Shipway: Logistics Aggregation
Last Mile Logistics Aggregation & Shipping Soln. for eCommerce
Rating
3.6
feedback
153
chart
#946
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
16%
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Less than a year
77%
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More than a year
7%
Reviews Summary
The reviews for the Shipway app are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include reliable service, accurate shipment tracking, great customer support from specific Key Account Managers (KAMs), and user-friendly interfaces. Users appreciate the ease of tracking shipments, efficient order management, and the helpfulness of KAMs like Ankush Verma, Naveen, Harsh, Chetna, Hritik, Shivam Sharma, Rishabh Dahiya, and Gaurav Saini. However, negative themes include issues with billing, overweight charges, lack of transparency, poor customer service, unresolved problems, delayed responses to queries, and difficulties in resolving technical issues like invoice GST problems and return management delays. Some users also expressed concerns about the cost of add-ons and the impact on smaller businesses.
Highlights
Review RSS Feed
All reviews
Feb. 20, 2026
Very Bad service , No resolution , No reply - They have loss to the company.
Jan. 9, 2026
Initially, everything was working smoothly with Shipway, and the service appeared reliable. However, after some time, serious issues started emerging. Without proper justification, they began deducting amounts from our account under the name of overweight charges. These charges were not raised by the courier partners but appeared to be applied internally by Shipway. When we repeatedly requested courier-provided weight images or official proof, none were shared, which clearly raises concerns about transparency. More importantly, the weight calculations seem to be based on the number of items in a shipment rather than the actual dead weight or volumetric weight, which is against standard logistics billing practices. Charges appear to be applied randomly, with no consistent or verifiable logic. This lack of clarity, documentation, and accountability makes it difficult to trust the platform for long-term operations. Businesses relying on accurate billing and transparent reconciliation should be extremely cautious before committing.
Dec. 22, 2025
One of best of the company I have ever seen best such a great service and support , best website also Thankyou ankush bhai and shipway!
Dec. 22, 2025
Shipway is a reliable and easy-to-use platform with accurate shipment tracking. The KAM Ankuh verma is very supportive, responsive, and proactive in resolving issues. Overall, a great experience and highly recommended.
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