Rating
3.5
feedback
36
chart
#1,553
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
3%
-
Less than a month
36%
-
Less than a year
33%
-
More than a year
17%
Reviews Summary
The reviews for the app show a mix of positive and negative feedback. On the positive side, users appreciate the quick and helpful customer support provided by the app developers. Many users mentioned that their queries were resolved rapidly and efficiently. Additionally, users found the app easy to install and configure, especially in managing VAT for EU sales. The app was praised for its functionality in handling VAT deductions and exemptions, as well as its compatibility with other apps like easybill. However, on the negative side, some users faced challenges with the app's functionality, particularly in accurately calculating VAT and displaying prices. There were complaints about issues with VAT calculations, bugs in the app, and difficulties in integrating the app with certain themes or setups. Some users also expressed dissatisfaction with the app's response to complex VAT scenarios and the lack of certain features like deducting VAT from prices. Overall, while the app received praise for its customer service and basic functionality, there were concerns about its performance in handling complex VAT setups and addressing specific user needs.
Highlights
Review RSS Feed
All reviews
March 28, 2026
Die Einrichtung ist sehr gut und wenn etwas nicht funktioniert bekommt man vom Support innerhalb von Minuten eine Antwort. Vielen Dank! TOP
Feb. 19, 2026
One problem after another. Zero manners and no attempt to help. Don't waste your time with this app.
Merchant uses some misconfigured E-Mail auto-responder, that sends me automatic receipt confirmations every time he sends me an E-Mail. Unfortunately the merchant also lost track of what is going in this avalanche of useless E-mails, doesn't react to my E-Mails, and then vents his frustration here.
Jan. 19, 2026
Fantastic app that we have been using for years and support queries and requests are responded to rapidly!
Dec. 15, 2025
Absolutely no service when having problems! Zu der Meldung vom Anbieter als Reaktion auf diese Bewertung: Ja, nicht wir, sondern unsere Agentur war in Kontakt. Und nein, die Rückmeldung oder eine Hilfestellung gab es nicht. WIr haben inzwischen einen Weg gefunden, die Steuerproblematik via Tags und Rabatt zu korrigieren.
Zu diesem Punkt: "die Rückmeldung oder eine Hilfestellung gab es nicht": das ist glatt gelogen. Sieben Emails wurden zwischen uns ausgetauscht. Es ist äußerst ungerecht eine 1 Sterne Bewertung für eine Einschränkung der Shopify Platform zu vergeben, auf die wir keinerlei Einfluss haben (kein Steuerabzug bei Fixpreisen). Rabattcodes und Tags - das klingt nach einer sehr professionellen Lösung. Bleibt zu hoffen, dass das Finanzamt, ausgewiesene Steuern, die dann per Rabatt wieder abgezogen werden, auch so sieht.
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