ExchangeIt Returns & Exchange
Handle returns, refunds, and exchanges with less manual work
Rating
4.9
feedback
89
chart
#3,245
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
19%
-
Less than a year
30%
-
More than a year
48%
Reviews Summary
The ExchangeIt app has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer support provided by the development team. Users appreciate the ease of use and efficiency of the app in managing returns and exchanges on their Shopify stores. The app's user-friendly interface, quick response times from support, and continuous updates to improve functionality have been praised by merchants. However, there were a few mentions of issues with the interface being cumbersome for customers and some delays in support responses. Overall, ExchangeIt is highly recommended for its effectiveness in simplifying the returns and exchanges process for online businesses.
Highlights
Review RSS Feed
All reviews
Dec. 28, 2025
Dec. 13, 2025
Thanks for your review, we're glad to be a part of your e-commerce journey!! 🥳
Nov. 10, 2025
Hi LOWF team! Thanks for your review, it really means a lot to us! 🥳
June 12, 2025
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
Hi - thanks for trying our app for a few days, we're sorry the UI customization you were looking for wasn't readily available and was going to take us until the next dev cycle to get out. Keep us in mind for your future needs.
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