Shipway: Logistics Aggregation
Ecommerce Logistics & Returns Management Solution in India
Rating
4.0
feedback
151
chart
#716
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
15%
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Less than a year
77%
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More than a year
8%
Reviews Summary
The reviews for the Shipway app are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include seamless tech-driven services, great customer support, and user-friendly interfaces. Users appreciate the availability of various couriers and the efficiency of the app in managing logistics. Key Account Managers (KAMs) like Harsh, Naveen, Chetna, and Rishabh have been specifically praised for their exceptional support and responsiveness. However, negative reviews mention issues with customer service, billing problems, lack of response to emails, and challenges with account setup and support. Some users have expressed dissatisfaction with the handling of returns, high charges, and delays in issue resolution. Despite these drawbacks, the app seems to have made a positive impact on many businesses, streamlining shipping operations and improving customer satisfaction.
Highlights
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All reviews
Dec. 22, 2025
One of best of the company I have ever seen best such a great service and support , best website also Thankyou ankush bhai and shipway!
Dec. 19, 2025
I have been facing serious problems with them, firstly, when I forgot my password and tried to reset it, their forgot password link never worked, then I had to create a new account using my phone number. They never bothered fixing that issue for me. Secondly, they will say that they have an option for NDR calling, but the NDR calling person will not put any effort in the call and forcefully disconnects the call within 30-40 seconds, she may also irritate your customer and may lead to a very bad experience. Additionally she is also sometimes rude with them. If you do not monitor their NDR dashboard, they will stop calling the NDR orders. Thirdly, every 15 days they will charge your account for the weight discrepancies. Even before raising a dispute, your account will be charged for the amount and will be in negative. You will be left with two options, either pay for the illicit extra weight charges and continue with the other shipments, or email their support team and wait for 15-20 days to get your refund and hold all your shipments meanwhile. Finally, I had one return shipment, that was returned with an empty box, I raised the ticket immediately on the next day, they replied to me after a week saying that they cannot do anything about it as it is out of time (TAT). The only good think about them is their website user interface and availability of all the couriers especially Blue-Dart Air.
Sept. 19, 2025
Unable to get support from the Shipway team, no POC provided, ticket closed automatically, they did not reply to emails, never resolved the issue on their portal, billing issue, Invoice print issue, tax calculation issue, order sync issue, return create issue. Most sellers are facing these issues, but no one attempts to resolve them. Very pathetic customer support. Very poor service, always unnecessary overwight charges, Very HIGH RTO without reaching out to customers.
Sept. 16, 2025
There is no proper customer service and even they dont respond for your emails i tried raising multiple tickets no one would respond dont trust this company
July 28, 2025
Very Poor App..I have installed the app 5 days back. It asks to sign up, after entering all information, it says Error Please Accept terms and conditions and surprisingly there is no terms and conditions to accept. No way to reach them out too.
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