Nova: GDPR Cookie Consent
Nova Apps – One Click Cookie Bar & GDPR Banner
Rating
4.5
feedback
3,190
chart
#162
All reviews
Rating Breakdown
Review RSS Feed
May 28, 2024
I needed some help and Therese gave me a clear explanation to solve my problem. It was fixed within minutes
Store
My Store
Using app
4 months
Thanks for leaving a feedback! We're glad we could swiftly resolve your issue. If there's anything we can do to improve your experience, please let us know! - Kevin & Nova Apps Team
May 23, 2024
I had some trouble installing the app but Jon directed me to the problem, which was to do with enabling the app at my end in customisation of theme. All was then OK. The customer support on the chat line was good, but the installation instructions when installing the app could have been clearer.
Thanks for the feedback! We're glad we could help you sort out the installation hiccup. We'll definitely work on improving our instructions! - Kevin & Nova Apps Team
March 11, 2024
J'ai été satisfait du service à la clientèle. L'application est très bon et facile à utiliser.
Je suis ravi que vous appréciiez notre application et notre service client ! Si nous pouvons faire autre chose pour rendre votre expérience encore meilleure, veuillez nous le faire savoir. - L'équipe des applications Kevin et Nova
Feb. 16, 2024
Ho avuto l´occasione di scrivere con Jon per un piccolo problema dell´app, é stato molto gentile ed ha risolto il tutto molto velocemente.
Kevin, sono di Nova Apps! Grazie mille per la tua recensione e il tuo feedback. Ho notato che ci hai assegnato 4 stelle sull'app. Ti chiedevi solo come possiamo migliorare la tua esperienza con l'app da parte del nostro team di supporto? 🙂 Ci piacerebbe ascoltarlo! 💓
Feb. 3, 2024
Manchmal kleine Bugs bei der Anzeige auf der Website, aber läuft größtenteils ohne Probleme. Support hilft super schnell.
Vielen Dank für Ihr Feedback! Wir sind an diesen Fehlern interessiert, aber es freut uns zu hören, dass unser Support-Team schnell weiterhilft. Ihr Feedback hilft uns, uns zu verbessern! - Kevin & Nova Apps-Team
July 21, 2023
Seemed simple enough but I had an issue where using the default Ride theme on Shopify, I had a red circle icon appear when hovering over 'Got It' on my Cookie Bar. The chat support were immediate and are going to help me sort out the matter but it involves editing the cursor code for a default template! Not quite the simple procedure I wanted but the support is very good.
Hi Kanpeki Dog Grooming Scissors team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a positive experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team here at Nova will be delighted to assist you! Best regards, Kevin
June 27, 2023
The app is really useful for any E-store that would like to comply with EU-GDPR policies. The support team, especially Alex was really helpful and efficient in assisting us. Great App, keep it up ! ;-)
Kevin here from Nova! Thank you so much for your review and feedback - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓
June 10, 2023
Diese app ist einfach einzurichten und hilft einem doch sehr weiter. Die einrichtung ist mit drei schritten fertig und falls man ein problem hat ist das support team in wenigen sekunden (nicht minuten) da.
Kevin hier von Nova! Vielen Dank für Ihre Bewertung und Ihr Feedback. Mir ist aufgefallen, dass Sie uns für die App 4 Sterne gegeben haben. Ich frage mich nur, wie wir Ihr Erlebnis mit der App von unserem Support-Team verbessern können. 🙂 Wir würden es gerne hören! 💓
June 9, 2023
Bonne expérience avec l'application, rapide d'installation, personnalisable, le bandeau ne prend pas de place sur le site. Service d'aide extrêmement efficace, merci à Jon d'avoir répondu à toutes mes questions avec une rapidité impressionnante.
Kevin ici de Nova! Merci beaucoup pour votre avis et vos commentaires - j'ai remarqué que vous nous avez donné 4 étoiles sur l'application - je me demande simplement comment nous pouvons améliorer votre expérience avec l'application de notre équipe d'assistance ? 🙂 Nous serions ravis de l'entendre ! 💓
June 7, 2023
Easy to use an app just need a little assistance on here. The live support chat people Trish and Carmel were very helpful when I need something. the tutorial video in the app helped when I needed help I ask the live chat.
Kevin here from Nova! Thank you so much for your review and feedback - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓
Dec. 20, 2022
Très réactif et à répondu à mon problème de manière professionnelle concernant la mise en place de l’application ou j'avais un peu de mal à la mettre en place
Nous sommes ravis d'avoir pu vous aider avec votre souci. Merci beaucoup pour la revue! Notre objectif est de dépasser vos attentes et nous aimerions entendre vos commentaires sur la façon dont nous aurions pu faire de votre expérience une évaluation 5 étoiles. Écrivez-nous à tout moment. 🙂 Cordialement, Kévin
Sept. 30, 2022
Great customer service. Customer service agent Jon, was really nice. Answered all our questions and even took time to view our store and gave us suggestings on things we could work on to improve our store. I must say, i was very pleased with the service i got. Above all, Easy app. Easy to use/install.
June 8, 2022
I used the app for GDPR I was wonderfully taken care of by Lance who went above and beyond to help me.
Thanks for your feedback and for using the app <3 – if you need anything else, chat back anytime, and Lance or anyone else will be able to give you a hand :). Cheers, James
May 31, 2022
great service by Trish. would be better if there is a disagree button for customer to disagree on and other customize way for the buttons
Thanks for leaving feedback, Shermay! These are excellent suggestions! Your review is essential in helping us improve the app, and I have sent over your feedback to our product team. If there are more details you want to add, feel free to let us know. All the best, Kevin
May 11, 2022
Mi sono trovato davvero bene ! Supporto molto cordiale e disponibile ! Ti aiuta nei vari passaggi di configurazione
April 19, 2022
klanten service is geweldig, had probleempje werd in onder dan 5 minuten geholpen! ik vind dat iedereen dit moet gebruiken.
March 19, 2022
very nice, it help me alot, now i can boost my sales. i would recommend it to everyone who has a shopify store t increase its position on
Your review means the world to us! 😊 If you have any feedback that would have made your experience more amazing to land us a 5-Star review, please feel free to reach out to us with any feedback. Cheers, Katherine
Feb. 22, 2022
really easy to use, but I would like the more differentiated settings for our clients where the clients can say allow all or disable some settings.
Feb. 18, 2022
Great app, easy to use. Just missing custom css to the free version but the team is telling me they're working on it.
Jan. 27, 2022
I received a quick answer to my question and everything worked out well. The support used a bit too much emojis in my opinion, but that's just a small point of criticism.