Shipway: Logistics Aggregation
Shipway has received mostly positive reviews for its excellent logistics support, streamlined operations, branded tracking page, and automated notifications. Customers appreciate the proactive and responsive support team, especially mentioning specific team members like Aminur, Reeshika, Meetu Dhar, and Naveen for their helpful assistance. The platform is praised for its seamless integration with storefronts, efficient order tracking, and reduction in operational overhead. However, there are some negative reviews highlighting issues such as unresponsive customer service, billing discrepancies, and challenges with logistics integration leading to increased Return to Origin (RTO) cases and customer complaints.
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I would like to appreciate Shipway for providing excellent logistics and order management support. The platform has been very helpful in streamlining operations and making the overall process smoother. A special thanks to Mr. Aminur for his consistent support, quick responses, and proactive approach in resolving issues. His dedication and willingness to help have made a real difference. Overall, it has been a great experience working with Shipway and Aminur. Keep up the great work
Great experience with the team so far, POC Reeshika has been so supportive with our queries and has helped us a lot, Over all will recommend to go for Shipway if you are looking for genuine service and reliable support.
saurabh patel, Shipway has been a game-changer for our store's post-purchase experience. Before integrating it, our support team was constantly overwhelmed with "Where is my order?" (WISMO) queries. Shipway solved this overnight by allowing us to create a custom, branded tracking page hosted directly on our website, rather than sending buyers to a generic carrier portal.
Shipway has significantly improved our post-purchase workflow. The standout feature for us is the branded tracking page and the automated WhatsApp and SMS notifications, which have drastically reduced our "Where is my order?" (WISMO) support tickets. The Non-Delivery Report (NDR) management is also highly effective; automating our COD confirmations and delivery re-attempts has noticeably lowered our Return to Origin (RTO) rates.
Shipway provides a highly efficient and reliable logistics infrastructure for our e-commerce operations. The platform integrates seamlessly with our storefront, significantly optimizing order tracking, reverse logistics, and NDR management. By automating customer updates, it has elevated our post-purchase experience while consistently reducing operational overhead and RTO rates. I highly recommend Shipway as a robust and scalable fulfillment solution.
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