ExchangeIt Returns & Exchange for Shopify

ExchangeIt Returns & Exchange

Handle returns, refunds, and exchanges with less manual work
Rating
5.0
Feedback
85
Reviews
Chart
#1,547
Shopify

All reviews

5 / 5 Share
Feb. 16, 2023

Alex was incredibly fast in responding to my question and was very helpful. My exchange transaction went through perfectly.

Store Using app Total reviews Average rating
Uashmama UK 6 days 1 5.0
5 / 5 Share
Feb. 7, 2023

Great Tool for Ecommerce and if you need any help, the team is very good at explaining how thing work. Recommend

Store Using app Total reviews Average rating
For the Love of Golf Naples Over 1 year 3 5.0
Developer Reply

Big thanks for the review!! Feel free to contact us if you have any questions in the future. 😁

5 / 5 Share
Jan. 31, 2023

It great app for exchange and return We have tried on our website www.kaajh.com and working fine and meet our requirements.

Store Using app Total reviews Average rating
Kaajh 14 days 6 5.0
Developer Reply

Excellent! 😁 I'm pleased the app is working well and helping you store!

5 / 5 Share
Oct. 31, 2022

We downloaded this app to help us with our exchange process in our store and it has worked exactly as advertised. Really helps with not inconveniencing our customers. We had one minor glitch and Alex fixed our problem in moments. Would recommend to all!

Store Using app Total reviews Average rating
Eolas 6 months 2 5.0
Developer Reply

Thanks Emily! I'm pleased I managed to solve the issue quickly and that the app is working well for you.

5 / 5 Share
Sept. 23, 2022

This app saves hundreds of hours of customer service time in processing exchanges. We've searched and there's nothing better than EXCHANGE IT. Additionally, the customer support is outstanding, highly responsive and they truly care about their customers.

Store Using app Total reviews Average rating
KITSCH Over 2 years 29 4.5
5 / 5 Share
Sept. 15, 2022

We use this app regularly in our business. Recently we had an issue with quantities not staying adjusted when entering exchanges. We reported the issue and it was fixed very quickly with great communication from Alex. Thanks!

Store Using app Total reviews Average rating
Happier To Give Over 3 years 2 5.0
Developer Reply

Hi Janette, I'm pleased we managed to solve the issue quickly and that the app is working well for you. Thanks for the review! Alex

5 / 5 Share
Sept. 14, 2022

Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

Store Using app Total reviews Average rating
Call For Fire Almost 2 years 7 5.0
Developer Reply

Many thanks for your review! I am pleased Exchange It is working well for you! Feel free to contact us if you have any questions in the future. Thanks, Alex

5 / 5 Share
July 13, 2022

Fast and detailed responses from customer support helping us to sort our query quickly and efficiently

Store Using app Total reviews Average rating
What Katie Did About 2 months 6 4.3
5 / 5 Share
July 7, 2022

Really useful app and Alex was extremely helpful and quick in fixing an issue we were having with the app. Would recommend for other companies!

Store Using app Total reviews Average rating
Baudoin & Lange Over 2 years 7 5.0
5 / 5 Share
July 5, 2022

This app is perfect for our store and has greatly simplified our exchange process. Their support is top-notch and they are receptive to feedback making changes as needed. I highly recommend you try it!

Store Using app Total reviews Average rating
Small Pet Select U.S. Over 2 years 6 5.0
5 / 5 Share
July 1, 2022

Great app, amazing support. We had a couple of issues after an update and Alex fixed everything promptly. Highly recommend.

Store Using app Total reviews Average rating
Manière De Voir Over 4 years 5 5.0
Developer Reply

Many thanks for your review! I pleased Exchange It is back working well for you!

5 / 5 Share
June 29, 2022

Alex was such a great help with resolving a minor teething issue with the latest update. My email was addressed in a timely manner and the issue itself was resolved in a day or two, with Alex providing updates the entire way. Thanks again for providing exceptional support!

Store Using app Total reviews Average rating
Riddle Oil About 2 years 4 5.0
Developer Reply

I'm please we managed to solve the issue quickly. Thanks for the review! Alex

5 / 5 Share
April 26, 2021

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Store Using app Total reviews Average rating
Rock Sound Shop Over 2 years 5 5.0
Developer Reply

Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!

5 / 5 Share
Oct. 9, 2019

Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended.

Store Using app Total reviews Average rating
Kato by Hiroshi Kato 6 days 2 5.0
Developer Reply

Thank you so much for the kind review! We're so glad it's working well for you :)

5 / 5 Share
Sept. 4, 2019

Works perfectly just click on an existing order then choose Exchange It from the drop down and create a new order for that customer at $0 without having to apply any discount. Order can then be fulfilled as you normally would.

Store Using app Total reviews Average rating
MD Complete Skincare About 1 hour 7 4.7
5 / 5 Share
Aug. 23, 2019

Highly useful app that we use daily. The only thing I wish is that items were searchable by SKU not item name.

Store Using app Total reviews Average rating
Undersummers by CarrieRae About 2 years 6 5.0
5 / 5 Share
April 18, 2018

This app works great, it saves me soooooo much time doing exchanges. My business is a dog appareal company so we havce a lot of exchanges and i would spend hours making new orders. I really dont have any complaints.

Store Using app Total reviews Average rating
Shed Defender Llc 8 months 1 5.0
5 / 5 Share
March 1, 2018

This has changed our life! Exchanges are now streamlined and super easy. Worth EVERY penny!

Store Using app Total reviews Average rating
Nine Lives Bazaar 2 6 months 1 5.0
5 / 5 Share
June 21, 2017

This app has been a game changer for us. It has made our exchange process SO much easier. Because we sell suiting online, guys don't always order the right size on the first try so we needed an app that would make processing exchanges really easy. Thank god we found exchange it. The automatic tags on the original order and the exchange help tremendously when connecting orders and the fact that it will create a 0.00 order is perfect. I can't say enough about this app and how much more efficient it has made or exchange process.

Store Using app Total reviews Average rating
Thegroomsmansuit 9 months 3 5.0
5 / 5 Share
Sept. 27, 2016

Love the app! Makes exchanges and keeping track so much easier and less time consuming. Strongly recommend this app for any business running on Shopify.

Store Using app Total reviews Average rating
Xcvi About 1 month 12 5.0
Previous Page 4 of 5 Next

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more.