EZ Preorder & Back In Stock
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it is difficult to use and the demo steps are not the same on the video
We have no history if you reaching out to us for support. Please contact out support and we'll be happy to help.
I rely on this app to presale my product when it is out of stock. It keeps my store going 365. If an issue arises, Julian is able to provide support promptly to get it resolved. Would recommend!
Very good app that works ever time. Extremely good support. Answer quickly and deals with whatever I ask them. For instance, the quantity box turned out bigger than usual. They fixed this right away.
It doesn't work with any product that has variants. I sent them an email with the exact bit of code that just needs to be added to their pre-order button (which should be something I can add myself in the custom CSS settings), but they refused, and told me I should change my theme to one of their approved themes. I mean, obviously I'm not going to change our entire store's theme to get their simple app to work... that's a given. But I was shocked at their response. I have been using Shopify apps for ten years (maybe more?) and I am always delighted at the responses I get from other app developers, who are more than happy to tweak a bit of code to get their app working for you. Not these guys! They just don't care. What a silly app - I think I will just go in and write a bit of liquid code to change the button name to 'pre-order' if the product is tagged as a pre-order, then click the button for shopify to keep selling when the item is out of stock. This should be simple enough, and then I don't have to pay EZ PreOrder $$ every month for their lazy attitude.
Hello, We have refunded all of your app charges. For clarification, our app uses the shopify theme app extension, meaning we deploy the code to shopify and that is what is run on all user stores. If we make changes to that code, it impacts all stores, not just one. So we're unable to change certain specific things on specific stores. The app uses css selectors to locate your add to cart button and swap it out with ours. This isn't a blanket custom css section, it is only used for locating the add to cart button. The way your theme is coded, the variant ID does not dynamically refresh on variant switch, which is why the button doesn't work properly with variants. Most themes that follow the standard shopify theme guidelines do dynamically refresh the variant ID. Which is what we built the app to be compatible with since this is the majority of themes. Unfortunately anything making changes to the front end of your store will not be compatible with 100% of themes. And our app was built for ease of setup, which has its upsides but the downside is lack of customizability/compatibility. But this was a design choice as we found many other apps to be too confusing to use, so we sacrificed some compatibility for simplicity. We're sorry the app isn't compatible with your current theme and we hope to expand compatibility with themes that do not dynamically refresh the variant ID in the future. I've also sent you a detailed explanation of why the app is incompatible directly to the support email thread. Please check that.
why have i been charged for the app when i havent used it??
We have issued you a refund and sent you app credits. You were charged because you were on a paid plan and the app invoices right away, but shopify charges you later on your monthly cycle date. This is how the billing works on all apps. You will not be charged further. If you could please remove this review we would appreciate it. Thank you
The app does the job and more importantly, the customer support is even better!
Was looking for a high quality, yet affordable option to offer pre-orders as soon as an item went out of stock. EZ PreOrder to the rescue! The base subscription let me do everything I needed to do, but the middle tier packs a punch with amazing bulk management. The functionality ticked A LOT of boxes. - ability to set specific items to be pre-orders - ability to change "add to cart" button text for pre-orders - show a special message above the buy button for pre-orders (can be customized on a per item basis or managed in bulk) - ability to choose when to dynamically turn something into a pre-order, i.e. only after stock hits 0 - ability to show a pre-order badge on collection grid thumbnails - ability to visually customize the the badge - preorders auto tagged with "preorder"
Really decent app. Easy to set up, easy to use, no complaints. Might even upgrade to the full version if the whole pre-order thing works for us
Best preorder app we've tried!
The app is not working
Hello, We reached out to you to let you know that the app was not compatible with your custom theme. Our app is not compatible with every theme especially customized ones. We apologize for the inconvenience.
I've paid 6 dollars to add more products and did not recieve the services on my website after trying multiple times.
We have no support history of you reaching out, fortunately this is an easy fix we can help you with in just a few minutes. We've contacted you via email, please check for it.
We love having this option for pre orders on our website.
Reached out to them several times regarding how the app was not working properly and they never got back to me. Bummer, but I'm sure there are other apps out there with better service and that work without issue!
Hello, we responded to your inquiry within 2 hours. The issue you were experiencing was due to a setting on your product page in the shopify admin. Not something from the app. We also have the solution for this issue in our faq page as well.
Jake was very helpful and efficient! Thank you team.
The app DOES NOT WORK and there is no live chat or phone number that works!
Hello, We respond to all inquiries within 24 hours. We responded to your inquiry within this time frame but by then you had already uninstalled the app. Please check your email for a reply. We've also sent you app credits to offset any app charges.
Amazing app and super fast response when I needed advice. Really happy so far, thanks guys.
Stopped working without any warning. Very sad
Hello, We had an unexpected issue come up on the server side of the app on that day. Fortunately we were able to find and fix the issue within a few hours. We're sorry for the inconvenience. We have sent you app credits to cover any app charges.
la aplicacion dejo de funcionar !
Hello, We're very sorry for the inconvenience. Theapp had an unexpected issue on the backend yesterday. Fortunately we were able to resolve the issue within a few hours. We have refunded all of your app charges due to the trouble.
Suddenly stopped working and caused lots of complaints! No emails of warning or replies to assist.
Hello, We're verry sorry for this occurrence. We had an unexpected issue with the apps backend so we were not able to provide any advanced notice. Fortunately we found the issue and had it fixed within a few hours. We have issued you a refund for all app charges to date.
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