Shipway: Logistics Aggregation
Last Mile Logistics Aggregation & Shipping Soln. for eCommerce
Rating
3.9
feedback
166
chart
#664
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
0%
-
Less than a month
16%
-
Less than a year
74%
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More than a year
8%
Reviews Summary
The reviews for the Shipway app are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include reliable service, accurate shipment tracking, great customer support from specific Key Account Managers (KAMs), and user-friendly interfaces. Users appreciate the ease of tracking shipments, efficient order management, and the helpfulness of KAMs like Ankush Verma, Naveen, Harsh, Chetna, Hritik, Shivam Sharma, Rishabh Dahiya, and Gaurav Saini. However, negative themes include issues with billing, overweight charges, lack of transparency, poor customer service, unresolved problems, delayed responses to queries, and difficulties in resolving technical issues like invoice GST problems and return management delays. Some users also expressed concerns about the cost of add-ons and the impact on smaller businesses.
Highlights
Review RSS Feed
All reviews
March 23, 2026
Such a 3rd class service, they do have manners to talk with customer. wrong charges applied in my account. do not use Shipway. many other company provide good service, 0/5 Rating
March 23, 2026
Scam Alert ! I am writing this to warn every Shopify seller to stay far away from this service. They are engaging in a complete bait-and-switch scam; they initially promised that I would be charged on a "per label" basis, but instead, they have been illegally deducting funds for every single order received on my Shopify store—regardless of whether I used their service to ship it or not! For example, I had 100 orders and only used them for 20 shipping labels, yet they charged me for all 100. This is an unethical and fraudulent practice designed to drain your bank account. To make matters worse, their support team is refusing to acknowledge this daylight robbery, offering a pathetic 4k refund while keeping the vast majority of my hard-earned money. It would literally be cheaper and more honest to hire a full-time staff member for 20k a month to handle manual processing than to let these thieves touch your business. Do not be misled by their sales pitch—they are unprofessional, unethical, and a total fraud!
March 11, 2026
I had a very smooth experience using Shipway for my online store deliveries. The platform is easy to use and integrates well with e-commerce systems. Tracking updates are accurate and customers receive timely notifications, which really helps improve the delivery experience. Their customer support team is also responsive and helpful whenever any shipment issue arises. It saves a lot of time managing orders and logistics in one place.
March 10, 2026
I am satisfied with the service provided by your shipping company. The delivery was timely and the package was handled carefully. The overall process was smooth and professional. Thank you for the good service.
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