ExchangeIt Returns & Exchange
Exchange It - The Shopify Returns Manager
Rating
4.9
feedback
88
chart
#3,131
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
20%
-
Less than a year
31%
-
More than a year
48%
Reviews Summary
The reviews for the ExchangeIt app are overwhelmingly positive, with users praising the app's ease of use, helpful customer support, and efficient exchange and return management features. Many users highlighted the exceptional support provided by Adrien and the development team, noting their responsiveness and willingness to address any issues or customization requests. Users also appreciated the app's user-friendly interface and seamless integration with Shopify, making it a valuable tool for streamlining operations and improving customer satisfaction. However, there were a few mentions of minor issues such as cumbersome interfaces for customers and occasional delays in support responses.
Highlights
Review RSS Feed
All reviews
Nov. 10, 2025
Hi LOWF team! Thanks for your review, it really means a lot to us! 🥳
June 12, 2025
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
Hi - thanks for trying our app for a few days, we're sorry the UI customization you were looking for wasn't readily available and was going to take us until the next dev cycle to get out. Keep us in mind for your future needs.
April 17, 2025
We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!
Feb. 10, 2025
Hi DPD packaging! Thanks for your review, it really means a lot to the team! 🥳
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