Shipway: E‑commerce Courier
The reviews are overwhelmingly positive overall, with many merchants praising Shipway for making shipping, tracking, and post-purchase operations easier to manage. Common strengths mentioned include smooth Shopify integration, user-friendly UI, accurate tracking, branded tracking pages, WhatsApp/SMS notifications, NDR management, and reduced WISMO and RTO issues. Many reviewers also highlight the responsiveness and helpfulness of specific support staff and KAMs, saying the team is proactive, supportive, and quick to resolve issues. Several merchants describe the platform as reliable, efficient, and a strong logistics partner for growing eCommerce businesses. At the same time, a smaller but very vocal group of reviews reports serious problems. These negative comments focus on poor customer support, unresolved tickets, billing and weight-discrepancy charges, failed installations or configuration, automatic order fulfillment issues, and delays in resolving delivery or return problems. Some reviewers also complain about lack of transparency, unresponsive communication, and occasional performance issues or bugs in the newer panel. Overall, the sentiment is strongly positive, but the negative reviews point to important concerns around support quality, billing accuracy, and reliability in edge cases.
Review RSS feed
Extremely Disappointed – Severe Weight Discrepancy & Operational Failures Review: I used Shipway for 3-4 months for my e-commerce business, and the experience has been very frustrating. Here are the major issues I faced: Excessive Weight Discrepancies: I was charged a ₹600 weight discrepancy fee on a product worth just ₹300! The weight reconciliation process is completely unfair and inflated. Frequent Technical Bugs: The platform frequently encounters technical glitches that disrupt smooth order processing. Poor Delivery Performance: Orders fail to get delivered even after direct delivery confirmation from the customer. Shipway repeatedly cites "operational issues" for non-delivery. Unhelpful Support: The customer support team is slow to respond and fails to resolve critical issues on time. Highly disappointed with the service. Would not recommend it to serious merchants looking for a reliable shipping partner.
I would like to appreciate Shipway for providing excellent logistics and order management support. The platform has been very helpful in streamlining operations and making the overall process smoother. A special thanks to Mr. Aminur for his consistent support, quick responses, and proactive approach in resolving issues. His dedication and willingness to help have made a real difference. Overall, it has been a great experience working with Shipway and Aminur. Keep up the great work
Great experience with the team so far, POC Reeshika has been so supportive with our queries and has helped us a lot, Over all will recommend to go for Shipway if you are looking for genuine service and reliable support.
saurabh patel, Shipway has been a game-changer for our store's post-purchase experience. Before integrating it, our support team was constantly overwhelmed with "Where is my order?" (WISMO) queries. Shipway solved this overnight by allowing us to create a custom, branded tracking page hosted directly on our website, rather than sending buyers to a generic carrier portal.
Shipway has significantly improved our post-purchase workflow. The standout feature for us is the branded tracking page and the automated WhatsApp and SMS notifications, which have drastically reduced our "Where is my order?" (WISMO) support tickets. The Non-Delivery Report (NDR) management is also highly effective; automating our COD confirmations and delivery re-attempts has noticeably lowered our Return to Origin (RTO) rates.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.