Shipway: Logistics Aggregation
Ecommerce Logistics & Returns Management Solution in India
Rating
4.1
feedback
150
chart
#1,393
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
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Less than a month
15%
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Less than a year
77%
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More than a year
8%
Reviews Summary
The reviews for the Shipway app are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include seamless tech-driven operations, commendable customer support from specific Key Account Managers (KAMs), and efficient order management processes. Users appreciate the ease of use, timely service, and the ability to analyze business logistics insights. However, negative feedback revolves around poor customer service, billing issues, lack of response to queries, unresolved technical issues, and high return-to-origin (RTO) rates. Some users also mentioned issues with invoice GST, lack of automation, and unclear money matters.
Highlights
Review RSS Feed
All reviews
Sept. 19, 2025
Unable to get support from the Shipway team, no POC provided, ticket closed automatically, they did not reply to emails, never resolved the issue on their portal, billing issue, Invoice print issue, tax calculation issue, order sync issue, return create issue. Most sellers are facing these issues, but no one attempts to resolve them. Very pathetic customer support. Very poor service, always unnecessary overwight charges, Very HIGH RTO without reaching out to customers.
Sept. 16, 2025
There is no proper customer service and even they dont respond for your emails i tried raising multiple tickets no one would respond dont trust this company
July 28, 2025
Very Poor App..I have installed the app 5 days back. It asks to sign up, after entering all information, it says Error Please Accept terms and conditions and surprisingly there is no terms and conditions to accept. No way to reach them out too.
June 9, 2025
Customer support is very immature & they do not seem to even have a proper team in place. Highly disappointing technical support !
May 26, 2025
It's been more than 6 months we are using Shipway. I won't say it's seamless, but the customer support is truly commendable. I would especially like to highlight the name of our KAM, Harsh — he's always available when it's urgent, even beyond working hours. His responsiveness and problem-solving attitude have made a significant difference to our operations. Having a dependable POC like him really builds trust in the service.
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