EZ PreOrder: Presale Manager
Start accepting preorders now with our simple presale manager
Rating
4.4
feedback
104
chart
#11,649
All reviews
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Oct. 2, 2024
I could not get the app to work, wrote to them and within minutes everything was working. I love the feature and the support was quick to respond and fix the problem. Thank you so much!
Sept. 6, 2024
Reached out to them several times regarding how the app was not working properly and they never got back to me. Bummer, but I'm sure there are other apps out there with better service and that work without issue!
Hello, we responded to your inquiry within 2 hours. The issue you were experiencing was due to a setting on your product page in the shopify admin. Not something from the app. We also have the solution for this issue in our faq page as well.
Aug. 19, 2024
The app DOES NOT WORK and there is no live chat or phone number that works!
Hello, We respond to all inquiries within 24 hours. We responded to your inquiry within this time frame but by then you had already uninstalled the app. Please check your email for a reply. We've also sent you app credits to offset any app charges.
Aug. 3, 2024
Works well and is easy to navigate.
Hello, Our app does not offer a video playing service. Are you sure this is the right app? We also have no history of you reaching out to us with any issues. We checked and the app is working properly on your store. Could you please ensure you left this review on the correct app?
June 20, 2024
Amazing app and super fast response when I needed advice. Really happy so far, thanks guys.
June 14, 2024
Stopped working without any warning. Very sad
Hello, We had an unexpected issue come up on the server side of the app on that day. Fortunately we were able to find and fix the issue within a few hours. We're sorry for the inconvenience. We have sent you app credits to cover any app charges.
June 10, 2024
la aplicacion dejo de funcionar !
Hello, We're very sorry for the inconvenience. Theapp had an unexpected issue on the backend yesterday. Fortunately we were able to resolve the issue within a few hours. We have refunded all of your app charges due to the trouble.
June 10, 2024
Suddenly stopped working and caused lots of complaints! No emails of warning or to assist
Hello, We're verry sorry for this occurrence. We had an unexpected issue with the apps backend so we were not able to provide any advanced notice. Fortunately we found the issue and had it fixed within a few hours. We have issued you a refund for all app charges to date.
June 13, 2024
EDIT After a brief contact with Jake all issues were resolved. Great customer service! ORIGINAL REVIEW: App works as intended and it is helpful in managing pre orders badges and display however there are two aspects that i think should be addressed 1) Bulk add in the premium feature can only apply to the entire catalog (pre order list) it would be handy to be able to select a number of product and modify only that group. This feature is already available in the "bulk edits" section of the actual Shopify catalog. 2) Billing : i ordered the Unlimited version and paid $6 dollars. A day later i realised i needed the Plus and got charged a further $22 (instead of 22-6 like most subscription services upgrades). A week or so i realised due to point 1) above after the first bulk upload there was no benefit in having the unlimited plus so i went to go back to the normal unlimited and was presented with a furher $6 bill (instead of either a refund for the time not used - or at least a note that Plus features were going to be availabel till next billing cycle and then charged $6)
Hello, The billing does work like you mentioned, you are referring to the plan charges (on the approve charges screen, this will always show what the plan price is), but what you are actually billed is prorated when you upgrade or downgrade plans. This is the case for all shopify apps since they all have to use the shopify billing API. We checked and you were only charged $11.60 in total thus far. We have refunded these charges though due to the confusion. Also we are planning to add the requested bulk editing functionality in a future update.
May 21, 2024
**ONLY SUITABLE FOR 20 Variants** I was really excited when I paid and installed the app but unfortunately it only allows 20 variants, even in the paid versions. As I run a clothing brand, this did not suit my needs. I have over 80 variants on some styles.
Yes currently the app is limited to 20 variants per products due to performance limitations. We do mention this in the FAQ section of the app. We have sent you app credits to offset the subscription charge. We're sorry the app cannot service your current store requirements.
May 7, 2024
Did exactly as it shuld. You can even customize the color of some parts and put your own logo on the invoice. Looks very professional It was installed super quickly maybe I used two minutes
May 1, 2024
April 30, 2024
easy setup for preorders on one item works well with what I need so far :)
April 30, 2024
This is a simple, effective app that does exactly what it says it does. I watched the instructional video before implementing the app and have had no issues. Setup was quick and seamless. Thanks!
April 23, 2024
it doesn't work for my second item even i pay for the illimited plans !
Hello, We have no history if you reaching out to us for support. This issue is a very easy fix we can do in a few minutes. Please reach out to support.
April 11, 2024
So far so good! Our pre-sale is running smoothly. Also, the team at EZ PreOrder went the extra mile to customize the set up for our store. Thanks!