Rating
4.1
feedback
49
chart
#1,437
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
4%
-
Less than a month
20%
-
Less than a year
39%
-
More than a year
27%
Reviews Summary
The reviews for the Exemptify app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include easy installation, helpful customer support, and effective management of VAT for EU customers. Users appreciate the app's ability to handle VAT for both B2B and B2C customers, as well as its compatibility with EU tax regulations. However, negative feedback revolves around limitations in functionality, such as difficulties in defining VAT-inclusive prices for B2C customers in all countries and issues with VAT calculations during the payment process. Some users also mentioned challenges with pricing display and VAT ID validation.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 24, 2024
The app requires a Shopify VAT include/exclude setting which makes it impossible to define the same VAT inclusive prices for B2C customers in all countries. Support by Exemptify feels patronising as the guy blames the customer to be ignorant in stead of admitting that Exemptify lacks this functionality. The required functionality is easily available in the Woocommerce EU VAT plugin, which indicates we don’t ask a silly or impossible question. The app might be ok for B2B only companies. A combination of B2B and B2C customers doesn’t offer basic functionality which took us a long time to hear from Exemptify.
This merchant does not understand, that the Shopiy tax inclusion setting has to be activated, otherwise Shopify will never deduct taxes - regardless of tax-exemption or location of the customer. There is nothing we can do about that.
April 17, 2024
Selten bekommt man so einen Top Service! Derr Herr T.H. ist beeindruckend!
Nov. 28, 2023
Getting the app to function correctly has posed some challenges. The VAT was accurately deducted from the prices, but unfortunately, it was added back in the final step of the payment process. Currently, it seems to be working (after assistance from customer service), though it doesn't appear very stable. Unfortunately, we have been unable to determine the source of the error.
Sept. 25, 2023
Works perfectly and helps us manage VATID within the EU. Easy installation and configuration. The support is great as well if you ever have questions. Highly recommend!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more