Exemptify
EU VAT ID validation
Rating
3.3
feedback
33
chart
#1,464
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July 28, 2025
Seit Monaten versuche ich mit dem support eine Lösung zu finden. Es wird immer behauptet dass das App korrekt funktioniert aber Fakt ist, dass nur die Artikel aber nicht der Versandbetrag korrekt berechnet wird. Mit Billie zusammen kommt es dann nicht korrekt auf der Rechnung raus. ich habe seither immer wieder Rechnungen manuell stornieren muessen da es nicht klappt. Scheinbar laut support ist es ein 'glitch' von shopify und man hätte diesen vor einigen Monaten an shopify angetragen. man hat mir die ticket Nummer dafür gegeben, dass ich mich an shopify wenden kann, aber ich denke es ist des App Entwicklers Aufgabe sich zu kümmern dass der Bug entfernt wird. Ich hätte das App gerne genutzt und immer wieder den Support gefragt, aber so ist es leider nicht nutzbar fuer uns. Schade
Leider war es uns in vielen Konversationen nicht möglich, der Shop-Betreiberin begreiflich zu machen, dass der "Bug" einfach eine Limitation der Shopify Plattform ist, an der wir absolut nichts ändern können. Hat sie das Problem nun gelöst? Nein, denn so wie sie sich das vorstellt, funktioniert es einfach nicht. Weder mit Exemptify, noch mit einer anderen App. An statt dessen gibt es eine Frust-Bewertung für Exemptify. Wir können nur hoffen, dass die Kunden der Shop-Betreiberin fairer in der Bewertung ihres Angebots sind.
March 21, 2025
The app is bugged, and does not work.
Merchant had Exemptify installed for months, then angrily contacted us to complain it doesn't work, but provided no details of what exactly is not working or how we can help. After asking for details of what exactly is not working, we received this response: "I hired a devoloper. Who said it was configured but the thing does not work. " A further attempt to try to finally get some answers was left unanswered, instead the merchant decided to leave this review a few weeks later - still without any useful information at all.
May 24, 2024
The app requires a Shopify VAT include/exclude setting which makes it impossible to define the same VAT inclusive prices for B2C customers in all countries. Support by Exemptify feels patronising as the guy blames the customer to be ignorant in stead of admitting that Exemptify lacks this functionality. The required functionality is easily available in the Woocommerce EU VAT plugin, which indicates we don’t ask a silly or impossible question. The app might be ok for B2B only companies. A combination of B2B and B2C customers doesn’t offer basic functionality which took us a long time to hear from Exemptify.
This merchant does not understand, that the Shopiy tax inclusion setting has to be activated, otherwise Shopify will never deduct taxes - regardless of tax-exemption or location of the customer. There is nothing we can do about that.
Aug. 11, 2022
It's ok if you only do VAT deduction and your sales strategy is ok with having different total price for every EU member state. So, If you run EU wide advertising (for example finalprice on product X is 19.99 across EU states) then this app will not work as it will require the shopify option "calculate tyxes based on customer location" to be enabled. And that makes it impossible to have the same price with VAT, as it will always be calculated based on the price without your store's location VAT and then VAT will be added on top for every market in OSS system. So 19.99 will be 21.30 or 17.56 in some coutnries... After reply from support this is not a feature they'd care about.
Unfortunately merchant doesn't understand the Shopify tax system and chose to vent his frustration on our app. Second time they installed Exemptify, apparently after looking for an app that can do what can't be done.