you've encountered. Upon reviewing your website, we did not find any traces of our cookie app remaining. It seems that our app's code has been successfully removed from your store. However, to provide you with the most accurate assistance, we kindly request a screenshot of the issue you mentioned in your review. Without a visual reference of what you are experiencing on your end, it is challenging for us to pinpoint the exact problem and provide a solution. Your cooperation in providing a screenshot of the issue would greatly assist us in resolving this matter efficiently. Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it. Waiting to hear back from you soon. Please let us know if you have any other concerns. Best Regards, Pat
Nov. 3, 2022
I tested this app. Unfortunately it is not possible to create a cookie banner which is GDPR conform. It's not possible to give visitors the option to decline optional cookies. Therefore there is a risk of getting fined.
Hi Maldives Dreams team, Thank you for your feedback about EU Cookie Bar – and I'm sorry this app didn't mean your expectations! Just for full clarification and transparency, using this app alone does not guarantee full compliance with GDPR. Our app is designed to pass user consent to Shopify. Each Shopify merchant is responsible for handling its own GDPR obligations. https://help.shopify.com/en/manual/your-account/privacy/GDPR Our app uses AI to pass consented information to Shopify via their consent tracking API. Your customers can give consent by clicking the button or click your shop’s privacy policy page for instructions on how to disable cookies. Each Shopify merchant is responsible for posting their own privacy, GDPR policy and instructions on how to disable cookies in their privacy policy. This is noted on our app description and screenshots, however I just edited it to make it more clear. https://help.boosterapps.net/article/2158-does-this-app-make-my-store-gdpr-compliant Thanks again for your feedback and I reached out over email to help make things right. Cheers, James
March 16, 2021
Whilst the app was user friendly and at first appeared to be working correctly, we have noticed that the app is stopping Google Analytics from tracking conversions
May 28, 2020
Works perfectly on the mobile but the button 'got it' isn't selectable when using a PC or a Mac. As it's a free app, the reply I received was that no help could be provided.
April 26, 2020
Had to uninstall as is requesting an endpoint that requires a commercial licence. Failed to load resource: the server responded with a status of 403 () cookie_consent.js?13:1 The service[0] (//json.geoiplookup.io) responded with the following error Error: Error [UNKNOWN]: Commerical use detected. Contact administrator at [email protected]. at s (cookie_consent.js?13:1) at Object.callback (cookie_consent.js?13:1) at i.runServiceCallback (cookie_consent.js?13:1) at cookie_consent.js?13:1 at XMLHttpRequest.s.onreadystatechange (cookie_consent.js?13:1)
March 31, 2020
We sent a question to the support and the bluntly reply that they can't provide an answer because the app was free. We rather have a paid with support than not having support when technical issues happen
Hi there, totally understand 🙂 We provide the app for free to over 100,000 Shopify Merchants along with our server bills to keep the app up and running each month. I'm afraid we can only offer community and help doc support for this app as a result. Here's another paid alternative instead https://apps.shopify.com/eu-cookie-privacy-solution Hope that helps 🙌 Cheers Stuart
Feb. 17, 2020
It does not allow the option for the site visitor to decline. The EU requires "explicit consent" from the visitor.
Nov. 17, 2019
Easy to install and works just fine. As soon as a customer accepts the bar its not shown anymore. But!! In the description nowhere is written if this app is actually blocking my cookies until the customer accepts. Without this information no serious eCommerce retailer should use this app. Because if the app does not grant this action it is illegal by EU law. Also the app would need a option where you can see who of your customers accepted and who didn´t (because if a customer decides that he does not want to agree to your terms anymore you need to be able to manualy delete the automatic cookie installation etc) for him). In total - Nice free app because easy to use, but should not be used wihtout further infromation!
Oct. 2, 2019
El texto predeterminado lo cambié y ahora sale en el pie de titulo en el motor de búsqueda y no puedo quitarlo ni cambiarlo desde las preferencias de la tienda, que hago?
Aug. 21, 2019
bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla still showing in us bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla
🙁
Aug. 8, 2019
It doesn't work. Impossible to finish the download.. This was recommended on youtube by a nice blogger. I Don't understand the bug!
July 31, 2019
does not work properly. For Businesses based in europe not a good app. the link to the european commission page is not working. We've already received complains because of this. not good. We have to remove this app from all our shops
July 24, 2019
This does not appear to block cookies prior to the visitor providing consent so it doesn't really let you comply with GDPR requirements.
July 24, 2019
Company refuses to provide support. I have checked the option "Show banner just for EU countries" but we are still seeing the banner in the US on multiple computers and devices. That option is clearly not working. Response I got requesting support - "with over 100,000 users of our free apps we can only provide help documentation support" So app doesn't work as advertised and company refuses to provide support. Would give zero stars if I could.
Aug. 13, 2019
Chargement bloqué à 66 % même après avoir mit un avis. La barre s'affichait les premiers jours et depuis plus rien. Dommage. De plus, pas de service client si nous sommes pas acheteur.
June 22, 2019
Funktioniert gar noch nicht, muss eine Bewertung abgeben bevor es fertig installiert ist, sonst lässt es sich gar nicht installieren....
June 21, 2019
Easy to use but not tested yet as the comment is mandatory before the installation, lets see how it works