Shipway: Logistics Aggregation
The reviews for the Shipway app are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include the smooth platform operation, reliable tracking, efficient shipment management, and responsive support team. Users appreciate the ease of use, helpful Key Account Managers (KAMs), and the overall positive impact on their shipping processes. However, negative reviews mention issues such as automatic order fulfillment without permission, lagging at peak times, billing discrepancies, poor customer service, and challenges with weight charges and returns. Some users also expressed dissatisfaction with the lack of transparency in billing and unresolved issues despite reaching out to the support team.
Review RSS feed
COMPLETELY GARBAGE APP. When you try to install it and configure it with Shopify, it never works. Contacting support only results in being told to uninstall and reinstall, and requests for a call are never returned. Instead of wasting time on this app, look for another option. I would not recommend this app at all.
WARNING: Stay away from Shipway. In our experience, we lost a huge amount of money because of weight discrepancy charges that were automatically accepted in the backend without our knowledge. For more than 6 months, we had no idea these charges were being applied. When we finally audited our invoices, we were shocked to discover that lakhs of rupees had been deducted through questionable weight adjustments and auto-accepted claims. Always verify every weight dispute manually. Never assume the system is protecting your business. If you don't regularly audit your billing, you may keep losing money without even realizing it. This has been one of the worst logistics experiences we've had. We cannot recommend Shipway based on our experience.
one of the worst apps in the market, the app automatically fulfills orders without asking from us and even not print label. we have to manually find which orders are fullfiled by this app to manually ship them, total wste of time also the app lags at the peak, feels like we are using 2G, total scam, stay away from this app to make your business safe
We are using Shipway for our business and our experience has been great. The platform works smoothly, tracking is reliable, and it helps us manage our shipments efficiently. Their support team is extremely helpful, responsive, and always ready to assist whenever needed. Overall, we are very satisfied with their service and would highly recommend Shipway to other businesses. A special thanks to Reeshika for her outstanding support. She is extremely helpful, guides us through every step, and patiently resolves any issues or queries we have. Her proactive approach and willingness to help make a big difference. It's great to have someone who genuinely ensures that everything runs smoothly.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.