ExchangeIt Returns & Exchange
Handle returns, refunds, and exchanges with less manual work
Rating
4.9
feedback
87
chart
#3,333
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
20%
-
Less than a year
31%
-
More than a year
48%
Reviews Summary
The ExchangeIt app has received overwhelmingly positive reviews from users, with many praising its ease of use, helpful customer support, and efficient features for managing returns and exchanges. Users appreciate the user-friendly interface, quick response times from the support team, and the app's ability to streamline the return process. The developer, Adrien, is highlighted for being responsive, friendly, and dedicated to improving the app based on user feedback. However, there are some mentions of issues with the interface being cumbersome for customers and delays in support responses in a few cases. Overall, ExchangeIt is highly recommended for its functionality and excellent customer service, making it a valuable tool for Shopify merchants.
Highlights
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All reviews
Dec. 13, 2025
Thanks for your review, we're glad to be a part of your e-commerce journey!! 🥳
Nov. 10, 2025
Hi LOWF team! Thanks for your review, it really means a lot to us! 🥳
June 12, 2025
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
Hi - thanks for trying our app for a few days, we're sorry the UI customization you were looking for wasn't readily available and was going to take us until the next dev cycle to get out. Keep us in mind for your future needs.
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