Rating
3.3
feedback
33
chart
#1,464
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
3%
-
Less than a month
39%
-
Less than a year
36%
-
More than a year
6%
Reviews Summary
The reviews for the Exemptify Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support, ease of installation and configuration, and the app's effectiveness in managing VAT for EU sales. Users appreciate the quick responses from the support team and the app's ability to handle complex tax scenarios. On the other hand, negative feedback revolves around issues with bugs, pricing discrepancies, and limitations in functionality, especially for businesses dealing with both B2B and B2C customers. Some users also mentioned challenges with VAT calculations and pricing adjustments.
Highlights
Review RSS Feed
All reviews
July 28, 2025
Seit Monaten versuche ich mit dem support eine Lösung zu finden. Es wird immer behauptet dass das App korrekt funktioniert aber Fakt ist, dass nur die Artikel aber nicht der Versandbetrag korrekt berechnet wird. Mit Billie zusammen kommt es dann nicht korrekt auf der Rechnung raus. ich habe seither immer wieder Rechnungen manuell stornieren muessen da es nicht klappt. Scheinbar laut support ist es ein 'glitch' von shopify und man hätte diesen vor einigen Monaten an shopify angetragen. man hat mir die ticket Nummer dafür gegeben, dass ich mich an shopify wenden kann, aber ich denke es ist des App Entwicklers Aufgabe sich zu kümmern dass der Bug entfernt wird. Ich hätte das App gerne genutzt und immer wieder den Support gefragt, aber so ist es leider nicht nutzbar fuer uns. Schade
Leider war es uns in vielen Konversationen nicht möglich, der Shop-Betreiberin begreiflich zu machen, dass der "Bug" einfach eine Limitation der Shopify Plattform ist, an der wir absolut nichts ändern können. Hat sie das Problem nun gelöst? Nein, denn so wie sie sich das vorstellt, funktioniert es einfach nicht. Weder mit Exemptify, noch mit einer anderen App. An statt dessen gibt es eine Frust-Bewertung für Exemptify. Wir können nur hoffen, dass die Kunden der Shop-Betreiberin fairer in der Bewertung ihres Angebots sind.
July 25, 2025
I had a special request regarding the price settings for the Comparison price, to be different from the settings of the Regular price. This possibility was not available in the standard settings of the app, so I wondered if this was possible at all. But Thorsten fixed it in a day for me, exactly the way I wanted it. That is what I call "100% customer satisfaction by Exemptify".
March 21, 2025
The app is bugged, and does not work.
Merchant had Exemptify installed for months, then angrily contacted us to complain it doesn't work, but provided no details of what exactly is not working or how we can help. After asking for details of what exactly is not working, we received this response: "I hired a devoloper. Who said it was configured but the thing does not work. " A further attempt to try to finally get some answers was left unanswered, instead the merchant decided to leave this review a few weeks later - still without any useful information at all.
May 24, 2024
The app requires a Shopify VAT include/exclude setting which makes it impossible to define the same VAT inclusive prices for B2C customers in all countries. Support by Exemptify feels patronising as the guy blames the customer to be ignorant in stead of admitting that Exemptify lacks this functionality. The required functionality is easily available in the Woocommerce EU VAT plugin, which indicates we don’t ask a silly or impossible question. The app might be ok for B2B only companies. A combination of B2B and B2C customers doesn’t offer basic functionality which took us a long time to hear from Exemptify.
This merchant does not understand, that the Shopiy tax inclusion setting has to be activated, otherwise Shopify will never deduct taxes - regardless of tax-exemption or location of the customer. There is nothing we can do about that.
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