Shipway All in One Shipping
Best eCommerce Shipping Solution in India
Rating
4.6
feedback
414
chart
#630
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
7%
-
Less than a year
64%
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More than a year
28%
Reviews Summary
The Shipway app has received a mix of positive and negative reviews from users. Many users have praised the app for its all-in-one shipping solution, competitive pricing, and excellent customer service. The app has been described as user-friendly, efficient, and helpful in streamlining order processing and tracking. Users have highlighted the responsiveness and professionalism of the customer support team, with specific mentions of helpful representatives like Shivam Sharma, Rishabh Dahiya, and Kajal. The app's features such as COD order confirmation, NDR automation suite, and seamless integration with platforms like Shopify have been commended for enhancing operational efficiency and customer experience. On the other hand, some users have expressed dissatisfaction with the app's service, citing issues such as delayed pickups, RTOs, lack of response to customer queries, and difficulties in resolving GST invoice problems. There have been complaints about shipments being RTO without customer contact, missing items in deliveries, and lack of communication from the support team. Additionally, concerns have been raised about the cost associated with certain add-ons and the need for improvement in logistics services and KAM support. Overall, while the app has received praise for its functionality and support, there are areas where users feel improvements are necessary for a better user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 19, 2024
I am using shipway for last month and their service is very good and KAM support is also good my Key account manager Hritik is very supportive . Overall Good support
Dec. 19, 2024
Using shipway for last someday and their service is very good and our KAM hritik is very supportive .
Nov. 9, 2024
One of the best all in one shipping solution with all the feature you will require for ecommerce store with a very competitive pricing
Nov. 8, 2024
We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities. A special mention goes to Shivam Sharma, our point of contact, who has been exceptionally polite and helpful throughout. In my experience, this is a must-have shipping app for any small or medium D2C brand in India.
Nov. 8, 2024
Shipway has been a fantastic addition to our toolkit! The customer service team is responsive and reliable, always ready to assist with any inquiries. The app is flexible and open to feature additions, making it ideal for starter brands looking for a tailored solution. It's also easy to integrate and streamline order processing, helping us deliver a smooth experience for our customers. Highly recommended for brands starting out!
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