Shipway: Logistics Aggregation
Ecommerce Logistics & Returns Management Solution in India
Rating
4.1
feedback
151
chart
#1,394
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
15%
-
Less than a year
77%
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More than a year
7%
Reviews Summary
The reviews for the Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include seamless tech-driven operations, commendable customer support, and helpful Key Account Managers (KAMs) like Harsh, Naveen, Chetna, and Rishabh. Users appreciate the ease of working with the app, analyzing business insights, and the efficient CRM and tech support provided. On the other hand, negative reviews mention issues with customer support, immature technical support, unresponsive teams, sudden increases in courier charges, delayed issue resolutions, and lack of proper communication channels. Some users express frustration with lazy or unresponsive POCs, unresolved payment issues, and difficulties in getting timely assistance.
Highlights
Review RSS Feed
All reviews
July 28, 2025
Very Poor App..I have installed the app 5 days back. It asks to sign up, after entering all information, it says Error Please Accept terms and conditions and surprisingly there is no terms and conditions to accept. No way to reach them out too.
June 9, 2025
Customer support is very immature & they do not seem to even have a proper team in place. Highly disappointing technical support !
May 26, 2025
It's been more than 6 months we are using Shipway. I won't say it's seamless, but the customer support is truly commendable. I would especially like to highlight the name of our KAM, Harsh — he's always available when it's urgent, even beyond working hours. His responsiveness and problem-solving attitude have made a significant difference to our operations. Having a dependable POC like him really builds trust in the service.
April 9, 2025
Very seamless tech driven company . Easy to work and analyze the insights of business logistics . Great CRM and Tech Support Naveen our KAM has been outstanding . Harsh has been exceptional in tech support
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