Shipway: Logistics Aggregation
Ecommerce Shipping & Returns Management Solution in India
Rating
4.5
feedback
424
chart
#882
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
8%
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Less than a year
64%
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More than a year
28%
Reviews Summary
The reviews for the Shipway Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include seamless portal experience, timely service, good support from specific team members, efficient order management, and helpful customer service. Users appreciate the ease of tracking shipments, reducing customer queries related to shipping, and the overall improvement in operational efficiency. However, negative feedback revolves around sudden increases in courier charges without notice, unresponsive support teams, delayed issue resolutions, and instances of poor service quality leading to financial losses for some users. Some users also mentioned issues with lazy or unresponsive POCs, delayed payments, and lack of accountability for delivery failures.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 9, 2025
Very seamless tech driven company . Easy to work and analyze the insights of business logistics . Great CRM and Tech Support Naveen our KAM has been outstanding . Harsh has been exceptional in tech support
Feb. 10, 2025
Read this before you finalize to install Shipway after reading the positive feedbacks here. I have been using their service since a year now. First few months were so great and upon asked I left a 5 star review for them. But today my thoughts are completely different. Once you start using their platform the charges for couriers increase without any notice. They even stop showing couriers that are affordable and you have to choose the high price couriers. Also, once you face any issue their whole team seems to vanish and they keep on changing managers and least they care to reply for weeks. My 2 issues are still unresolved for the past 4 months and they take weeks to even reply to simplest queries. I even tried to raise my issues in the Google meet sessions but they simply ignore. If you are just starting your business - DO NOT GET INTO THE TRAP OF SHIPWAY.
Jan. 31, 2025
Hi, Have been using this for 6 months now and experience has been good overall.
Jan. 31, 2025
i was using their service form 3-4 months in starting the POC they gave me was so good in his work he immediately take actions on any issue i faced he done that ASAP but in Dec they assigned me a new POC that poc was so lazy in his work he didn't even pick my calls and whenever he picks he just says yes sir i will do but didn't escalates my problems. they have hold my payment from 26dec and they just kept postponed the date as the day comes of payment i have called many times my POC he said to write a mail i did that but nothing happened whenever i calls him he just says sir i have already told my seniors to do resolve it and it's been a month more then that they didn't gave my payment. I'm a student i need my money
Jan. 29, 2025
SHipway has been a boon for our D2C business model. Seamless portal, timely service and best part is the POC .. Chetna she is always there to take our queries and resolve them on time basis. Highly recommend Shipway for all D2C brands.... logistics well handled by them, is peaceful sleep for us.
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