ExchangeIt Returns & Exchange
Save Time Managing Returns, Refunds and Exchanges
Rating
4.9
feedback
89
chart
#2,897
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
20%
-
Less than a year
30%
-
More than a year
47%
Reviews Summary
The ExchangeIt app has received overwhelmingly positive reviews from users. Customers praise the app for its ease of use, user-friendly interface, and efficient customer support. Many users highlight the quick response times and helpfulness of the support team, particularly mentioning Adrien's exceptional assistance. The app's ability to streamline the return and exchange process, as well as its seamless integration with Shopify, are also commended. Users appreciate the continuous updates and new features that enhance the functionality of the app. However, there are a few mentions of minor issues such as cumbersome interfaces for customers and the need for additional features like sending return labels.
Highlights
Review RSS Feed
All reviews
Nov. 10, 2025
Hi LOWF team! Thanks for your review, it really means a lot to us! 🥳
June 12, 2025
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
Hi - thanks for trying our app for a few days, we're sorry the UI customization you were looking for wasn't readily available and was going to take us until the next dev cycle to get out. Keep us in mind for your future needs.
April 17, 2025
We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!
Feb. 10, 2025
Hi DPD packaging! Thanks for your review, it really means a lot to the team! 🥳
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