Shipway: Logistics Aggregation
Last Mile Logistics Aggregation & Shipping Soln. for eCommerce
Rating
3.8
feedback
154
chart
#984
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
16%
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Less than a year
75%
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More than a year
6%
Reviews Summary
The reviews for the Shipway Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include reliable service, easy-to-use platform, accurate shipment tracking, and commendable customer support from Key Account Managers (KAMs) like Ankush, Harsh, Naveen, Chetna, Hritik, Shivam Sharma, Rishabh Dahiya, and Gaurav Saini. Users appreciate the seamless portal, timely service, and the ability to streamline shipping operations. However, negative reviews mention issues such as unexpected charges, lack of transparency in billing practices, poor customer service, unresolved technical issues, delayed responses to queries, and problems with returns and deliveries. Some users also expressed dissatisfaction with the handling of weight discrepancies, NDR calling, and invoice-related problems. Despite the positive feedback on the platform's functionality, the negative experiences with customer support and billing practices raise concerns about the overall reliability and trustworthiness of the app.
Highlights
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All reviews
Jan. 9, 2026
Initially, everything was working smoothly with Shipway, and the service appeared reliable. However, after some time, serious issues started emerging. Without proper justification, they began deducting amounts from our account under the name of overweight charges. These charges were not raised by the courier partners but appeared to be applied internally by Shipway. When we repeatedly requested courier-provided weight images or official proof, none were shared, which clearly raises concerns about transparency. More importantly, the weight calculations seem to be based on the number of items in a shipment rather than the actual dead weight or volumetric weight, which is against standard logistics billing practices. Charges appear to be applied randomly, with no consistent or verifiable logic. This lack of clarity, documentation, and accountability makes it difficult to trust the platform for long-term operations. Businesses relying on accurate billing and transparent reconciliation should be extremely cautious before committing.
Dec. 22, 2025
One of best of the company I have ever seen best such a great service and support , best website also Thankyou ankush bhai and shipway!
Dec. 22, 2025
Shipway is a reliable and easy-to-use platform with accurate shipment tracking. The KAM Ankuh verma is very supportive, responsive, and proactive in resolving issues. Overall, a great experience and highly recommended.
Dec. 19, 2025
I have been facing serious problems with them, firstly, when I forgot my password and tried to reset it, their forgot password link never worked, then I had to create a new account using my phone number. They never bothered fixing that issue for me. Secondly, they will say that they have an option for NDR calling, but the NDR calling person will not put any effort in the call and forcefully disconnects the call within 30-40 seconds, she may also irritate your customer and may lead to a very bad experience. Additionally she is also sometimes rude with them. If you do not monitor their NDR dashboard, they will stop calling the NDR orders. Thirdly, every 15 days they will charge your account for the weight discrepancies. Even before raising a dispute, your account will be charged for the amount and will be in negative. You will be left with two options, either pay for the illicit extra weight charges and continue with the other shipments, or email their support team and wait for 15-20 days to get your refund and hold all your shipments meanwhile. Finally, I had one return shipment, that was returned with an empty box, I raised the ticket immediately on the next day, they replied to me after a week saying that they cannot do anything about it as it is out of time (TAT). The only good think about them is their website user interface and availability of all the couriers especially Blue-Dart Air.
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