Shipway: Logistics Aggregation

Sept. 19, 2025

Unable to get support from the Shipway team, no POC provided, ticket closed automatically, they did not reply to emails, never resolved the issue on their portal, billing issue, Invoice print issue, tax calculation issue, order sync issue, return create issue. Most sellers are facing these issues, but no one attempts to resolve them. Very pathetic customer support. Very poor service, always unnecessary overwight charges, Very HIGH RTO without reaching out to customers.

Sept. 16, 2025

There is no proper customer service and even they dont respond for your emails i tried raising multiple tickets no one would respond dont trust this company

July 28, 2025

Very Poor App..I have installed the app 5 days back. It asks to sign up, after entering all information, it says Error Please Accept terms and conditions and surprisingly there is no terms and conditions to accept. No way to reach them out too.

June 9, 2025

Customer support is very immature & they do not seem to even have a proper team in place. Highly disappointing technical support !

Feb. 10, 2025

Read this before you finalize to install Shipway after reading the positive feedbacks here. I have been using their service since a year now. First few months were so great and upon asked I left a 5 star review for them. But today my thoughts are completely different. Once you start using their platform the charges for couriers increase without any notice. They even stop showing couriers that are affordable and you have to choose the high price couriers. Also, once you face any issue their whole team seems to vanish and they keep on changing managers and least they care to reply for weeks. My 2 issues are still unresolved for the past 4 months and they take weeks to even reply to simplest queries. I even tried to raise my issues in the Google meet sessions but they simply ignore. If you are just starting your business - DO NOT GET INTO THE TRAP OF SHIPWAY.

Oct. 6, 2024

they can't fix a easy invoice GST issue, you should think before downloading.

Aug. 31, 2024

Exceptionally bad service. Two of my shipments have been RTO without contacting the customer. It was company address and two contact numbers were given. One shipment returned with 50% items missing. Other shipment is in my location but not delivered since August 26, 2024. I have raised ticket number 35918. Neither customer service is responding despite several follows... Nor my account manager. I am having to resort to this option because of no response to my issues raised.

Nov. 22, 2023

The service was good at first, but it went downhill afterward. They don't respond to messages or calls, and their support is slow. As a business, we have to manually call the courier to pick up orders since there's no automation. Many packages don't get delivered, and there's no help to fix this. Payments, refunds, and other money matters are unclear, making things worse. After they onboard you, they don't answer calls or messages. It seems like they only care about hitting their targets and not about helping customers. It's just bad service after a while. They need to do better.

July 4, 2023

extremely bad service have been asking them to complete the account setup so that we can start shipping but no one responds. At the end tired of following up and deleting the app. Not happy with the customer support , they are not prompt about the commitments and don't care about what customer wants to do with the app.

Nov. 13, 2021

Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.

May 1, 2021

A lot of limitation for international shippers invoices cant be printed, returns are not available for international shippers, integrating with our couriers didn't happen as promised.