Rating
3.8
feedback
50
chart
#1,562
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
8%
-
Less than a month
40%
-
Less than a year
34%
-
More than a year
8%
Reviews Summary
The reviews for the Exemptify app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's effectiveness in managing VAT within the EU, easy installation and configuration, and great customer support. Users appreciate the app's ability to handle VAT for both B2B and B2C customers and its compatibility with different pricing strategies. On the other hand, negative feedback revolves around limitations in functionality, such as difficulties in setting VAT inclusive prices for B2C customers in all countries, issues with VAT deductions during the payment process, and challenges with non-VAT registered customers. Some users also mentioned instances of unhelpful or rude customer service responses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 21, 2025
The app is bugged, and does not work.
Merchant had Exemptify installed for months, then angrily contacted us to complain it doesn't work, but provided no details of what exactly is not working or how we can help. After asking for details of what exactly is not working, we received this response: "I hired a devoloper. Who said it was configured but the thing does not work. " A further attempt to try to finally get some answers was left unanswered, instead the merchant decided to leave this review a few weeks later - still without any useful information at all.
May 24, 2024
The app requires a Shopify VAT include/exclude setting which makes it impossible to define the same VAT inclusive prices for B2C customers in all countries. Support by Exemptify feels patronising as the guy blames the customer to be ignorant in stead of admitting that Exemptify lacks this functionality. The required functionality is easily available in the Woocommerce EU VAT plugin, which indicates we don’t ask a silly or impossible question. The app might be ok for B2B only companies. A combination of B2B and B2C customers doesn’t offer basic functionality which took us a long time to hear from Exemptify.
This merchant does not understand, that the Shopiy tax inclusion setting has to be activated, otherwise Shopify will never deduct taxes - regardless of tax-exemption or location of the customer. There is nothing we can do about that.
April 17, 2024
Selten bekommt man so einen Top Service! Derr Herr T.H. ist beeindruckend!
Nov. 28, 2023
Getting the app to function correctly has posed some challenges. The VAT was accurately deducted from the prices, but unfortunately, it was added back in the final step of the payment process. Currently, it seems to be working (after assistance from customer service), though it doesn't appear very stable. Unfortunately, we have been unable to determine the source of the error.
Sept. 25, 2023
Works perfectly and helps us manage VATID within the EU. Easy installation and configuration. The support is great as well if you ever have questions. Highly recommend!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more