Exemptify

The reviews are overwhelmingly positive, with many merchants praising the app’s ability to handle EU VAT, display gross and net prices, support VAT ID validation, and work well for both B2B and international sales. A major strength repeatedly mentioned is customer support: reviewers describe the team as fast, responsive, knowledgeable, and willing to make custom changes or help with setup, sometimes within minutes or hours. Several users also note that installation and configuration are straightforward, and that the app integrates well with their stores and related invoicing tools. The negative feedback centers on functionality limitations and reliability issues for certain use cases. Some merchants report bugs, unstable behavior, or problems where VAT is deducted correctly but then reappears at checkout, leading to manual corrections and frustration. Others say the app does not fit mixed B2B/B2C setups, requires Shopify tax settings that conflict with their pricing strategy, or cannot handle specific VAT scenarios such as different VAT rates within one country, wholesale apps, or consistent EU-wide pricing. A smaller but important theme is dissatisfaction with support in some cases, where reviewers felt blamed, dismissed, or not helped enough when reporting issues.